Please Take One Warrengate Medical Centre Tel: 01924 371011 – Appointments & Enquiries www.warrengate.org.uk W elcome to this issue of our Practice Newsletter. The newsletter is to provide patients with any news, information or forthcoming events. If you have any suggestions as to what you would like to see in your newsletter please inform a member of staff. Renovations to the surgery As you may have noticed the surgery is under renovation, the main reception area and many of the consultation rooms are being updated. Julie our phlebotomist will now have a new permanent room. We apologise for any inconvenience. Tour de Yorkshire During the 1st-3rd May the Tour de Yorkshire will be in our local area, with stage 1 starting in Bridlington and finishing in Scarborough, stage 2 starting in Selby and finishing in York and stage 3 starting in Wakefield and finishing in Leeds. This will mean much of the city centre will be unavailable to access; you may have to make alternative arrangements during this time. Mobile Phones Polite Reminder - Please can you switch off your mobile phone whilst on the premises and the GPs and nurses will provide you with the same courtesy. Bank Holiday Dates Please make a note of the dates below of our opening times over the Easter and May bank holidays. If you need a doctor in an emergency please telephone NHS 111. Friday 3rd April Closed Good Friday Saturday 4th April Closed Sunday 5th April Closed Monday 6th April Closed Tuesday 7th April Open as normal Monday 4th May Closed May Day Monday 25th May Closed Spring Bank Holiday Easter Monday Evening Nursing Appointments Joanne our Senior Practice Nurse is holding late evening surgery’s running from 5.30pm until 7.30pm on a Monday evening; these appointments are for patients who are unable to attend during the day due to work commitments. Please note that Joanne is unable to perform blood tests during the late evening surgery. We do have blood test clinics held by Julie and Fran early morning and Julie also holds a blood clinic every day at lunchtime. Dr Abbott’s Walk in Gynae Clinic Dr Abbott is running a clinic specifically for cervical smear tests, swabs and other gynaecological problems. This is a walk-in-clinic held once a month on a Thursday afternoon therefore you cannot book an appointment in advance. The clinic is advertised on the call board in the waiting room; alternatively please contact reception for the date of the next clinic. Our senior practice nurse Joanne is now also able to perform smears; if you are due to have a routine recall for a smear or are due for the first time please make an appointment with either the nursing staff or the female GPs. 09/02/2016 2 Issue 19 Changes of Address and Telephone Numbers Please let the receptionist know of any changes to your address as soon as possible. Every patient must call into the surgery in person with a completed change of address form obtainable from reception and bring 2 forms of identity, for a list of acceptable forms of identity please ask at reception. If you are unable to get into surgery eg you are housebound then please telephone reception for further information. Please let us know of any telephone numbers you can be contacted on, e.g. Home, Mobile or Work as this will provide a more efficient service if we need to contact you. If your home telephone number does not accept incoming calls please provide us with an alternative contact number. Patient Participation Group (PPG) If you would like to become a member of the PPG please contact Stacey either by asking at reception or sending an email to stacey.ellis@wakefieldccg.nhs.uk All patients over the age of 18 are welcome to become a member. Spring into summer Clocks go forward by 1 hour on Sunday 29th March 2015. Staff Training Days Please make a note of the dates below when the surgery will close. Wednesday 18th March Wednesday 15th April Wednesday 20th May We will close at 12noon on the day of training and re-open the following day at 8.00am. If you need a Doctor in an emergency please telephone NHS111. Missed Appointments During the months of December, January and February a total of 627 patients failed to attend their appointment this equates to 7750 minutes of wasted time. Please telephone the surgery if you are unable to attend your appointment then the appointment can be used for someone else who needs it. Telephone Consultations If your condition does not require a face to face appointment, we do have the option of a telephone consultation with a GP. If you require this service your name and a contact telephone number is recorded and the GP will call you back after 11.30am 09/02/2016 3 Issue 19 Staff We recently said goodbye to Dr Lau who had been replacing Dr Asghar whilst on maternity leave, we wish him well in his new practice. We are excited that Dr Asghar will be returning from maternity leave during the middle of March. We would like to welcome Catherine to our administration team. You will meet Catherine on our reception desk and prescription desk. Finally we would like to congratulate Luke who now has the position of full time practice administrator. Parking During the past few weeks it has been noticed that cars are being parked in front of the main gates, we ask that this does not happen as it restricts patients will mobility scooters and patients with pushchairs accessing the surgery. Unacceptable Behaviour We value and care for our staff. We would ask that they are treated with courtesy and respect. Any individual not complying with this request will be asked to leave the premises and may be removed from the Practice List. Summer Newsletter The Summer Newsletter will be issued in June 2015. Please let us know if there is any information you would find useful or if you would like to know more about our services. 09/02/2016 4 Issue 19