Edward Duke
34652 Plantation Place North Ridgeville, OH 44039
(440) 748-0408 ed.duke6@gmail.com
Executive Management
Strategic Planning
Operations
Market Share Growth
Summary
Leader and sales executive with over 17 years of experience competing in competitive markets and industries. Highly
accomplished in increasing market share, increasing profits, building highly efficient teams, strategic planning, identifying
market opportunities, in both start up operations and growth organizations. Results driven, focused and flexible to create
a culture of top performance.
Core Competencies
Strategic Business Planning
Market Identification
P&L Management
Motivational Leader
Visionary Leadership
Mentoring and Coaching
Operations Management
Performance and Coaching
Professional Experience
ENTERPRISE RENT-A-CAR, St. Louis, MO
1991-2009
$10 billion international corporation doing business throughout the U.S., Canada, and Europe with 65,000 employees,
operating over 7,000 car rental and leasing locations.
Account Executive
Fleet Management Division 2/07-2/09
Key Achievements
 Increase monthly appointment volume from 4.5 per month to 6.2 per month
 Closed 18 target accounts
 Generated over $2.5 million in new sales
 Voted Associated Builders and Contractors Region Six Member of the Year
Selected as one of three sales representatives from a pool over 50 candidates to start a new division from the ground level
in Northern Ohio for the Enterprise Company.
Responsible for prospecting and closing new accounts with our assigned territory to build our customer base. Created
strategies to penetrate the new market, increase brand awareness and customer loyalty.
Area Rental Manager Rent-A-Car Division 1/96-2/07
Key Achievements
 15.4% new business growth over an 8 year period by increasing customer referrals and executing a
business to business sales plan
 Closed 47 exclusive contracts with various target accounts which generated over $2 million in revenues
annually
 8% increase in customer satisfaction through the development, implementation and consistent follow up of
a strategic customer service business plan to raise the level of service.
 16.6% increase in revenue (04-05 vs 05-06) accomplished by designing, implementing an inside sales plan to
increase daily revenue/revenue per transaction, which included daily sales meetings and daily goal setting.
 100% increase in profitability (04-05- vs 05-06) through cost control and growing annual revenue
 Negotiated real estate leases for 13 new locations across Northeast Ohio
 Developed and executed training strategies and employee development action plans resulting 14 middle
management promotions.
 Decreased bad debts by 33% through developing and implementing an effective collection process
 100% increase in market share at Cleveland Hopkins Airport rental location by developing and executing a
strategic marketing program
Duke Page 1 of 2
Promoted to Area Manager and created a territory worth over $21 million in assets with 5 locations and estimated annual
$2 million in profits.
Full responsibility for the bottom line factors including, long range strategic planning, gross revenue regeneration, cost
control initiatives, oversaw major pricing decisions and performed monthly financial evaluations of area’s results.









Additional areas of responsibility included:
Lead various Group training courses in customer service, business to business sales and sales training.
Recruited new management trainees through career fairs and referrals
Interviewed and hired all management trainees for area
Completed monthly audits of rental locations for corporate compliance
Spearheaded the renovation/construction of existing and new rental locations
Presented business plan to various city councils for permit approval
Active member of the local Enterprise Diversity Committee
Successfully mentored over 12 team members through formal program.
Created an infrastructure to successfully communicate with other departments within the Enterprise organization
including: human resources, recruiting, training, loss control, business management, operations, and remarketing.
Branch Rental Manager / Assistant Manager / Management Trainee Rent-A-Car Division (12/91 to 12/95)
Education: BA Sports Management Minors: coaching and business, Baldwin-Wallace College Berea, Ohio
SALES AND BUSINESS DEVELOPMENT TRAINING





Four Step Sales Process
Coaching for High Performance
Progressive Discipline
Giving Feedback
Managing Daily Operations






Advanced Sales Training
Performance Reviews
Behavioral Interviewing
Leadership 1 and 2
Motivation 1 and 2
Harassment





Performance Sales Management
Setting Goals
Communication Styles
Managing Business Practices
Multi-Cultural Development
Associations/Community Involvement
Associated Builders and Contractors
Ohio Landscaping Association
Construction Financial Management Association
Habitat for Humanity
Pi Lambda Phi Fraternity Alumni Association
Baldwin Wallace College S.I.F.E. Advisor
References Upon Request
Duke Page 2 of 2