SPECIAL CLINICS
ANTE-NATAL CLINIC - A midwife conducted clinic booked by appointment only
on a Monday PM
WELL BABY CLINIC - Run by the Health Visitor to discuss child development
No appointment necessary. Monday 1-2.30pm
6-week checks by appointment only with GP
Practice information leaflet for patients registered with
NURSE LED SERVICES BY APPOINTMENT ONLY:
CHILDHOOD IMMUNISATIONS WEDNESDAY MORNING BY APPOINTMENT
ONLY
VILLAGE SURGERY
WELL WOMAN SERVICE
WELL MAN CHECK
DIABETIC CLINIC
RESPIRATORY CLINIC
CARDIOVASCULAR CLINIC
OSTEOPOROSIS CLINIC
SILKSWORTH HEALTH CENTRE
SILKSWORTH,
SUNDERLAND
TYNE & WEAR SR3 2AN
TEL: - 0191 521 2282
FAX: - 0191 523 5827
(www.villagesurgerysilksworth.nhs.uk)
BLOOD PRESSURE (HYPERTENSION) CLINIC
SMOKING CESSATION – Please ask at reception for details.
HOLIDAY VACCINATIONS – Please collect a form from reception as soon as
you know your travel plans (ideally 6-8 weeks prior to travel). This will enable the
Practice Nurse to draw up a schedule of vaccinations should they be necessary.
Areas Covered
ELDERLY HEALTH CHECKS - Run by the Nurse Practitioner. Although letters
are sent, you may contact the surgery to arrange your own appointment.
ADDITIONAL INFORMATION
The Practice has a zero tolerance policy towards violent and abusive behaviour. If
you are violent or abusive to any member of staff you will be removed from the
Practice List immediately.
Patients have the right to access any medical information held about them.
Please apply in writing to the Practice Manger.
COMPLAINTS AND COMMENTS
We value your comments on our services. If you have any comments on the
service you have received from our Practice, please contact the Practice Manager
in writing or by telephoning the surgery.
G/Sec/AdminForms&Leaflets/PracticeLeaflet 2014/RH
Middle Herrington
Tunstall
Hillview
Thornhill
Ryhope
East Herrington
Grangetown
Thorney Close
Farringdon
Silksworth
Leechmere
High Barnes
MEET THE TEAM
TELEPHONE
Dr N A Joshi – MBBS MRCGP
Dr Sanjaya – MBBS MRCGP
Dr A Richardson MB ChB (Registrar)
Mrs Anne Lilley MBA – Practice Manager
Janie Lowes – Nurse Practitioner
Lynne Mather – Practice Nurse RGN O.N.C
June Haslam – Practice Nurse
If you have a simple problem or query that can be settled over the phone a Nurse
or Doctor will be available from 11.30am.
ABOUT THE PRACTICE
OUT OF HOURS CARE – 0191 5212282 / 111
We are contracted to provide General Medical Services (GMS). We are not
a limited company. The three partners in the Practice, Dr Joshi, Mrs Lilley
and Dr Sanjaya, together with the rest of the team participate in advanced
General Practice Training for fully qualified and experienced Doctors. We
also engage in the teaching of under graduates from Newcastle University
Medical School.
After 6pm and at weekends you need to ring the above number if you have an
urgent medical problem.
HOME VISITS
All urgent home visits should be requested before 10.00am if possible to allow
Doctors plenty of time for planning these visits. However, home visits should only
be requested if the patient in incapable of physically attending the surgery.
*Primecare is an “out of hours” service commissioned by Sunderland
Teaching Primary Care Trust, Colima Avenue, Sunderland 0191 529 7000
If a heart attack is suspected Dial 999
Occasionally it may be necessary for the Practice to employ the services of a
Locum (temporary) Doctor to help cover holidays or sickness.
You can obtain health advice from trained nurses 24 hours a day on the above
number.
Facilities and easy access for disabled patients are available.
HOW TO REGISTER AS A PATIENT – Please ask at the Reception
As a patient you are able to attend any walk-in centre, please find the local centres
listed below:
desk for registration forms and advice.
Houghton Primary Care Centre – Brinkburn Crescent, DH4 5HB
HOW TO SEE YOUR DOCTOR
Patients are seen by appointment. These can be booked by telephoning the
main surgery number or in person at the reception desk or via our online
system (please ask at reception for further details). If you require an
appointment with a particular GP please state during the conversation.
Our aim is to offer all our patients requesting a non-urgent appointment the
opportunity to be seen within 48 hours and urgent requests to be seen within
24 hours. You may have to wait longer for an appointment with the GP of
your choice.
On Monday mornings only the surgery runs a Nurse
Practitioner-led triage system for urgent/emergency appointment requests.
On other days, urgent/emergency appointment requests will be triaged by the
on-call doctor.
All appointments must be attended on time and cancelled well in advance if
you are unable to attend.
OPENING HOURS
Monday, Tuesday, Friday 8am – 6pm,
Wednesday, Thursday 7am – 6pm.
The Practice offers a range of appointment times Monday-Friday both
morning and afternoon.
Reception staff are available to deal with any enquiries during above times
either by telephone or face to face contact.
BunnyHill Primary Care Centre – Hylton Lane, Sunderland SR5 4BW
REPEAT PRESCRIPTIONS
Repeat medication can be ordered in the following ways:




Simply tick the relevant items you require on your repeat prescription slip
and place in the "Repeat Prescription Box" situated in reception.
Ring the prescription request line between 3pm – 5pm, and please press
option 2 on the automated service
Post or fax to the Practice. If you leave a stamped addressed envelope
we can post your prescription back to you.
We also offer repeat dispensing. Benefits are collection from pharmacy
saving visit to the surgery. Please ask at Reception for more information.
Please allow 2 working days for collection of your repeat medication.
You can request to pick your prescription up in person or have it faxed to a
chemist, we also offer an electronic prescription service (please ask at reception or
local pharmacy for further details)
If you do find it difficult attending the surgery, most local pharmacies offer a
prescription collection and delivery service.