FY2s, ST1–8s and Staff Grade Doctors
The George Pickering Education Centre
is running the following courses:
Leadership, Managing People and Building Teams
18 September 2015
Teaching, Presentation and Facilitation Skills
2 October 2015
Advanced Communication Skills
16 October 2015
Leadership, Managing People and Building Teams
30 October 2015
Teaching, Presentation and Facilitation Skills
6 November 2015
Interview Skills & Reflecting on Your Practice
20 November 2015
Doctors Dealing with Challenging Staff
4 December 2015
6 CPD Points Awarded for Each Course
Teaching, Presentation and Facilitation skills
This workshop is designed to build on existing teaching and learning skills. It also offers a
number of practical exercises that will help doctors learn more effectively within a range of
different situations.
The aims of the seminar are to:
 Understand the necessary skills and techniques to improve learning
 Establish a positive learning environment
 Provide challenge, interest, engagement and stimulation in their own training of others
The Programme
9.15
Registration (refreshments provided)
09.30
Introductions and objectives
Delegates reflect on their own learning experiences as trainees
Expectations of Deaneries and Royal Colleges
The role of the educational supervisor in the medical setting
The training cycle
Working styles
10.45
Coffee Break
11.00
How do we learn?
Kolb - different learning styles
Active Learning
Zero tolerance to bullying
General principles of educational philosophy
11.30
Preparing a training sessions
Use of visual aids
Leading group work exercises
Use of handouts
Communication skills and keeping the interest of the group
Apply learning to:
Lectures, small group teaching, ward round teaching, one to one teaching
12.30
Lunch (provided)
13.00
Delegates deliver short presentations
15.00
Coffee Break
15.15
Analysis and review of the day’s learning
Action plan for training sessions in the work place
16.30
Evaluation and Close
Advanced Communication Skills
This workshop is designed to build on the knowledge and skills gained through the more
basic communication skills programme. It contains more advanced practical exercises to help
you communicate more effectively with colleagues and patients, particularly in difficult
situations.
The aims of this workshop are to:

Consider the key elements of good communication

Review the barriers to effective communication and to consider practical solutions

Assess individual communication style through self-audit and to consider strengths and
weaknesses

Consider good and not so-good-practice through the analysis of scenarios

Analyse appropriate communication skills for challenging situations

Develop communication skills at work
Programme for the Day
9.15
Registration (refreshment provided)
09.30
Introduction and objectives
09.45
A model of communication
10.15
Elements and skills of communication
10.30
The role of PALS
10.45
Break (refreshment provided)
11.30
Your working style – implications for communication in the workplace
12.00
Assertiveness and team communication – key principles
12.45
Lunch (provided)
13.15
Scenarios related to key elements of communication with patients, relatives
and carers. Analysis and group discussion.
14.15
Your own communication style and implications for communication
14.45
Practical communication skills exercise.
Preparation and demonstration.
Video play back
15.00
Break (refreshment provided)
15.15
Video play back continued
16.00
Challenging situations
16.30
Evaluation and close
Leadership, Managing People and Building Teams
Using a combination of questionnaires, group discussion and exercises, this one-day
workshop will help delegates to understand their own working and leadership styles as well
as team dynamics.
The aims of this workshop are to:

Understand what makes a successful leader

Analyse their own leadership styles

Understand and apply the Clinical Leadership Competency Framework

Develop leadership skills and we aware of other leadership styles

Understand the importance of teamwork

Understand what makes a successful team

Discuss techniques for dealing with difficult team members
The Programme
09.15
Registration (refreshment provided)
09:30
Characteristics of a successful leader
What is more appropriate for the doctor, strategic management or clinical
leadership?
10:30
Break (refreshment provided)
10:45
Video
10:50
Different styles of leadership
Situational Leadership
11:40
Leadership roles and responsibilities
12:15
Lunch (provided)
12:45
Defining and understanding the characteristics of a successful team
Working styles
Factors affecting the success of a team
13:45
Understanding team growth
Team dynamics
14:30
Break (refreshment provided)
14:45
Team exercise
15:45
Dealing with challenging team members and challenging situations as a leader
16:30
Summary and close
Interview Skills & Reflecting on Your Practice
The aims of this workshop are to
– Interview Skills:

Be provided with a structured framework to help you get the job you want in the NHS

Gain an insight into how recruitment and selection operates for doctors

Understand how to market yourself in a highly competitive environment

Appreciate how to construct a good CV and application form

Practice interview techniques with feedback and support
– Reflecting on Your Practice:

Understand the principles of reflection and why this is an important part of your
development, recognising how reflection supports your role as a clinician

Demonstrate what is meant by reflective practice

Utilise tools to enhance your own reflective practice

Apply the principles of reflection, enabling you to document your learning for inclusion
into your portfolio as supporting information for revalidation
Programme
09.15
Registration (refreshment provided)
09:30
Introductions and objectives
09:45
Overview of the recruitment and selection process for specialty training posts
USPs
The Interview
The person specification and its use in selection
Communication skills
NHS knowledge
Handling nerves
Interview Advice
Interview techniques; presentation skills; guidelines for dress
11:00
Break (refreshment provided)
11:15
Interview practice
Video playback on two interviews
12:30
Lunch (refreshment provided)
13:00
What is reflection and why is it important?
GMC requirements for revalidation
Understanding individual learning styles and how this affects your skills to reflect
Interview Skills & Reflecting on Your Practice - Continued
14:30
Break (refreshment provided)
14:45
Practise Session:
Reflecting from events and discussion
The ability to develop your written skills to adapt the discussions and thoughts into a
reflective summary
Reviewing reflective templates for Complaints, Significant Events, Case Reviews,
Data Collection/Audit, Patient Surveys and MSF
Drafting individual reflections with facilitator support:
Understanding how you can benefit
16:30
Evaluation and Close
Doctors Dealing with Challenging Staff
The aims of this workshop are to:

