rev. 2008
International Tutor Program Certification
Re-certification Application Packet
Compliance with federal copyright law is expected of all CRLA ITPC programs. It is our legal and ethical
responsibility to give authorship credit for all materials we use in the classroom and for tutor and mentor
training. Additionally, it is our legal and ethical responsibility to purchase (or have students purchase)
copyrighted materials. Programs found to be in violation of copyright law will lose their certification.
Re-Certification Application Cover Sheet
1. CONTACT PERSON: Loleta Collins
PROGRAM NAME: The Learning Center
INSTITUTION: Edison Community College
ADDRESS: 1973 Edison Dr.
ADDRESS:
CITY, STATE ZIP: Piqua, OH 45344
PHONE: 937-778-7956
FAX: 937-778-7958
EMAIL: lcollins@edisonohio.edu
CRLA member: Yes __No
Type of Institution: 2 year __4 year
2. RE-CERTIFICATION LEVEL(S) REQUESTED
_ REGULAR LEVEL 1
_ _ ADVANCED LEVEL 2 _ _ MASTER LEVEL 3
3. APPLICATION FEE: (Effective July 1, 2005)
Any 1 Level = $150; Level 1 & 2 or Level 2 & 3 = $250; All 3 Levels = $350
Make a copy of this page, attach a check payable to--CRLA/Tutor Program Certification-and mail to:
ITPC Certification
c/o Rick Sheets
12422 West Aurora Dr.
Sun City West, AZ 85375-1924
The federal I.D. # is 95-3177158. We cannot accept Purchase Orders
List of Documents:
Please list the titles of the documentation files you are attaching to your application to verify that you meet
certification requirements: (usual documentation could include syllabus, program description, time logs,
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brochures, tutor training guides, web pages, handouts.) Be aware of copyright concerns in the
documentation you provide.
Note: This is usually the last step in the process.
Name
Training Agenda August
2009
Training Agenda January
2010
Tutor Assignments
Page
13
Description
Agenda for Fall 2009 Training Session
Support for
A, B & C
14
Agenda for Spring 2010 Training Session
A, B & C
15
A, B & C
Required Course Work for
Blackboard
Required Quizzes
15-16
Tutor Overview Presentation
Edison Comm. College Tutor
Manual
Mission Statement
Code of Ethics
Tutor Response Guidelines
18
18-32
Certification Assignments based on the CRLA
Handbook
Eleven assignments tutors must complete with a grade
of 80% or better before they can become certified.
Four quizzes all tutors must complete and score 80% or
better on.
A presentation for the Tutor Orientation
Operations Manual for the tutors
C
C
C
Principles of Writing
Assignments
Student Safety manual
35-45
The mission statement for The Learning Center
The code of Ethics for all tutors
The Guiding Principles and Standards of Practice for all
tutors in The Learning Center
Packet of writing-specific tutoring details
C
Helpful Hints Packet
47
Tutor-Tutee Evaluation Form
53
Job Log Sheet
Tutor Time Tracking
Spreadsheet
Job Description
Tutor Recommendation
Form
Work-Study Evaluation
54
55
Safety manual for all Edison Community College
Employees
A collection of explanations and suggestions for working
with a variety of learners
Form by which students evaluate their experience in
The Learning Center
Form wherein tutors can track their jobs during a shift
Spreadsheet pages showing the tracking of tutors’
progression toward CRLA certification
Peer Tutors’ Job Description
Faculty’s recommendation of potential tutor
F
Supervisor Evaluation
59
Director Evaluation
Self-Evaluation
60
61
Director’s evaluation of a tutor’s performance in The
Learning Center
Tutors’ evaluation of their supervisor in The Learning
Center
Tutors’ evaluation of the director of The Learning Center
Tutors’ evaluation of their own performance of in The
Learning Center
16-17
33
33
34
46
56
57
58
The CRLA Tutor Training Handbook, 2003 revised edition (not included)
B&C
B
C
C
C
C
D&F
D
D
E
E
F
F
F
A, B, & C
OVERVIEW OF THE TUTOR PROGRAM TO BE CERTIFIED
Please provide a two-page overview summarizing how your tutor training program fulfills the requirements
of the level or levels of certification you are seeking. The purpose of this overview is to provide the
Reviewers with the background information necessary to understand your program. This overview should
include:
1) Program history
2) Program objectives
3) Reporting lines
4) Sources of funding
5) Services and students served
6) Program location and facility
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2
7) Training guidelines (administration; selection, hours, tracking, evaluation, etc.)
8) How you generally conduct your training. (group size, meeting frequency/length, type of presentation)
PROGRAM OVERVIEW
A Brief History of The Learning Center at Edison Community College
The Learning Center at Edison Community College was in the midst of its five-year certification when I
took charge as director. I received all of the files and forms related to CRLA certification from the prior
director, in hard-copy format. I have spent a fair amount of my eighteen months collecting information from
the tutors and turning everything I could into digital formats. What follows is a brief review produced by my
predecessor and an update for each of the eight points desired for this overview.
