www.rehpatientscouncil.org.uk
Royal Edinburgh Hospital Patients Council (PC)
Monthly Progress Report
July 2014
BREAKDOWN OF TOTAL ADVOCACY HOURS
Direct
Volunteer
180
Indirect
Staff
41
181
EQUALITIES
Robust recruitment process used to ensure equal opportunity for all applicants
COLLECTIVE ADVOCACY GROUPS
Volunteer Drop Ins
Brief Remit
To manage diaries, inform volunteers of opportunities, allocate PC representatives and promote discussion
and participation
Issues
Schedule of meetings July to September
Request to comment on draft Mental Health and Driving leaflet
Patient Quality Indicator assessment visit to Comiston ward
Scottish Patient Safety Survey training
National Mental Health Strategy commitment One – Case Studies
Proposal to open Patients Council Meeting on 28 July to everyone
VOX October event
Information for patients and visitors on Drugs, Alcohol etc
Hospital information booklet
1
Actions
Volunteers requested for meetings
Volunteers commented on leaflet
Volunteer identified as patient representative
Three volunteers identified
Contributions sought
Proposal accepted and huge effort put into advertising the meeting to staff and visitors
Volunteer identified for VOX event
Comments invited from volunteers
Many suggestions made for improving the hospital information booklet
Outcomes
Schedule finalised
Comments passed to author
PQI successfully completed
One volunteer contributed to MH Strategy
Very well attended meeting including many members of staff and visitors to the hospital
Written response sent to Director of Operations
Patients Council entry in hospital information booklet rewritten
Management Committee Meetings
Brief Remit
To maintain overall control of the activities of the Patients Council ensuring effective administration and
accountability
Issues
Recruitment of Project Coordinator
Developing new promotional materials
NHS permitted methods for contacting patients
Actions
57 applications received, 5 people interviewed
New leaflet, poster and postcard/business card produced
Volunteer arranged two meetings with NHSL senior managers
Outcomes
Job offer made
Text finalised
Senior managers agreed with our concerns and will follow up
Patients Council Meeting
We opened the meeting up to staff and visitors to the hospital as well as patients which was an enormous
success. Linda Irvine, ably supported by Dick Fitzpatrick, Jen Thwaites and Jo Northedge from the hospital
reprovisioning team, encouraged people to get involved because the team place supreme importance on
finding out what people want to see in the grounds of the new hospital. The four workstreams are Growing
and Eating, Environmental participative arts and craft, Integrated art and design and Green exercise green
play.
Stories of Changing Lives 2
We have accepted quote for printing and drawn up a structure for stories.
Collective Advocacy Meetings on wards
Brief Remit
To listen to patients’ views about the service they receive on the ward then work in partnership with the
hospital and other agencies to improve the service
Issues
Leaky tap, heavy and therefore slamming doors and stiff lounge window
Tidying up garden
Inaccessible toilet roll holder
Actions
Reported to Maintenance
Discussed with ward staff
Discussed with ward staff
Outcomes
Tap fixed
Ward staff will set up gardening rota after hospital fete
Small toilet rolls will be purchased which will fit on the rails at the side of the toilet
2
Issues
Meal portions still sometimes too big
Activities off the ward
Settling in of ladies on male side of ward
Actions
Forwarded to senior charge nurse
Outcomes
Taken to Nutrition Group meeting
New staff have been recruited which will improve access to activities off the ward
Ladies have now settled in quite well
Issues
Shortage of beds
Inadequate numbers of staff
Smoking on the ward
Need for lockable storage and access to personal safes
Access to patients’ computer
Broken tumble drier
Actions
Passed to senior charge nurse
Outcomes
Meeting new senior charge nurse in August to discuss issues
Issues
Drugs on the ward
Appointments with doctors and suggestion to institute appointments system
Staffing
Noise at night
Actions
Reported to charge nurse
Outcomes
Issues
Impact of emergencies on other patients
Locked toilets and showers
Not enough staff
Lack of activities
Access to the garden
Actions
Reported to Senior Charge Nurse
Outcomes
Issues
Patient involvement in tidying up back garden
Availability of consultant
Faulty shower
Actions
Reported to Senior Charge Nurse
Outcomes
Issues
Noisy ward
Activities
Passes
Actions
Reported to Senior Charge Nurse
Outcomes
Staff try to manage noise levels
Recruiting another clinical support worker to offer more activities
New staff have recently started which should help with escorted passes
Issues
Visiting times
Cleanliness
3
Personal safes
Activities
Actions
Reported to senior charge nurse
Outcomes
Ward only closed during mealtimes
Patients encouraged to clean up after themselves as this is a rehab ward
Patients have a lockable chest of drawers or lockable wardrobe
13 group activities are held weekly on the ward as well as individual activities
EXTERNAL AGENCY LINKS
Reprovisioning
Growing Space Cocoon – one volunteer attended
Environmental and Participative Arts and Crafts Cocoon – two volunteers attended
Core Network Group Self Directed Support
One volunteer is attending numerous meetings
Seminar on Psychoactive Substances
One volunteer attended this seminar and has provided copies of the report
PQI Comiston
One of our volunteers acted as the patient representative
REH Staff Induction
One of our volunteers delivered a module on patient experience
Meetings with NHSL re communication with patients
One volunteer arranged two meetings with senior NHSL staff to challenge the limited ways in which staff
may contact patients
CONSULTATIONS
A list of consultations collective advocacy had represented at. These will probably be new from
month to month. So just list them including any regular ones that have occurred in more than one
monitoring period.
SOCIAL CAPITAL
OUTREACH
How have we been connecting with hard to reach groups?
COMPLAINTS
4