RIGGS COMMUNITY HEALTH CENTER
JOB DESCRIPTION
Position Title:
Medical Assistant*
Status:
Full Time 40.0 Hours per week
Part Time 32 Hours per week
PRN – Less than 20 Hours per week
Position Purpose: Under general supervision, assists the nurses, nurse practitioners and physicians in
seeing patients. Responsible for the charts, encounter forms and patient correspondence.
Essential Duties:

Prepares patients for examination: Greets patients; reviews symptoms, treatment, and
past health/medical history; takes B/P, weight, height, temperature, and other
measurements such as peak flow and/or vitals as appropriate to complete health
assessment in clinical area; performs vision, hearing screenings and spirometry if
appropriate; obtains blood, urine, and sputum specimens as appropriate; and assists with
laboratory requisitions and assures lab pick-up.

Assists with patient scheduling and encounter forms.

Answers and triages telephone calls and callbacks as instructed by registered nurse, nurse
practitioner and/or physician.

Cleans and stocks examination rooms and maintains room cleaning schedule.

Responsible for set-up, assisting and post-cleaning for special procedures such as
culposcopy, endometrial biopsy, sigmoidoscopy, aspirations, wart removal, etc.

Maintains clinical records and logs for clinical area.

Responsible for ordering, maintaining, and inventory of medical, office, and laboratory
supplies for clinical area.

Files charts, lab reports, patient forms and information in the medical records.

Requests medical records from other health care providers.

Assists with chart flow/medical records in Riggs CHC and for other providers.

Assists with indigent medication assistance program.

Assists with the planning and implementation of programs for patients and families to
increase awareness of relevant medical conditions, decrease risk-behaviors, and increase
responsibility for self-care.

Attends and participates in in-service education for staff, quality assurance program, and
risk-management programs.

Relieves and substitutes for other medical assistants in other clinical areas as needed for
clinic operations and/or other clerical staff as needed.

Performs other duties as assigned.
EMPLOYMENT STANDARDS
Education & Qualifications:

High School Diploma

Graduate of an accredited program for Medical Assistants.

CMA certification preferred.

Current CPR certification.

One-year experience as a Medical Assistant preferred.

Excellent interpersonal and communication skills.

Organizational skills are essential

Computer literate

Bilingual in Spanish preferred.
Knowledge of:




Knowledge of medical office practices, procedures and equipment.
Knowledge of problem-oriented record keeping
Correct English usage, spelling and grammar.
Community resources.
Responsibility, Skills, and Difficulty of Work:

Works well with people requiring minimal direction to complete tasks.

Deals with public and staff, both in person and over the telephone, in tactful and
professional manner.

Recognizes the needs and concerns of people within their cultural framework, and
maintains constructive relationships in dealing with them.

Understands Riggs CHC relationship with the community and maintains positive image
and relationships.

Plans and coordinates patient care with the health care providers based on clinic needs.

Identifies patient problems, deviations from normal, and reports changes to health care
providers.

Keeps medical records up to date.

Identifies unsafe patient environment and discusses situations with the Medical Director
and Nurse Practitioners.

Maintains open communications with the Medical Director, Nurse Practitioners, and
other staff.

Coordinates clinic patient flow for efficiency of providers giving care.

Interprets Riggs CHC services and policies to patients and families.

Regularly meets with Medical Director, Nurse Practitioner(s) to identify clinical
problems and helps initiate appropriate solutions.

Works independently in the absence of supervision.

Self-motivated and flexible to daily schedules and/or needs.
Personal Work Relationships:

Works daily with staff and public for the purpose of giving and receiving factual
information with other Riggs CHC staff.

Follows Riggs CHC policies and procedures.

Maintains strict Riggs CHC confidentiality.

Flexibility and adaptability is required.

Plans own work that is accomplished in time allocated.

Willing to ask for assistance when needed.

Functions as an advocate for patient and their families.

Accepts and institutes change.
Physical Demands and Work Environment:

Work may require long and irregular hours, and under pressure conditions.

May be exposed to communicable diseases.

Work is performed indoors in a heated and air conditioned office setting

Center may be crowded and noisy at times.

Usual clinic functions, which may require physical tasks such as: frequent lifting
materials and/or patients up to 20 pounds and up to 50 pounds infrequently

Requires standing and/or walking for long hours.

Requires ability to distinguish between letters, numbers and symbols.

Requires a normal range of vision.

Some stress resulting from diversity and intensity of patient and their care.

Requires awareness of personal limitations and flexibility.

Risk level 1, may include some exposure to hazardous materials.
Level of Authority:
None
Reports To:
Charge Nurse, Clinical Quality Manager
Classification:
Non-Exempt
*This job specification should not be construed to imply that these requirements are the exclusive standards
of the position. Incumbents may be required to follow any other instructions, and to perform any other
related duties, as may be required.
______________________________________________________________________________________
I have read and understand my Job Description and agree to fulfill these and other duties as assigned and
within my qualifications. I understand that this same Job Description will be used in evaluating my
performance. Regardless of my specifically assigned duties, I realize that it is my responsibility as an
employee of Riggs Community Health Center to do every thing in my power to meet the needs of our
patients, their families, visitors, and our physicians. Also, I acknowledge a responsibility to actively
participate in continuing education for myself and educating and orienting new employees.
Employee Signature: ______________________________________________ Date: ________________
Med Asst
12/96
Revised 3.10.98
Revised 8-98
Revised 2/02
Revised 3/03
Revised 6/04
Revised 4/12
Revised 1/13