Position:
Police Service Officer
Reports to:
Communications Supervisor
Location:
Public Safety Building
Division:
Technical Services
Revised:
July 5, 2012
Last Reviewed:
Department:
FLSA Status:
Pay Grade:
N/A
Union:
POLC
Police
Non-Exempt
Status (FT/PT/Temp):
Full-time
General Purpose
This position is a uniformed assignment in the Communications Bureau. This position answers emergency and non emergency calls for service and dispatches public safety personnel as needed to serve the community. This position may act as a gateway to all public services within the City, particularly during non business hours.
Supervision Received
Works under the supervision of the Communications Supervisor
Supervision Exercised
None
Essential Duties & Responsibilities
Answers E-911 and non-emergency phone calls; dispatches police, fire and/or other response vehicles for emergency and/or non- emergency requests; broadcasts and/or monitors radio transmissions. Obtains all pertinent information and relays to appropriate sources. Maintains location of on-duty personnel and equipment in the event of an emergency situation.
Conducts all activities in accordance with Department Mission and Values, Rules and Regulations,
General Orders and established standards of the public safety communications profession.
Monitors the building security system and cameras. Keeps surveillance over officers with prisoners in the sally port, processing and mantrap areas. Observes prisoners in lock-up and reports suspicious activities to command officers. Acknowledges intercom transmissions and allows authorized personnel access to secured areas.
Maintains and operates equipment in the Communications Center according to the Department Rules and
Regulations, General Orders and established procedures.

Composes, types, and edits correspondence, reports, memoranda and other material requiring judgment as to content, accuracy, and completeness.
Writes minor reports, including, but not limited to, Private Property Damaged Autos, lost property, drug intelligence, recovered autos/ property supplement reports, and warrant arrest supplements.
Maintains dispatch documents and records.
Inputs data in standard office and departmental forms, both manual and automated, also compiles and tabulates data.
Authorized to sign civil infraction traffic citations for those violations designated by the Court.
Assists citizens at the front desk. Uses judgment to assist citizens, referring information to the appropriate authority.
Scraps or auctions abandoned/impounded vehicles. Keeps appropriate records of impounds and sends appropriate notifications of abandoned/impounded vehicles.
Administers court ordered preliminary breath tests.
May countersign a cash bond and handles bond monies according to Department policy.
Monitors weather warning system and gives notifications as necessary.
Maintains arrest warrant files.
Maintains appropriate certification to operate the Law Enforcement Information Network and associated paperwork under the direction of the Terminal Agency Coordinator.
Peripheral Duties
May direct traffic in the presence of a police officer.
Serves as a member of various employee committees.
Makes deliveries or other errands as requested.
Maintains inventory list of operating supplies.
Performs other duties as assigned by any Commanding Officer.
Desired Minimum Qualifications
Education and Experience:

(A) Graduation from a high school or GED equivalent with specialized course work in general office practices such as computer keyboarding, typing, filing, and customer service. An associate degree in business, communications or a closely related discipline desired.
Necessary Knowledge, Skills and Abilities:
(A) Working knowledge of computers and Microsoft Windows operating systems; working knowledge of modern office practices and procedures; modern filing systems, knowledge of police and fire departments, principles and practices of emergency services, phone switchboards, and use of mobile land radio.
(B) Skills in operation of listed tools and equipment.
(C) Ability to effectively meet and interact with the public; ability to communicate effectively, verbally and in writing; ability to handle stressful situations.
(D) Verbal and written command of the English language. Bi-lingual and multi-lingual candidates are desirable.
(E) Must type a minimum of 35 wpm.
Special Requirements
No criminal convictions. Must possess a valid driver’s license.
Tools and Equipment Used
Computer Aided Dispatch systems, telephones and cellular phones, mobile radio and portable radios, personal computer including keyboard, mouse, monitors and word processing software, Microsoft
Windows programs, copy machine, fax machine, shredding machine, intercom systems, security systems, telephone/radio headset, lockout tools, hammer, punch, and screwdrivers.
Physical Demands
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and/or talk and hear.
The employee is required to walk and stand for lengthy periods of time. The employee is frequently required to use hands to fingers, handle or feel objects, tools or controls; and to reach with hands and arms.
The employee must occasionally lift and/or move up to twenty five (25) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The noise level in the work environment is usually quiet, but will include periods of loud tones and traffic from numerous radios and phones at once.
Selection Guidelines
Formal application, rating of education and experience; oral interview and background check; job related tests may be required; physical and psychological examinations.
The duties listed above are intended only as an illustration of the various types of work that may be performs. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.