61 Canboro Road, Fonthill, ON, LOS1E0 home: 289-897-9272 cell: 289-241-3184 machar7980@gmail.com
HIGHLIGHTS:
Primerica, Life and Mutual Fund Licensed
Bilingual, written and oral
Received prestigious "Most Influential Women in the Collision Industry" award for North America
Demonstrate leadership skills, conflict and problem solving techniques
Excellent oral & written communication as well as strong interpersonal skills
Reliable, trustworthy, and able to adapt to quick changing environments
Proficiency in utilizing computer technologies
Develop time management strategies, for effective organization
Automotive certificates from Audatex, Mitchell, ADP, E-Claims Manager and A-COAT
ICAR certified
Customer service training certificate obtained through Brian Cullen Motors
St. John's Ambulance certified First Aid and C.P.R.
Certified WHMIS training
EXPERIENCE:
Eastgate Carstar
Administrative Estimator
Brock Ford – Maaco
Body Shop Manager
Hamilton, Ontario
2011- 2012
Niagara Falls, Ontario
2010 to 2011
(Due to shop closure)
Ability to effectively manage four technicians with the daily operations
Calculate and verify all transactions pertaining to month end
Calculate and process time tickets for employees
Accurately process customer work orders and finalize for invoicing
Completing all daily tasks of a body shop, scheduling appointments, greeting customer, taking calls, invoicing, processing all warranty claims, ordering parts, maintaining an accurate inventory
Managing the Body shop, proficient in properly estimating visual damage to all types of vehicles
Established and maintained strong working relationships with insurance companies, and car rental companies
Service, Parts and Body Shop Manager
Niagara Falls, Ontario
2009 to 2010
Ability to effectively manage five service technicians with the daily operations of a sizable service department
Ordering parts for retail, and wholesale customers and managing full parts department
Calculate and verify all transactions pertaining to month end
Calculate and process time tickets for employees
Accurately process customer work orders and finalize for invoicing
Completing all daily tasks of a service department, scheduling appointments, greeting customer, taking calls, invoicing, processing all warranty claims, ordering parts, selling parts, maintaining an accurate inventory
Managing the Body shop, proficient in properly estimating visual damage to all types of vehicles
Established and maintained strong working relationships with insurance companies, and car rental companies
Niagara Falls, Ontario

Service, Parts and Body Shop Manager 2008 to 2009
Same duties as above plus managing the Body shop, proficient in properly estimating visual damage to all types of vehicles
Established and maintained strong working relationships with insurance companies, car rental companies
St. Catharines, Ontario
Body Shop Estimator 2006 to 2008
Proficient in properly estimating visual damage to all types of vehicles, and 80% closing ratio
Established and maintained strong working relationship with Insurance companies, car rental companies, and wholesale auto part manufactures and distributors.
Ability to show compassion and patience to very distraught customer
Demonstrate ability to work well under pressure, meet scheduled deadlines, assess customer needs and requirements and meet them at the best price available
Accurately processed customer work orders, and finalized for invoicing
Effectively performed monthly Customers for Life seminars
St. Catharines, Ontario
Body Shop Manager
1989 to 2005
Welland
O
Same duties as above
Ability to effectively manage six body shop employees with daily operations of a sizable shop
Prepared and presented projection budgets and forecasts to upper management
Executed monthly health and safety inspections
Conducted weekly employee meetings to problem solve issues in the shop
Attained "Direct Repair Program" status with numerous insurance companies due to excellent partnership arrangements
COMMUNITY:
Board of Director for Help a Child Smile, for 25 years.
Volunteer for the Canadian Cancer Society.
Board of Director for HARA
Volunteer for the Welland Food Drive.