To gain the knowledge and skills to help deal with challenging staff

To identify common problems and challenging People

To have a practical model of assertive behaviour which can be applied to diverse
situations

To understand the behavioural styles of assertiveness, passivity and aggression,
including recognising and responding to bullying/harassment

To understand how to apply a negotiating strategy to any situation and to be able to
influence others
Programme
09.15
Registration (refreshment provided)
09:30
Introductions and objectives
09:45
Who do we find difficult to deal with at work and why?
Difficult or delicate situations or issues
Common problems identified
11:00
Break (refreshment provided)
11:15
Analysis of your own style
Dealing with excuses and emotional manipulators
Influencing and gaining commitment
Negotiating
Using language effectively
Pausing, body language, questioning and active listening
Giving feedback
Personal development planning for dealing with challenging staff
12.30
Lunch (refreshment provided)
13:00
How to deal with problems when there is no managerial support
Review of staff appraisals, disciplinary procedures and employment law
Using the Human Resources Department
The importance of documentation
Bullying and harassment
15.00
Break (refreshment provided)
15.15
Negotiating DVD
Personal development planning for dealing with challenging staff
16.30
Evaluation and close
Application Form
1
I wish to attend the following courses (please tick):








Leadership, Managing People and Building Teams – 18 September 2015
Teaching, Presentation and Facilitation Skills – 2 October 2015
Advanced Communication Skills – 16 October 2015
Interview Skills for Consultants – 20 February 2015
Leadership, Managing People and Building Teams – 30 October 2015
Teaching, Presentation and Facilitation Skills – 6 November 2015
Interview Skills & Reflecting on Your Practice – 20 November 2015
Doctors Dealing with Challenging Staff – 4 December 2015
2
Name (please print) ………………………………………………………………………….
3
GMC Number …………………………………………………………………………………
4
Specialty …………………………… Grade …………………………………………
5
Home Address (we do not accept a department’s address as being a suitable address for
contact)
……………………………………………………………………………………………………
6
Email address …………………………………………………………………….…………....
7
Contact phone number ……………………………………………………………………….
8
At which hospital are you currently based? …………………………………………………
9
At which hospital will you based at the time of the course(s)? (Please list all that apply)
……………………………………………………………………………………………………..
10
Where did you hear about the course? ............................................................................
11
Please list any dietary requirements………………………………………………………….
12
Cost of courses and payment
Please read this section carefully as you cannot be booked onto a course until
payment is received.
1)
FY2s at the OUH, in General Practice (Oxford and Banbury locality) and Oxford
Health (Oxford and Banbury locality) at the time of the course.
Each course is £30
2)
StRs and SAS doctors at the OUH at the time of the course.
Each course is £30
3)
GPs (Oxford and Banbury locality) at the time of the course.
Each course is £30
4)
All other doctors
Each course is £200
Please complete the following:

Option 1: I would like £ ……….. deducted from my study leave budget where funds are
available. I have attached a completed study leave application.
FY2s at the OUH, in General Practice (Oxford and Banbury locality) and Oxford Health
(Oxford and Banbury locality), StRs and SAS doctors at the OUH, GPs (Oxford and
Banbury locality) at the time of the course.
PLEASE SUBMIT A STUDY LEAVE FORM WITH YOUR APPLICATION
http://www.ouh.nhs.uk/education-centres/study-leave/default.aspx Your application
cannot be processed until the complete application (including study leave form) is
received.

Option 2: I enclose a cheque for £……….. made payable to “OUH NHS Trust”.

Option 3: I would like you to debit £…………. from my Credit/ Switch Card (we cannot
accept American Express Cards).
Card Number:
Expiry Date:
Issue number (Switch Cards):
Signed
Security number:
Name as printed on the card:
NB the signature and name must be the same as that on the card.
Terms and Conditions of Booking
I declare that I will give 4 weeks written notice if unable to attend; otherwise there will be a 75%
administrative fee.
I understand that if I fall into Groups 1 or 2, no refund will be given and I will be charged an additional
£120 (ie £30+£120 = the 75% administrative fee) unless my place can be allocated to someone else.
I understand that if I fall into Group 3 a 75% administrative fee will be taken from my payment if I do
not cancel outside of the 4 week period. I understand that I will be fully reimbursed if my place can be
allocated to someone else.
Signed…………………………………………………
Date……………………………
Please ensure you have completed the form in full. We will not be able to
confirm whether you have been booked onto the course/s until we have a
complete form and payment has been taken. You will be notified when you have
been registered.
Please return this form to:
Andree Robertson, Education Centre Senior Administrator - George Pickering
Education Centre, Level 3, Headley Way, Headington, Oxford, OX3 9DU or
andree.robertson@ouh.nhs.uk or fax to 01865 220651