Polar Communications
Job Description
Job Title:
Department:
Reports To:
FLSA Status:
Prepared By:
Prepared Date:
Approved By:
Approved Date:
Area Service Person – District 1
Plant Department
Field Operations Supervisor
Nonexempt
Human Resources
Revised: 06/20/2014
Chief Operations Officer
06/2014
SUMMARY
Performs required work in connection with the installation, servicing, and upgrading
of telephone instruments at customer premises and for corresponding connection to
the central office. In addition, this person maintains multi-line key systems, PBX’s,
and carries out technical duties for diversified services, such as cable TV, IPTV,
FTTH, DSL, and wireless services. Rotating on-call weekends required.
SPECIAL CONDITIONS
The employee performing in the position will be directly responsible to the Field
Operations Supervisor. In his/her absence the employee shall be responsible to the
Chief Operations Officer. The employee shall cooperate and work with all other
departments for the maximum benefit of the company or as directed by the Field
Operations Supervisor. Employee must have the ability to work independently.
The employee shall work a regular 40 hour week as scheduled by the Field Operations
Supervisor. This position does qualify for overtime. The compensation is to be
determined within the confines of the wage scale established in the prevailing labor
contract. The employee must live within 20 miles of the reporting site.
The employee shall adhere to approved published company policies and receive all
benefits and privileges cited therein.
This employee must possess an exceptional positive attitude and have the ability to
work and get along with other employees. Must be able to distinguish colors. As the
opportunity arises, be able to meet with and deliver exceptional customer service to
Polar's customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
 Receives service orders and necessary equipment used in installing,
upgrading, degrading or changing a customer's telephone service or
equipment.
 Assists in troubleshooting services such as DSL, wireless, IP Video, Key
Systems, PABX, alarm equipment and special circuits.
 Reads and interprets cable records, staking sheets, circuit diagrams, maps,
work orders, service orders, blueprints, jumper running list and equipment
manuals.
 Has knowledge in operating a personal computer and various software
programs such as Excel, Word and Outlook.
 Installs and maintains customer premise wireless Internet equipment.
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Installs and maintains customer premise DSL modems and Optical Network
Terminals (ONT).
Tests, locates and clears station trouble.
Installs and maintains customer premise wire, cable and cable terminations.
Installs, programs, repairs and maintains telephones.
Installs station protection.
Maintains subscriber protectors, terminations, and grounding.
Locates and maintains underground CATV, Copper and Fiber Facilities.
Keeps records, time sheets, material tickets, accident reports, vehicle reports
measurements and any other clerical forms associated with the job
responsibilities.
Stays informed of all company policies, procedures and participates in all
safety and training meetings.
Has a neat appearance for meeting the public on a daily basis.
Uses all personal protective equipment provided.
Has ability to hold low voltage technicians license
Provides the best possible service to all customers. Answers customer
inquiries in an informative and polite manner or refers questions to the
appropriate supervisory personnel.
Demonstrates safe driving when traveling to customer locations.
Promotes sale of products and features and educate customers on use of
equipment.
Demonstrates dependability through good attendance and adherence to
timelines and schedules.
Cooperates with management in the matters of collection, marketing and sales
within the company.
Completes other duties as assigned by Field Operations Supervisor and Chief
Operations Officer.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.A.) or equivalent from two-year College or technical school; or
six months to one year related experience and/or training; or equivalent combination
of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before groups of customers or
employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtracts, multiply, and divides in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved
written or oral instructions. Ability to deal with problems involving a few concrete
variables in standardized situations. Ability to analyze technical data, find resolutions
and make sound decisions using information at hand.
CERTIFICATES, LICENSES, REGISTRATIONS
A valid driver’s license, in good standing, is required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly required to use
hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The
employee frequently is required to stoop, kneel, crouch, or crawl. The employee is
occasionally required to climb or balance. Specific vision abilities required by this job
include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is frequently exposed to wet
and/or humid conditions, moving mechanical parts, outside weather conditions,
extreme cold, and extreme heat. The employee is occasionally exposed to high,
precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of
electrical shock; and vibration. The noise level in the work environment is usually
loud.