Healthcare of New Zealand Limited
Role Description
Date of Last Review: August 2012
Title:
Regional Rehabilitation Coordinator
Leadership
Competency Group:
Incumbent:
Business and Service Enabler
LOCATION
Branch and Section:
Realise - Rehabilitation Services
Geographical Location:
Canterbury Region
Manager’s Title:
General Manager Rehabilitation Services
Manager Once Removed Title:
CEO NZ
ROLE PURPOSE
The Regional Rehabilitation Coordinators are responsible for the day to day implementation of
ACC funded services within the defined regions. They may be required to work across all entities
providing the Realise service as well as other contract types. This maximises outcomes for clients,
family and ACC by managing all issues that arise from clients, support workers, local ACC
branches and subcontractors to ensure Healthcare NZ delivers an efficient innovative, person
centred and community focussed service to clients at all times.
DIMENSIONS OF THE POSITION FOR WHICH THE INCUMBENT IS ACCOUNTABLE
Number of direct
reports
Geographical
area of
responsibility
Daily supervision and management of client focused multi discipline teams
which will vary according to the number and complexity of clients in the
region.
Canterbury
Operating Budget
To be defined in Performance Plan
Other
None
POSITION SPECIFICS
In general terms, this position interacts with the following stakeholders (shaded groups):
Internal Staff
Board/
Shareholders
Clients
Competitor
Organisations
External
Companies
Government
Agencies
Funders
Representative
Bodies
IMPORTANT RELATIONSHIPS
Internal
 General Manager Rehabilitation Services
 Area Managers
 Branch Managers
 Coordinators
 Other Regional Rehab Co-ordinators
 Rehabilitation support teams
External
 ACC Local Officials
 DHBs
 ACC contracted rehabilitation providers
 Clients and Family and Whanau
 Subcontractors
 Other regional service providers
 Community based organisations
JOB ACCOUNTABILITIES AND EXPECTATIONS
Improve Client Outcomes
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In partnership with clients and families, design and implement outcomes focussed and client
centred service plans
Provide oversight of high standards of service delivery including identification of appropriate
skill mix and competencies required for each support team
Establish systems to ensure that collaboration with local resources and providers are
maximised
Management and implementation of new maximise independence and return to
independence referrals
Client risks/vulnerabilities are identified and mitigated with appropriate contingency planning
in place
Referral information including ACC support needs assessments and integrated rehabilitation
assessments are comprehensively understood and service delivery is consistent with the
needs identified by clients and ACC
Case conferences are organised and facilitated with ACC, clients and relevant stakeholders
including other ACC contracted rehabilitation providers
Provision of specialist advice and support to service coordinators to assist in the ongoing
maintenance of complex claims or when there is a sudden need for increased support or
assessment
Enhance Service Quality
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Development of clear guidelines and protocols that ensure implementation of high
standards of service delivery in accordance with ACC service schedules
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Monitoring and reviewing of service delivery including exception and quality reporting
Consumer focussed and able to monitoring of outcomes achievement or response to the
support progress towards clients goals
Referrals are managed within the requirements of contract(s)
Regional performance of ACC service delivery and outcomes achievement is maintained
Clients are assessed to determine whether ongoing or extended services are required, in
accordance with the requirements of the contract
Innovation and Service Delivery
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Service delivery is flexible and provides opportunities for innovation in order to most
effectively meet the client’s needs, within the contractual framework
Maximising Efficiencies
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Ensuring that all ACC volumes including from subcontractors are tracked and reported as
required
Contractual and service delivery risks are highlighted to the General Manager Rehabilitation
Services in a timely manner along with implementation of appropriate contingency planning
Ensure that clients service plans are goals orientated and outcomes focussed
Engages family, community services to complement the service offering
Relationship Management
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Establish genuine working relationships with clients and their families. Ensure that there is
collaboration and involvement in all aspects of client service delivery
Develop a close working relationship within local and regional ACC representatives in order
to ensure that Healthcare is the provider of choice for the provision of ACC services
Disputes are effectively and quickly resolved or elevated to the appropriate level within ACC
so that relationships for all stakeholders are maximised
Develop local and regional networks with referral agents, DHBs and PHOs
Take the lead in systematically developing community support mechanisms
Represents Healthcare NZ at regional provider and sector forums and takes the lead in
developing service enhancing initiatives
Support Team Leadership
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Facilitate the recruitment process for the client support team ensuring client and family and
whanau involvement in the selection process, where appropriate
Support Branch Co-ordinators to coach, train and performance manage ACC support
workers in the local area and in particular those working with complex or high needs clients
Liaison within Healthcare NZ to assess training/development needs of support workers and
coordinators that are not covered by minimum contractual requirements. Training
programme development occurs where specialist skills are required.
Provision of collegial support and peer review to other members of the Rehabilitation team
and other parts of Healthcare NZ services as required
Health and Safety
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Become familiar with all policies and procedures as they affect their working environment;
Ensure that safe working procedures are practiced and no one is endangered through their
actions or inactions;
Report all incidents including near misses, and unidentified hazards as required; Actively
participate in the Company’s Health and Safety programmes
COMPETENCIES
Leadership Competency Group
Business and Service Enabler
Coaching - Providing timely guidance and feedback to help others strengthen
specific knowledge/skill areas needed to accomplish a task or solve a problem.
Delegating Responsibility - Allocating decision-making authority and/or task
responsibility to appropriate others to maximize the organisation’s and
individuals’ effectiveness.
Focusing on
the people we
work with
Developing Others - Planning and supporting the development of individuals’
skills and abilities so that they can develop and/or enrich their capability in their
current or future job/role.
Selecting Talent - Evaluating and selecting internal and external talent to
ensure the best match between the individual and the organisation’s
requirements.
Enabling Change - Encouraging others to understand the need for change;
facilitating the implementation and acceptance of change within the workplace.
Executing the
strategy
Taking Action - Setting high goals for personal and team accomplishment;
measuring and monitoring team progress towards goals; tenaciously working to
meet or exceed team goals while deriving satisfaction from that achievement
and continuous improvement.
Building Client Loyalty - Effectively meeting client needs; building productive
client relationships; taking responsibility for client satisfaction and loyalty.
Understanding
the
environment
Clinical
Problem Solving - Identifying problems or opportunities; comparing data from
different sources to draw conclusions; using effective approaches for choosing a
course of action or developing appropriate solutions; taking action that is
consistent with available facts, constraints, and probable consequences.
Care and Support Management - Having the knowledge and skills to secure
relevant client data and identify key issues and relationships in the management
of client care and support; understanding the relationships among assessments,
interventions, and client responses; skilled in documentation of assessments.
Promoting Wellbeing - Supporting, providing information and advising the client
and client’s whānau/family/support network (if appropriate) in understanding their
care plan and their central role within the plan.
QUALIFICATIONS AND EXPERIENCE
Essential
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Registered Health Practitioner / Allied Health
Professional
Clinical reasoning
Critical thinking
Experience in some or all of the following:
- Community health
- Chronic disease Integrated care
- Homecare
- Community nursing management
- Service development experience
Personal credibility and established networks
with health professionals and senior
managers.
Ability to design and lead, with Consultants,
service models based on national and
international best practice.
Ability to develop and lead multidisciplinary
teams.
Understanding of person centred philosophies.
Previous experience in a Community Care
Setting in New Zealand or overseas.
Experience and an in-depth understanding of
the accident insurance, health and disability
sectors in New Zealand.
Previous business development experience.
Desired
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Clinical qualifications.
Experience of relevant sector advisory
groups.