Walsall Healthcare NHS Trust Grading Outcomes December 2014 - Feedback
1.
Better
health
outcomes
for all
Outcome
Lay
Assessors
Grading
(Dec 2014)
1.1 Services are commissioned, procured,
designed and delivered to meet the health
needs of local communities
Achieving
Achieving
1.2 Individual peoples’ health needs are
assessed and met in appropriate and
effective ways
Achieving
Achieving
1.3 Transitions from one service to another, for
people on care pathways, are made smoothly
with everyone well-informed
Achieving
Developing
Achieving
Underdeveloped
Developing
Developing
1.4 When people use NHS services their safety
is prioritised and they are free from mistakes,
mistreatment and abuse
1.5 Public health, vaccination and screening
programmes reach and benefit all local
communities and groups
For One & All
Overall
Developing
Goal
Trust Rating
(November
2014)
Assessor Feedback
Health promotion tailored to
local needs. Positive patient
feedback of community
services.
SAP referral document –
adequate but could add
more individual details such
as how they prefer their tea
for dementia patients.
Positive about the work
around dementia.
Pockets of good practice
e.g. stroke services but
unclear if this is consistent
for every service. Increase
use of volunteers in the
community?
Felt there was insufficient
evidence around incident
reporting – would like to see
number of incidents and
outcomes, broken into the
protected characteristics.
Are there any trends?
How are you targeting the
unimmunised? Follow up
DNAs? Are colleagues
knowledgeable of targets?
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Outcome
2.1 People, carers and communities can readily
access hospital or community health services
and should not be denied access on
unreasonable grounds
2.
Improved
patient
access
and
experience
Developing
2.2 People are informed and supported to be as
involved as they wish to be in decisions about
their care
2.3 People report positive experiences of the NHS
2.4 People’s complaints about services are
handled respectfully and efficiently
Achieving
Achieving
Achieving
For One & All
Lay
Assessors
Grading
(Dec 2014)
Overall
Developing
Developing
Achieving
Developing/
Achieving
Assessor Feedback
Access policy out of date.
Not all documents available in
different languages e.g. letters
for appointments.
Developing
Goal
Trust
Rating
(Nov 2014)
Score based on not full use of
systems – communication of
processes, education of
systems (Choose & Book).
Evidence shows an
improvement of % of patient
responses, more openness for
patients to give views.
Based on PALS service – feel
always available but isn’t
timely and patients think that
the service is biased as they
are employed by the Trust.
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Outcome
3.1
3.2
Fair NHS recruitment and selection
processes lead to more representative
workforce at all levels
The NHS is committed to equal pay for work
of equal value and expects employers to use
equal pay audits to help
3.3 Training and development opportunities are
taken up and positively evaluated by all staff
3.
Empowere
d engaged
and well
supported
staff
3.4
3.5
3.6
When at work staff are free from abuse,
harassment, bullying, violence from any
source
Flexible working options are made available
to all staff, consistent with the needs of the
service, and the way that people lead their
lives
Staff report positive experiences of their
membership of the workforce
Lay
Assessors
Grading (Dec
2014)
Achieving
Achieving
Achieving
Achieving
Achieving
Achieving
Developing
Developing
Achieving
Developing
Developing
Developing
For One & All
Overall
Assessor Feedback
Would like to see specific
reports on the disability profile
of the organisation and E&D
reporting on all 9 protected
characteristics.
Satisfied that the national
system complies here.
Developing
Goal
Trust
Rating
(Nov 2014)
Would like to see more
reporting of non-mandatory
training.
Would like to see more
evidence of communications to
colleagues.
Pulse Survey – improvement in
scores here would provide
assurance of the positive
impact of policies.
Happy with policy, would like to
see more evidence of
application; how many staff on
such terms, number of
complaints about the policy.
Pulse Survey – improvement in
scores here would provide
assurance.
Don’t ask for E&D details in
pulse survey.
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Outcome
4.1
4.
Inclusive
leadership
at all levels
4.2
4.3
Boards and senior leaders conduct
and plan their business so that
equality is advanced, and good
relations fostered, within their
organisations and beyond
Papers that come before the Board
and other major committees identify
equality-related impacts including
risks and say how these risks are to
be managed
Middle managers and other line
managers support their staff to
work in culturally competent ways
within a work environment free from
discrimination
Lay
Assessors
Grading
(Dec 2014)
Achieving
Achieving
Overall
Achieving
Achieving
Assessor Feedback
Positive evidence:
 360 feedback questionnaire
 Annual Leadership Conference
 Inclusive Talent Management
Achieving
Goal
Trust Rating
(Nov 2014)
Positive evidence:

Every document has an equality
impact assessment

Any issues with a document an
action plan will be created

Includes strategies, change
programmes as well as policy
Positive evidence:

All evidence in case study,
agreed by all.
Achieving
For One & All
Excelling
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