General information

Visiting
Ward Visiting
Partners only: 10am-8pm
Other visitors: 2pm-4.30pm and 6.30pm-8pm
These hours are in place to facilitate the Trust’s policy of protected meal times. A maximum of four
visitors are permitted at one time.
Central Delivery Unit Visiting
Open visiting times, but limited to two visitors only.
Children are allowed to visit so long as they are supervised by an adult.
This policy should be strictly adhered to.

Car Parking
Hathersage Road Multi Storey Car Park.
This superb facility, which is situated on the corner of Hathersage Road and Upper Brook Street,
has an excess of 1600 spaces available. Access from Hathersage Road and there are 70 spaces
available on ground floor reserved for disabled badge holders. A pay-on-foot system is operated
within this car park.
Saint Mary’s Pay-and-Display Car Park.
This small car park is situated directly across Hathersage Road from Saint Mary’s entrance. It
comprises of 92 spaces, of which 5 are reserved for disabled badge holders.

How to Get Here – By Bus
Wilmslow Road
Upper Brook St
Moss Lane East
5, 6, 11, 14, 15, 40-46, 48, 111, 140, 143, 149, 157, 158, 261, 747, 14X,
41X, 43X, W2
50, 127, 130
5, 6, 11, 14, 15, 53, 54, 111, 261, 14X
 Link Worker Service
If you have difficulties speaking or understanding English, link workers are available who can
speak the following languages: Arabic, Bengali, Urdu, Cantonese, Gujurati, Hindi, Punjabi,
Vietnamese and Somali. Please ask the staff to contact the link worker for you (see page 5).
 Meals
Breakfast (self service, continental): 6.30am-9.30am
Lunch:
12 noon-1pm
Supper:
5pm-6pm
The Trust caters for all dietary needs and has vegan, halal, kosher, diabetic, Chinese and
Caribbean menus.
Please note, it is hospital policy that staff cannot reheat meals brought in by your relatives and
friends.
 Drinks
Hot drinks are served with meals and given late in the evening. They are also available from the
day room. Please feel free to visit the hospital’s other catering facilities to but snacks or meals, but
let your midwife know before you leave the ward.
 Toilet Facilities
Toilet facilities for the disabled are in the main reception area on the ground floor.
Infection Control

People who are ill in hospital have an increased risk of acquiring an infection

Hand washing is the single most important method of controlling infection

Alcohol gel is effective if fighting infection and we encourage all patients and visitors to use the
gel provided prior to entering wards

If you see areas in hospital where cleaning is needed, please report to a member of staff

