Practice Leaflet> - Fordingbridge Surgery

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Stroud Green Medical Clinic
Stroud Green Medical Clinic
181 Stroud Green Road
London, N4 3PZ
Telephone: 020 7272 4323
020 7263 5343
Fax:
Website
www.stroudgreenmedicalclinic.co.uk
When the surgery is closed call 0207 388 5800
Welcome to Stroud Green Medical Clinic
The doctors and staff at Stroud Green Medical Practice in London are proud to offer the highest
standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and
offer a wide variety of other medical services including antenatal and postnatal care, minor
surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of
health-related information in the menu on the right hand side.
Flu Clinics
We will be offering flu clinics shortly. These are available on Tuesdays and Thursdays in
October
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Lunch Clinic 13:30 - 14:30
Evening Clinic 17:00 -18:00
Opening Times
Monday
Morning
Afternoon
09:00 - 13:00
14:00 - 18:00
Tuesday
09:00 - 13:00
14:00 - 18:00
Wednesday
09:00 - 12:00
closed
Thursday
09:00 - 13:00
14:00 - 18:00
Friday
09:00 - 13:00
14:00 - 18:00
Weekend
closed
closed
Telephone lines are open 8.45 – 1pm and then 2pm – 6pm except Wednesday when we close at
noon.
When We Are Closed
Our out of hours service number on 0207 388 5800 This service is for emergencies only and you
may be offered telephone advice, asked to attend a consultation or offered a visit by a deputising
doctor depending on the urgency of the case
NHS Direct
In the case of urgent need when the practice is closed you can call NHS Direct
(www.nhsdirect.nhs.uk/) (0845 4647) to speak to a triage nurse. Your needs will be assessed and
advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointments
The appointment number is - 020 7272 4323. Please call between 8.45am – 1pm or 2pm-6pm
(closed from 12pm Wednesday).
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We offer morning and afternoon surgeries and will do our best to offer you the most
convenient time and the earliest available appointment.
If you cannot keep an appointment please telephone us as this frees up the appointment
for someone else, patients who repeatedly miss appointments without cancelling will be
removed from our list.
Preference of practitioner
We will endeavour to arrange your appointment with a doctor/health practitioner of your choice.
However, in the interests of expediency and safe medical care, it may be necessary for your
appointment to be arranged with another doctor/health practitioner. You will have the choice.
Nurse Clinics
The highly skilled Practice Nurse provides chronic disease management, family planning, sexual
health, vaccinations and immunisations, cervical smears and other services. If you are not certain
whether the service you require can be performed by our nurses, please check with the reception
staff.
Please be prepared to give reception staff the details of the reason for your visit as the time taken
for different tasks can vary. Without such information we cannot operate an efficient system and
keep waiting times to a minimum.
Reception
The receptionists will assist you in making emergency and routine appointments and offer help
and assistance at all times. It is a legal requirement that confidentiality of patients’ records is
maintained at the highest level by all staff. Their job can be very demanding – please help them
to help you.
Home Visits
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by
telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a
hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make
one home visit. There are also better facilities for examining and treating patients at the Health
Centre.
Access and Parking
There is no car parking space available.
Disabled access
Whilst we make every effort to provide easy access to all members of the community, due to the
restrictions of our converted premises, we regret there is no wheelchair access to the building.
Patient services are provided on the ground floor and a disabled WC is provided.
Repeat Prescriptions
Please write your name and address on your request for a repeat prescription and either post it to
us or bring it into reception, use the tear off slip whenever possible.
If you provide a stamped addressed envelope we will forward your prescription to you.
Alternatively you may collect it from reception but please allow at least 48 hours. Please allow
extra time for weekends and bank holidays.
In the interests of safety, prescriptions cannot be requested by telephone.
You can also submit your request online via the form on this page.
Sometimes you may be asked to come in and see your GP before a prescription can be issued.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales
prescriptions are free of charge.
