Module M1  Basic Problem Solving Tools - Training Facilitator Flow
Learning Objective: application of relevant BPST in day to day activities to foster ‘can do’ attitude.
Topic
Materials
Time
Description
1. Introduction
Slides No. 2 & 3
5
Introduce everyone to each other. Introduce training. Why are we here?
2. Exercise 1 – what are
problem solving tools
Flipcharts & pens
10
Divide the group into 2 and get them to write down on a flipchart, what
problem solving tools they have come across before.
3. Review
Flipcharts
Slide No. 4
6
2 groups feedback all the problem solving tools that they have heard of.
Summarise by suggesting they had used brainstorming to answer this
question (or problem) and that today’s training will just focus on :
Brainstorming, Cause & Effect Diagrams and Pareto Analysis.
4. Brainstorming
Slides No.5 to 8
10
Brainstorming-what is it? How do it? Structured and unstructured. Talk
through and obtain feedback from group on their past experiences.
15
Break into 2 groups. Get one group to do an unstructured brainstorm on
“Why did Arsenal not win the Premier League?” and another group to do a
structured brainstorm around “Why do the police get poor fuel consumption
from their cars?”
10
Each group presents back ideas from the brainstorm
5
What to be aware of when brainstorming.
5. Exercise 2 Brainstorm
6. Obstacles
M E Pitman
Flipchart, pens
Slide 9
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2/12/2016
Module M1  Basic Problem Solving Tools - Training Facilitator Flow
Learning Objective: application of relevant BPST in day to day activities to foster ‘can do’ attitude.
Topic
Materials
Time
Description
What is it? What does it do? Why use it? -obtain feedback from group on
their past experiences
7. Cause & Effect
Slides No. 10 & 11
10
8. Exercise 3 - Categories
Flipchart
Slid No. 12 & 13
10
9. Exercise 4 – constructing a
Fishbone Diagram
Flip chart, pens, slide
No. 14 to 16
10
10. Pareto
Slide No. 17 to 19
5
Pareto – what is it?
Get each group to come up with the categories they could summarise the
brainstorm into. Write out all the outputs from the brainstorm and put into 4
lists. Present the 4 categories back to the group.
2 groups- Each group constructs the fishbone showing the riblets and
interdependencies and presents back to the group pointing out key
dependencies.
11. Pareto cont.
Slide No. 20 & 21
15
What does it do? 80:20 rule look at biggest issues, look for root cause – e.g.
80% of downtime caused by 20% of problems which best to impact upon.
Data collection from check sheets /sic. Discuss real life examples.
12. Review
Slide No. 22
5
Problem solving cycle; introduce and explain the links.
M E Pitman
Page 2 of 2
2/12/2016