Healthcare of New Zealand Limited
Role Description
Date of Last Review: July 2012
Title:
Branch Coordinator
Incumbent:
Leadership
Competency Group
Business and Service
Enabler
LOCATION:
Branch and Division:
Realise, Rehabilitation Services
Geographical Location:
To be determined based on referral volumes
Manager’s Title:
Regional Rehabilitation Coordinator
Manager Once Removed Title:
General Manager Rehabilitation Services
ROLE PURPOSE:
HCNZ’s rehabilitation philosophy is to ensure that people are empowered to take control of their
rehabilitation and recovery through client centred goal planning that is strengths based and cognisant
of their hopes and aspirations and valued social and community roles.
The Branch Coordinator (Rehabilitation) is responsible for the day to day implementation of ACC
funded services within the defined branches. This maximises outcomes for clients and family and
ACC by managing all issues that arise from clients, support workers, and subcontractors to ensure
Healthcare NZ delivers an efficient innovative, person centred and community focussed service to
clients at all times.
DIMENSIONS OF THE POSITION:
Number of direct reports
Daily coordination of client focused support teams which will vary
according to the number and complexity of clients in the region.
Geographical area of
responsibility
Branch coordination of Rehabilitation services
(insert relevant branch)
Operating Budget
Other (delegation levels)
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POSITION SPECIFICS:
In general terms, this position interacts with the following stakeholders (shaded):
Internal People
Board/
Shareholders
Clients
Competitor
Organisations
External
Companies
Government
Agencies
Funders
Representative
Bodies
IMPORTANT RELATIONSHIPS:
Internal
 Regional Rehabilitation Coordinators
 Branch Manager
 Branch Staff
 Coordinators and Administrators
 Rehabilitation support teams
 HCNZ staff
 Sub contracted partners
External
 ACC Local Officials
 DHBs
 ACC contracted rehabilitation providers
 Clients and Family and Whanau
 Subcontractors
 Other regional service providers
 Community based organisations
PRINCIPAL ROLE ACCOUNTABILITIES AND EXPECTATIONS:
Improve Client Outcomes
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In partnership within clients, families, Co-ordinators are responsible for the implementation of
outcomes focussed and client centred service plans
Provide oversight of high standards of service delivery including identification of appropriate
skill mix and competences required for each support team
Establish systems to ensure that collaboration with local resources and providers is maximised
Management and implementation of new return to independence referrals and ongoing
maintenance of maximize independence clients
Client risks/vulnerabilities are identified and mitigated with appropriate contingency planning in
place
Referral information including ACC support needs assessments and integrated rehabilitation
assessments are comprehensively understood and service delivery is consistent with the
needs identified by clients and ACC
Case conferences are organised and facilitated with ACC, clients and relevant stakeholders
including other ACC contracted rehabilitation providers where required
Acts as an expert clinical resource using advanced assessment and reasoning skills to plan
and oversee care within the multidisciplinary team.
Participates in discharge planning and multidisciplinary review to coordinate clinical
requirements, including client assignment, skill mix and competencies for the respite team to
adequately meet the needs of client and family or whanau.
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Enhance Service Quality
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Compliance with guidelines and protocols that ensure implementation of high standards of
service delivery in accordance with ACC service schedules
Service delivery is flexible and provides opportunities for innovation in order to most effectively
meet the client’s needs, within the contractual framework
Monitoring and reviewing of service delivery including exception and quality reporting
Outcomes focussed and monitors goal achievement and progress towards goal achievement
Referrals are managed within the requirements of contract(s)
Clients are assessed to determine whether ongoing or extended services are required, in
accordance with the requirements of the contract
Provides case review, evaluation and monitoring of contracted services
Contributes to the development and review of policies and procedures
Is actively involved in formal quality assurance activities.
Participate in case conferences, trans-disciplinary and pear review activities
Develops an evidence-base and research culture within the service.
Maintain and develops own level of clinical competence and professional development.
Maximising Efficiencies
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Ensuring that all ACC volumes including from subcontractors are tracked and reported as
required
Contractual and service delivery risks are highlighted to the General Manager Rehabilitation
Services in a timely manner along with implementation of appropriate contingency planning
Ensure that clients service plans are goals orientated and outcomes focused
Engages family, community services to complement the service offering
Relationship Management
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Establish genuine working relationships with clients and their families. Ensure that there is
collaboration and involvement in all aspects of client service delivery
Develop a close working relationship within local and regional ACC representatives in order to
ensure that Healthcare is the provider of choice for the provision of ACC services
Disputes are effectively and quickly resolved or elevated to the appropriate level within HCNZ
so that relationships for all stakeholders are maximized
Develop local and regional networks with referral agents, DHBs and PHOs.