The Learning Center at Edison Community College was started in 1980 as a way to assist at-risk and
disabled students. Originally, it was located in a library office and only served students in developmental
programs. Within five years, an independent tutoring center developed out of the small one-person operation.
In 1990, a double-wide room was given to The Learning Center to operate in. This new location allowed
students to work with tutors or to simply work independently. Computers were added to the college in the 90s
and The Learning Center became the focus of additional assistance for those needing help in this transition. As
of 2006, The Learning Center was still in the back of many students’ minds at best, and viewed as a place where
developmentally disabled people went, at worst. This began changing in 2007 when a new wing was added to
Edison Community College.
Added as a way to house the growing nursing program, the Emerson Center and its wing were
completed in late spring 2007. This new wing also houses Edison’s Library, Internet Café, and The Learning
Center. In the new location, The Learning Center saw a modest growth of 10% in usage for the 2007-8 year.
At the end of spring term, I was brought on as the new director as the former director retired. As mentioned
before, I found a well-operating system but one which was antiquated in its use of technology. My first priority
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was to update the behind-the-scenes aspect of The Learning Center to better capture usage and improve
efficiency.
The first stage of updating was to improve the tracking system for the center. This was done by
implementing an Access database personalized to meet the needs of our staff and our students. As The Learning
Center operates on a walk-in basis, elaborate tutor tracking soft-ware is not need. By using Access, we now
include not only the ability to know which specific course the student was working on (in the past courses were
grouped, such as the lower ½ of the developmental math classes), but we are also able to indicate specifically
what tutor the student worked with at any given time. This system is very simple to use and is taught to every
tutor as all tutors have the responsibility of checking in students.
The tutors have become more numerous as the demand for services continues to grow. With 16 faculty
members serving as professional tutors and funded by the Car D. Perkins Grant, and 18 students serving as peer
tutors, The Learning Center is at its largest staff size ever. Tutoring is available for all developmental classes,
the majority of 100-level classes, and many 200-level classes. We even find ourselves tutoring students from
our partner universities. We offer tutoring sixty hours a week at the main campus and have begun keeping set
hours at our smaller Darke County Campus. Additionally, Edison has joined with the Ohio Distance Learning
Consortium to form an on-line tutoring service which will operate 98 hours a week.
For a college of just under 3000 students, The Learning Center’s usage is becoming more of a norm than
a negative. In 2008, Edison had a 4.5% decrease in students but a 6% increase in use of The Learning Center.
So far in 2009, Edison has had an increase of 11% in enrollment, and The Learning Center has seen a 25.5%
increase of use.
Program Objectives
It is the mission of The Learning Center at Edison Community College to challenge and support students
to be independent learners and successful community members.
The Learning Center’s purpose is to identify and assist the student’s specific learning style in order to
help the student understand his or her course work more effectively. This is achieved by providing the
best service possible supporting both students and faculty in the areas of student tutoring, technology
help, and instructional aid.
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4
Reporting Lines
The Learning Center at Edison Community College operates as part of the Edison Learning Services.
The director of The Learning Center is Loleta Collins. The director reports to Mr. David Gansz,
Associate Vice-President for Academic Information and Technology. Mr. Gansz reports to the
President of Edison Community College.
Sources of Funding
The Learning Center at Edison Community College is funded by the college budget which covers the
cost of all operations except for Federal Work Study tutors and Professional tutors. Federal Work Study
tutors are funded by the Federal Student Worker program. Professional tutors are funded by the Carl D.
Perkins Grant.
Services and Students Served
All students enrolled at Edison are eligible to receive learning assistance services. Students enrolled in
developmental courses, first generation college students, students with learning disabilities and students
reentering school after a long absence may be eligible for additional services. All learning assistance
services including tutoring and the use of the learning lab are free to Edison students.
The Learning Center is a place for group work, research, and online homework. Students can work on
assignments and obtain input and assistance from a variety of both student and faculty tutors. The
Learning Center has the ability to aid students with all aspects of their Edison College experience.
There are regularly scheduled hours for Math, Writing, and Computer tutoring. Additionally, tutors are
available for more specific classes such as Statistics, Chemistry, Biology and Nursing. In the event that
a tutor is not scheduled for a needed class The Learning Center works with the student to help find the
assistance needed.
Program Location and Facility
The Learning Center at Edison Community College is located in room 560 adjacent to the Library. In
this open space we have 23 PC stations and seven large group tables. The PCs contain most every
program used in Edison classes, including but not limited to, Office 2007 Suite, Visio, ALICE,
AutoCAD. Additional hardware such as Stop-Start dictation machines, USB floppy drives, headphones,
etc., are all on hand for student and staff use. Additionally, all areas are handicap accessible.