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Prescription (per item): £7.40
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 14 items
in 12 months, you may find it cheaper to buy a PPC.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
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Ante Natal Clinic
Smoking Cessation & Weight Control
Cervical Smears
Post Natal checks
Travel Clinic
Family planning
Well Person Clinic
Child Health & Vaccination Clinic
Mental health support
Alcohol Clinic
Asthma Clinic
Diabetes Clinic
Hypertension Clinic
Chronic Disease Management
NHS Health Checks
Child Health & Vaccination Clinics (weekly)
This clinic is for pre-school children who require developmental checks and children’s
vaccinations. This clinic is attended by the Doctor, Practice Nurse. Please telephone for dates
Asthma & Diabetes Clinics (weekly)
These clinics are held on separate days and those patients who are known to have these disorders
are regularly followed up. They are usually staffed by the Practice Nurse.
Travel Clinic (weekly)
This clinic is provided for travellers who require vaccinations and advice. It is attended by the
Practice Nurse. Please allow six weeks, if possible, in order for us to complete the full
requirements. Some procedures and certificates may require a fee to be paid by you.
Test results & Nurse telephone contact
These can be obtained by telephoning the surgery between 12.15am and 12.45pm.
Sexual Health and Emergency Contraceptive
Please contact the Practice Nurse. Confidentiality is guaranteed.
Minor operations
Those patients requiring small operations or injections into joints are treated by prior
appointment. The Doctor will usually arrange these directly with you.
Ante-Natal (weekly)
This clinic is provided for all pregnant women to check the health of mother and baby at regular
intervals during the pregnancy. The Practice Nurse and the Doctor usually attend the clinic.
Smoking cessation and weight control (weekly)
This clinic is provided to assist patients to give up smoking and to achieve a healthier weight.
The clinic is attended by the Practice Nurse.
Cervical smears & Post-Natal checks (weekly)
The cervical smear test is available for women patients to identify pre-cancer signs. Post-Natal
checks are provided for mothers who have recently had a baby, to check on their health and to
provide advice and guidance.
Hypertension (weekly)
This clinic is provided for those patients with high blood pressure who require regular blood
pressure checks and is attended by the Practice Nurse.
Non-NHS/Private Work
Non-NHS/Private Examinations
If you require a private medical examination for employment, insurance, holiday or any other
purpose this can be arranged outside normal surgery hours.
Please telephone the surgery for an appointment.
Attached Staff
Attached Staff
The practice has a number of attached staff that work with our practice. They include:
The District Nurses
These nurses provide nursing care for the housebound. They can be contacted through the
practice reception.
The Midwife
Provides advice and care for the expectant mother during pregnancy and in the early days after
delivery. She will also advise on the care of the newborn at home.
The Health Visitor
Provides care and advice on matters relating to children’s health. She also advises on health in
pregnancy and on care of the elderly. She also sees mothers and babies at home.
Registration
New Patient Registration
If you wish to register, please ask our receptionist for an application form. All new patients
living in the practice area are welcome regardless of age, gender, religion, social class, disability,
health, race, sexual orientation or appearance.
Our policy is that all patients registering with the practice must attend a routine medical health
check. This helps the clinicians to familiarise themselves with your medical history.
Medical treatment is available from the date of registration. Please contact reception for further
information.
Staff Details
Doctors
Dr Anjan Chakraborty
Dr Katie Saffin
Dr Rini Paul
Dr Faraz Hussain
Dr Babar Agha
Nurses
Kathleen O’Reilly
Catherine Larkin
Practice Management
Tracy
Kocabali
Practice Manager The practice manager is responsible for the
organisation and general administration of the practice and she is also
available to discuss any suggestions or comments.
Reception
Marina Skaros
Reception Supervisor/Secretary
Eleni Stravogianis
Chris Demetri
Amy Cox
Community Midwives
Provides advice and care for the expectant mother during pregnancy and in the early
days after delivery. She will also advise on the care of the newborn at home.
Community Nurses
These nurses provide nursing care for the housebound. They can be contacted
through the practice reception.
Health Visitors
Provides care and advice on matters relating to children’s health. She also advises
on health in pregnancy and on care of the elderly. She also sees mothers and babies
at home.
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