Qualification details
Title
New Zealand Certificate in Travel (Level 5)
Version
1
Qualification type
Certificate
Level
5
Credits
60
NZSCED
080701
Management and Commerce > Tourism > Tourism Studies
Qualification developer
ServiceIQ
Next review
December 2018
Approval date
20 February 2014
Strategic purpose
statement
The purpose of this qualification is to provide the travel industry with individuals
who can professionally support customers by meeting their specific needs
through the design and promotion of customised travel packages for individual,
group or corporate clients in a range of specialist travel areas, and through
their skills and knowledge increase the contribution of the travel industry to the
New Zealand economy.
Graduates will be able to deliver, and assist in supporting the delivery of, travel
products across a range of organisations in the travel industry creating a
quality customer experience. Their applied skills and knowledge will require
taking full responsibility for the nature, quantity and quality of outcomes, and
they may also have some responsibility for the management of learning and
performance of others.
Indigenous values of manaakitanga and whanaungatanga in relation to travel
and tourism may be encompassed in the holistic outcomes of this qualification.
Outcome Statement
Graduate
profile
Education
pathway
Graduates of this qualification will be able to:
-
implement and deliver a wide range of customer services, product advice,
and sales in a travel industry context, applying appropriate communication,
literacy, numeracy, risk management, and analytical and problem solving
skills, to resolve complex customer service enquiries, and to build and
maintain effective networks and client relationships, in order to grow a
sustainable business
-
manage workplace practices required of the travel industry including: selfmanagement, teamwork, team leadership, data evaluation, and
compliance with relevant Acts and legislation
-
apply a broad theoretical and practical knowledge of world geography, as
well as detailed, research-based knowledge of key global destinations, in
terms of characteristics matched to customer expectations
-
provide input and actively work with travel management on workflow
changes, particularly providing feedback on internal procedures, marketing
programmes, and competitive analyses, to contribute to overall business
effectiveness
-
develop and promote travel related business opportunities for a chosen
market, to contribute to overall business effectiveness.
This qualification can lead to the New Zealand Diploma in Tourism and Travel
(Level 5) [Ref: 2206]; New Zealand Diploma in Tourism and Travel (Level 6)
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© New Zealand Qualifications Authority 2013
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[Ref: 2207]; or Business qualifications at Level 5.
Employment
pathway
Holders of this qualification will have the skills and knowledge to work as a
senior consultant in a retail or wholesale travel related business.
Qualification Specification
Qualification award
This qualification is awarded by the accredited provider. The formal
certification document will include the NZQF logo, ServiceIQ logo, and the logo
of the tertiary education organisation offering the programme of training
leading to the award of this qualification.
Evidence
requirements for
managing
consistency
All TEOs either arranging training or delivering programmes that lead to the
award of the qualification are required to participate in a consistency process
scheduled by NZQA.
Further information can be found on the NZQA website.
Evidence will include the following:

Industry feedback

Self evaluation (e.g. programme evaluation reports, moderation
outcomes, etc)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning experiences, which may
include

Credit transfer and
recognition of prior
learning
arrangements
o
Programmed events (e.g. expos, product launches,
roadshows, visitor hosts, etc.)
o
Work experience
o
Work placements
o
Work (employment)
o
Portfolio of relevant experience
Any other relevant evidence as appropriate.
ServiceIQ recognises prior learning achieved within both formal and informal
settings. For full details, contact ServiceIQ, direct phone 0800 863 693 or by
email – qualifications@serviceiq.org.nz.
Processes may include:
-
recognition for people who have worked in industry for a period of time
who have not had any formal recognition of their skills
-
assisting people to upgrade previously gained qualifications
-
credit for learning achieved in previously gained qualifications that aligns
with outcomes in this qualification.
Accredited providers delivering programmes that lead to award of this
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© New Zealand Qualifications Authority 2013
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qualification must transfer credit and recognise prior learning in accordance
with their own credit recognition policies and procedures.
Credit transfer will be automatic where assessment standards are used for
assessment within programmes of study or training leading to this qualification.
Minimum standard
of achievement and
standards for grade
endorsements
(where applicable)
Achieved
Prerequisites to
meet regulatory
body or legislative
requirements
(where applicable)
Not applicable
Other conditions
for qualification
Competency in this qualification must be demonstrated using a computer
reservation system which has the capability of processing comprehensive
travel requirements. A theoretical knowledge of this computerised system is
not sufficient to gain competency.
Specific conditions relating to the Graduate profile
Qualification outcomes
Conditions
Mandatory
or Optional
1
Suggested standards:
Optional
Implement and deliver a wide
range of customer services,
product advice, and sales in a
travel industry context, applying
appropriate communication,
literacy, numeracy, risk
management, and analytical and
problem solving skills, to resolve
complex customer service
enquiries, and to build and
maintain effective networks and
client relationships, in order to
grow a sustainable business
10459 Provide sales related services
Level 5 Credit 10
Level 5
Credit 20
2
Manage workplace practices
required of the travel industry
including: self-management,
teamwork, team leadership, data
evaluation, and compliance with
relevant Acts and legislation
Optional
Level 5
Credit 10
3
Apply a broad theoretical and
practical knowledge of world
geography, as well as detailed,
research-based knowledge of key
Optional
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© New Zealand Qualifications Authority 2013
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global destinations, in terms of
characteristics matched to
customer expectations
Level 5
Credit 10
4
Provide input and actively work
with travel management on
workflow changes, particularly
providing feedback on internal
procedures, marketing
programmes, and competitive
analyses, to contribute to overall
business effectiveness
Level 5
Suggested standards:
Optional
26262 Analyse customer service and
develop a customer service strategy for a
tourism or travel workplace Level 6 Credit 8
2931 Plan a marketing campaign Level 5
Credit 8
2935 Determine the marketing mix Level 5
Credit 10
Credit 10
5
Develop and promote travel
related business opportunities for
a chosen market, to contribute to
overall business effectiveness
Level 5
Credit 10
Suggested standards:
Optional
19030 Demonstrate knowledge of
tendering, negotiating, and managing a
contract in a business operation Level 4
Credit 5
26254 Identify and assess impacts on
international marketing opportunities for a
New Zealand product or service Level 5
Credit 10
Republication information
Version 1 of this qualification was republished in March 2015 to update the Evidence requirements for
managing consistency.
Qualification Reference 2205
© New Zealand Qualifications Authority 2013
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