TAADES402B - Design and Develop Learning Programs
INTRODUCTION
This unit specifies the competency required to conceptualise, design, develop and evaluate
learning programs to meet an identified need for a group of learners, using appropriate criteria.
Criteria may include endorsed competency standards and other specifications such as
organisational performance standards, product equipment specifications and workplace
procedures.
For training purposes we can use the same identified needs and program outline that you
developed for the unit “use Training packages to meet client needs”.
Again, in this unit you can choose to take and evidence only approach or the project approach.
TAADES402B Design and Develop Learning Programs
Element
Practice examples
Define the parameters of the The purpose and scope of the learning
learning
program
in program is identified and defined according
consultation with the clients.
to the needs of the particular learners,
including language, literacy and numeracy
and other specifics. Resources and other
needs (eg OHS) identified.
Generate options for designing Appropriate documentation and existing
the learning program.
programs accessed and adapted where
necessary.
Appropriate collaboration with colleagues.
Consideration given to time frames, costs
and logistics.
Develop the learning program Appropriate resources evaluated for
content.
relevance and quality, and adapted if
necessary.
Appropriate activities designed to engage
students.
Assessment requirements specified.
Design the structure of the Appropriate delivery program within overall
learning program.
time frame.
Delivery program documented outlining
individual components (classes).
Review the learning program.
Review undertaken with key stakeholders
(teachers, head teachers, coordinators).
Evaluation feedback sought and evaluated.
Comments
Final program documented and maintained
in accessible form, with regular, appropriate
adjustment to meet needs.
WORKPLACE PROJECT
You are required to:
1. Identify the need and the parameters of the program
You have already done this in the unit “ use Training packages to meet client
needs”. Just use the same needs and parameters for this program.
2. Produce a scope statement for the training that outlines the breadth of the
program. A scope document includes;
 the name and number of competency standards of which your program is
based.
 The purpose of the training.
 the goal of the learning program
 the target group and specific characteristics of that group
 the environment in which the learning will occur (eg the workplace,
classroom, other).
 brief description of what needs to be covered
 any other relevant information
3. Define clearly the overall training goals and the specific learning outcomes to be
achieved in this program.
4. Describe at least three options for designing the learning program. For example,
you could adapt an existing program; or you could develop a whole new program
based on classroom work; or you could design a new program based totally onthe-job.
5. Select the most appropriate options and develop the content of the program
6. Outline the assessment strategy
7. Define the structure of the program
8. Identify and describe a process to review the program.
A template and a completed sample have been included that will guide you through the process
and is attached. (template 2 & 3)
Sample – completed Template
PROGRAM SCOPE – SAMPLE
Unit - DESIGN & DEVELOP LEARNING PROGRAMS
PROGRAM NAME:
TRAINING PACKAGE NAME ,
NUMBER
Units of Competency and
Unit of Competency numbers
PURPOSE
AIM OF THE PROGRAM
PROGRAM LEARNING
OUTCOMES
In this column provide a name for your program
In this column provi de the name and number. eg
- Certifivate IV in Communication
Course 17668
and
Coures 2567 – Paramedical Services course (Units from this
unit will be imported into course 17668 as an elective.
Comm 123 – Communicate in the workplace
Comm 245 – Negotiating solutions to workplace issues
Comm 345 – Effectively communicating with customers
Comm 567 – Resolving conflicts
Med 1234 – Basic medical terminology
(Here, you just need to provide a plain English describe of the
course and it’s purpose)
This course was designed to meet a lack of advanced
communication skills among staff at the medical centre. In the
complex and stressful environment of the centre it was found
that staff were not effectively communicating with each other
and customers. This lead to conflict and loss of customers. The
purpose of this course is to provide the skills to overcome this
situation
This program aims to provide Customer service staff working
in the medical centres skills in effectively dealing with
customers and medical staff
1. Use communication techniques as part of standard
practice that will ensure two way communication.
2. Identify barriers to communication and overcome
them
3. Be able to use negotiation skills to achieve solut ions
to issues .
4. Use conflict resolution techniques to solve difficult
situations.
TARGET GROUP
Front desk staff and other non – medical staff of the centre
TARGET GROUP
CHARACTERISTICS
Education: Year 10
 Age: Most are between 20 -35
 Lack of experience dealing with customers
 Lack of experience dealing with medical staff
 Lack of understanding of medical terminology
LEARNING/TRAINING
ENVIRONMENT
The course wilIbe predominantly classroom based. Itwill be
conducted at XYZ TAFE premises.
The environment does not pose any specific OH&S risks. The
college conducts its own Risk assessments of premises
PROGRAM COVERAGE
(brief description)
Comm 123 – Communicate in the workplace.
(8 hours) – 4 x 2hour sessions
Good and bad communication; Two way communication skills;
interpersonal communication; effective electronic comm.
Skills.
Comm 245 – Negotiating solutions to workplace issues
(ETC ETC keep on describing your content here)
Comm 345 – Effectively communicating with customers
Comm 567 – Resolving conflicts
ASSESSMENT STRATEGY
Med 1234 – Basic medical terminology
The Assessment strategy for this course will be based around
in-class and work based assessment tasks. It will include:
1. Class based role plays that will be assesed in class.
2. Reflective journal that will detail critical incidents, how
they were dealt with and the outcome.
3.
EVALUATION AND REVIEW
STRATEGY
RESOURCES REQUIRED
Other relevant information
1. End of course review of students.
2. End of unit/module evaluation
3. 360 degree Perfrormance review that will contain a
review of communication effectiveness at the centre.
To be conducted by centre management

Unit guide - Comm 345 – Effectively communicating with
customers
 Learner guide – Negotiation and conflict management
skills (case studies and role plays to be contextualised to
the medical workplace)
 Unit Guide - Med 1234 – Basic medical terminology
Staff attending this course will receive a Certifacte IV
qualification
TEMPLATE 1
PROGRAM SCOPE
Unit - DESIGN & DEVELOP LEARNING PROGRAMS
PROGRAM NAME:
TRAINING PACKAGE NAME ,
NUMBER
Units of Competency and
Unit of Competency numbers
PURPOSE
AIM OF THE PROGRAM
PROGRAM LEARNING
OUTCOMES
TARGET GROUP
TARGET GROUP
CHARACTERISTICS
LEARNING/TRAINING
ENVIRONMENT
PROGRAM COVERAGE
ASSESSMENT STRATEGY
EVALUATION AND REVIEW
STRATEGY
RESOURCES REQUIRED
Other relevant information
(Attach a copy of a course evaluation you will use)