If you have an infection, please do not visit a person in hospital.
 Welfare Benefits
Please refer to the information leaflets available in the Antenatal Clinic, or ask a member of staff if
you have a problem.
 Fire Policy
When the fire alarm goes, staff will check all areas. Therefore, if you leave the ward, please tell a
member of staff so that they know where you are.
 Registering the Birth
By law you have 42 days (six weeks) after the birth of your baby to register the birth. Your baby’s
birth will have already been notified to the registrar by the midwife who delivered your baby, so
your attendance will be expected. This must be done in the area in which your baby was born (not
necessarily where you live). For babies born in Saint Mary’s Hospital, registration should be done
at:
Register Officer
Heron House
Lloyd Street
Manchester
You cannot start claiming Child Benefit until you have the birth certificate, which the registrar will
give to you. A leaflet is available on the wards with further details.
 Chaplain Service
There are hospital chaplains for each of the main faiths. Your midwife or any member of staff can
contact a chaplain if you have a particular need or problem they can help with.
 Access to Medical Records
Under the Data Protection Act of 1998 you have the right to request access to your medical
records. You may also request access to the records of a person under the age of sixteen whom
you are the legal guardian, providing that the person had agreed where appropriate. Please ask a
member of staff for further details.
 Bounty Distributor
The Bounty Distributor visits this hospital on a regular basis to distribute packs containing FREE
samples and educational literature. Packs for expectant mothers are distributed via Antenatal
Clinics. Packs for new mothers are delivered to the bedside after the baby is born; these packs
also contain the Child Benefit Claim Pack.
Once you have left hospital, if you have any problems acquiring your Bounty Packs, please
telephone the Bounty Customer Care Line on: 0800 316 9341.
 Baby’s First Portrait
A photographer visits the wards most days and will take pictures of your baby on request. There is
no obligation to buy these photographs (please see the advertisements on the wards).
 Home-Start
Home-Start volunteers offer support, friendship and practical help to young families who are
experiencing stress, and who have at least one child under the age of five. Home-Start provides an
independent, confidential service.
Further information is available:
www.home-start.org.uk
Freephone information line: 0800 068 6368
 Comments and complaints
Patient Advisory Liaison Service (PALS) -Central Manchester and Manchester University’s
Hospitals NHS Trust welcome your views about the service you have received. Comments about
good or bad experiences help us to improve our service. Please speak to your midwife.
Alternatively, you can contact:
The Chief Executive
Central Manchester and Manchester’s University Hospitals NHS Trust
Cobbett House
The Royal Infirmary
Manchester M13 9WL
Tel: 0161 276 4738
You can also use the Trust Talkback form for your comments and suggestions. You will find
leaflets for your ideas next top the blue Trust Talkback postboxes.
Contacting us
The STD code for Manchester is 0161. Use this, then follow it with the appropriate numbers (see
list below):
Saint Mary’s Departments
Saint Mary’s Antenatal Clinic
Appointments
276 6409
Midwives’ desk
276 6423
Central Delivery Unit/Triage
276 6567
Central Delivery Unit
276 6556
Maternity Day Unit
276 6404
Scan Department
276 6374
Fetal Management Unit
276 6385
Diabetes Midwives
276 6408
Link workers
276 6202
Physiotherapy
276 6411
Manchester Specialist Midwifery Service
226 6669
Radio Telephone Room
276 6246
If you live in north, south or central Manchester, you can contact your midwife through the Radio
Telephone Room.
Saint Mary’s Wards
SM4 Ward
SM5 Ward
SM6 Ward
Neonatal Medical Unit
276 6518
276 6532
276 6529
276 6538
Neonatal Surgical Unit
276 6540
Local Clinics
City Road
Hulme Medical Practice
Boundary Medical Practice
Shiv Lodge
Ailsa Craig
Longsight Health Centre
Surrey Lodge
Gorton Medical Centre
Reddish Lane
Mount Road
West Gorton
Brunswick Health Centre
Levenshulme Health Centre
Ashcroft Surgery
Alexandra Park
Park Surgery
St Bees Close
Moss Side Health Centre
Platt Lane
Alexandra Practice
Robert Darbishire
West Point
Wilmslow Road
872 8129
226 0606
232 0378
224 6522/9465
224 5554
256 4488
224 2471/4736
223 1113
223 0031
231 4997
223 5226
273 4901
225 4343
224 1329
226 3620
226 1567/9717
226 7615
226 5053
224 2468
260 4400
225 6699
248 5100
224 2452
Miscellaneous
Supervisor of Midwives
Birth Registrar
Hospital radio
Manchester CHC
276 6291
234 7878
224 9363
832 8183
Saint Mary’s Ward/Department Locations
Sixth Floor Central Delivery Unit and Maternity Day Unit
Fifth Floor
Neonatal Medical and Surgical Units
Fourth Floor SM5 and SM6
Third Floor SM4 and Gynaecology Urgency Department
Second Floor Acorn (Children’s) Ward and Genetics Department
First Floor
Wishing Well Restaurant
Ground Floor Scan and Antenatal Clinic
Reception Services
Main Entrance
There is a reception desk staffed by a receptionist during office hours.
Mobile Phones
Mobile phones can be used at the discretion of the midwife but are not allowed to be charged on
the wards.
No-Smoking Policy
Central Manchester and Manchester Children’s University Hospitals NHS Trust has a no-smoking
policy. Please do not smoke while you are in Saint Mary’s Hospital or any other hospital building
within the Trust.
For a wide range of patient leaflets relating to maternity and obstetrics, please click here
(link to the Saint Mary’s patients leaflets- http://gist-net.com/patient-leaflets.aspx