Ward Sisters
“Super Nurses should be
Supernumerary”
Helen Young
Director of Nursing and Midwifery
Birmingham Womens’ Hospital
The impossible but most important job
in my team - The Ward/Team Sister
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24 hour responsibility for the area
Lead the Quality of Care
Lead the Delivery of Safe Care
Lead the Delivery of Patient Experience
Lead the Teaching and Training of Staff (MDT)
Role Model
Educator
Manager of People and Budgets and Services
Expert Practitioner
Guardian of the 6 C’s
Staffing Champion
Mediator and Complaints Manager
and the list goes on ………………
The personal and professional
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Continuously develop
professionally
Learn new skills
Learn new management
techniques
Reflect
Revalidate
Develop Leadership Skills
Lean Budgeting
Learn LEAN
Learn Safety Improvement Science
What you need more reasons??
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Making a Difference Report , 2000
The Prime Ministers Commission 2010
RCN Breaking Down the Barriers Driving up
Standards (RCN 2009)
Francis Report
National Quality Board (2013)
CNO Staffing Guidance (2013)
Hard Truths (2014)
How to do it:
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Get the DoN on side quickly
Use them to get the COO and FD
Get the NEDS by showing them
wards in real life
Create the right support –Admin
Roles for Sister Support
Get the right JD and Person Spec
Get the right Competency
Framework
Get the right recruitment approach
(VBR essential)
Get your Evidence together
Get the Business Case Right
Leadership, Preparation,
Support
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We all know right skills, right place
right time!
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Well here’s my mantra for Sisters:
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Right Leadership Development ,
Right Preparation for Role, Right
Support all the time
A check list to help not dictate
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Do they have supervisory status
Do they have authority to book staff and buy equipment
Do they have ward clerks and PA support
Do they manage housekeeping
Are they classed as Senior Nursing Management
Do they get represented at Decision Making Forums for N&M
To they have training and development specifically for them
Are they on Leadership Development initiatives
Have they got Knowledge and Skills /Competency Framework
Do they meet with the DoN as a group or individual directorates
Are they involved in Skill Mix and Staffing Decisions
Do they have access to the ward dashboards and are they responsible for them
Do they manage the complaints and feedback in their area
Do you recruit them using a VBR methodology
Are they directly involved in the pre reg and post reg education of their teams
Do they have a personal and professional development plan with annual appraisal
Thank you for listeninggo fight the fight!
Helen.young@bwhct.nhs.uk