Take the lead in systematically developing community support mechanisms
Develop strong relationships with health professionals and other providers across primary and
secondary care, specifically the ACC assessment and coordination service and HCNZ’s
subcontract partners
Support Team Leadership
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Oversight and management of the recruitment and HR processes that result in appropriately
trained and skilled support teams meeting the needs of clients.
Facilitate the recruitment process for the client support team ensuring client and family and
whanau involvement in the selection process, where appropriate.
With the RRC, coordinate coaching and training of ACC support workers in the local area; in
particular those working with complex or high needs clients
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Liaise within Healthcare NZ to assess training/development needs of support workers and
coordinators that are not covered by minimum contractual requirements. Training programme
development occurs where specialist skills are required.
Provide collegial support and peer review to other members of the Rehabilitation team and
other parts of Healthcare NZ services as required.
Support workers are encouraged to participate in learning and development courses so that
the qualification requirements of the service schedule are met.
Ensures HCNZ’s policies and procedures are adhered and appropriate oversight is given to
support workers.
With the RRC, identify individual learning needs and assist staff to develop competencies
through the provision of training, assistance and oversight to ensure best practice in the direct
management of clients.
Evaluate and recommend changes to improve quality and effectiveness of care and
interventions provided by all staff ensuring safety issues are addressed appropriately.
Participate in staff recruitment and performance appraisal processes.
Promote good public relations through positive relations/interactions with clients, families, the
public and all inter-disciplinary team personnel.
Continuous Improvement
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Maintenance of professional competencies and participation in PDRP and collegial learning
Ongoing learning to ensure work standards are based on current national and international
best practice
Compliance with HPCA Act and annual practicing requirements / activities.
Health and Safety
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Become familiar with all policies and procedures as they affect their working environment;
Ensure that safe working procedures are practiced and no one is endangered through their
actions or inactions;
Report all incidents including near misses, and unidentified hazards as required;
Actively participate in the Company’s Health and Safety programmes.
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COMPETENCIES:
Leadership Competency Group
Business and Service Enabler
Coaching - Providing timely guidance and feedback to help others
strengthen specific knowledge/skill areas needed to accomplish a task or
solve a problem.
Focusing on the
people we work
with
Delegating Responsibility - Allocating decision-making authority and/or
task responsibility to appropriate others to maximize the organisation’s and
individuals’ effectiveness.
Developing Others - Planning and supporting the development of
individuals’ skills and abilities so that they can develop and/or enrich their
capability in their current or future job/role.
Selecting Talent - Evaluating and selecting internal and external talent to
ensure the best match between the individual and the organisation’s
requirements.
Enabling Change - Encouraging others to understand the need for change;
facilitating the implementation and acceptance of change within the
workplace.
Executing the
strategy
Taking Action - Setting high goals for personal and team accomplishment;
measuring and monitoring team progress towards goals; tenaciously working
to meet or exceed team goals while deriving satisfaction from that
achievement and continuous improvement.
Building Client Loyalty - Effectively meeting client needs; building
productive client relationships; taking responsibility for client satisfaction and
loyalty.
Understanding
the environment
Clinical
Problem Solving - Identifying problems or opportunities; comparing data
from different sources to draw conclusions; using effective approaches for
choosing a course of action or developing appropriate solutions; taking action
that is consistent with available facts, constraints, and probable
consequences.
Care and Support Management - Having the knowledge and skills to secure
relevant client data and identify key issues and relationships in the
management of client care and support; understanding the relationships
among assessments, interventions, and client responses; skilled in
documentation of assessments.
Promoting Wellbeing - Supporting, providing information and advising the
client and client’s whānau/family/support network (if appropriate) in
understanding their care plan and their central role within the plan.
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PERSON SPECIFICATION:
Essential
Desired
 Registered Health Practitioner / Allied Health  Clinical qualifications
Professional
 Experience of relevant sector advisory
 Clinical reasoning and critical thinking
groups.
 Understanding of person centred
philosophies
 Experience in some or all of the following:
- Goal setting
- Community health
- Homecare
- Community nursing management
- Service development experience
 Personal credibility and established networks
with health professionals and senior
managers
 Ability to develop and supervise teams
 Experience and an in-depth understanding of
the accident insurance, health and disability
sectors in New Zealand.
 Previous business development experience
 Ability to take a leadership role and build
excellent relationships
 Ability to coordinate care as one part of a
continuum of services
 Knowledge of principles underpinning
continuous quality improvement
 Excellent oral and written skills with effective
time management
 A commitment to the principles of the Treaty
of Waitangi
 Holds a current drivers licence
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