Training Guidelines
Training the tutors follows a format provided by the prior Learning Center director combined with brainbased learning techniques developed from a collection of tutor training materials. The primary source of
training material is the CRLA Tutor Handbook, and the presentations of the CRLA annual meetings.
Training is administrated by the director of The Learning Center and is tracked by way of Excel
documentation as well as an on-line Blackboard course site.
The total training required of all peer tutors is as follows:
 10 hours of pre-term training (supplied by way of tutor training & orientation days; five hours before
spring term and five hours before fall term)
 4 weeks of on-the-job training
 Semester-long Blackboard course assignments and quizzes
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5
Evaluation is comprised of
 Completion of all ten on-line course assignments with a score of 80% or better.
 Completion of all on-line quizzes with a score of 80% or better.
 Completion of all on-line evaluations
 Informal, mid-term evaluations with the Director
 Formal end-of-term evaluations with the Director (copies of which are kept by both parties)
Training How-To
Training is begun by an informal tour of the area after hiring. This is followed by a formal four to five hour
training session that is held the week before the Fall and Spring terms start (all tutors are expected to come to
all training sessions). Once the term begins, tutors job-shadow until they are deemed ready to go-it-alone by
the certified or professional tutor’s standards. Training continues with reading of the CRLA Tutor Training
Manual, on-line assignments, on-line quizzes, and on-the-job reviews and updates.
The formal pre-term Tutor Orientation/Training Sessions run with approximately 20 tutors in attendance.
The tutors are both peer and professional as well as both new and experienced. The training sessions include
a presentation from the director of The Learning Center as well as individual and group training work. Role
playing and team building exercises are usually incorporated in this training. The training session ends with
a hands-on review of materials available for tutor use in The Learning Center.
LEVEL 1: TOPICS, MATERIALS, AND DOCUMENTATION SUMMARY CHART
(Applicable ONLY for Level 1) (To add rows to table, tab last field)
Topic
When
Covered
Amount
of time
Definition of
tutoring &
tutor
responsibilities
Interview, Tutor
Training
Session,
Tutor Manual,
On-line course
work
2.0 hours
Discussion, viewing
PowerPoint
presentation, reading
text, reading manual
How to begin
& end a
session
Tutoring
Guidelines
Tutor Training
Session,
Tutor Manual
Interview, Tutor
Training
Session,
Tutor Manual,
On-line course
work,
On-the job
training
Interview, Tutor
Training
Session,
On-line course
work,
On-the job
training
Tutor Training
.5 hours
Reading, role playing
1.5 hours
Discussion, viewing
PowerPoint
presentation, reading
text, reading manual
1.0 hours
Training Lecture,
reading manual, Code
of Ethics posted
PowerPoint Presentation
Agenda for Tutor Training Session
Edison Tutor Training Manual
Quiz over Tutor Training Manual
Quiz over Academic Honesty
.5 hours
Discussion, viewing
PowerPoint Presentation
Ethics &
Philosophy of
Program
Tutoring Do’s
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6
Methods
Materials Used/ Documentation
PowerPoint Presentation
Agenda for Tutor Training Session
CRLA Tutor Handbook: “Tutoring:
An Integral…” pages 1-8
Assignment on CRLA reading
Edison Tutor Training Manual
Quiz over Tutor Training Manual
Agenda for Tutor Training Session
Edison Tutor Training Manual
Quiz over Tutor Training Manual
PowerPoint Presentation
Agenda for Tutor Training Session
CRLA Tutor handbook: pages 159180
Two assignments on CRLA reading
Edison Tutor Training Manual
Quiz over Tutor Training Manual
and Don’ts
Communicatio
n Skills
Root Skills of
Learning
Certification;
Tutor Projects
Math Tutor
Training
English Tutor
Training
Nursing Tutor
Training
Disability
Tutor Training
Topic
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7
Session,
Tutor Manual,
On-line course
work,
On-the job
training
Interview, Tutor
Training
Session,
Tutor Manual,
On-the job
training
Tutor Training
Session,
Tutor Manual,
On-line course
work,
On-the job
training
Introduced in
Tutor Training
Session;
Completed after
25 hours of
tutoring
Interview, Tutor
Training
Session,
Tutor Manual,
On-line course
work
Interview, Tutor
Training
Session,
Tutor Manual,
On-line course
work
Interview, Tutor
Training
Session,
Tutor Manual,
On-line course
work
Interview, Tutor
Training
Session,
Tutor Manual,
On-line course
work
PowerPoint
presentation, reading
manual
Agenda for Tutor Training Session
Edison Tutor Training Manual
Quiz over Tutor Training Manual
2.0 hours
Discussion,
presentation, reading
text, reading manual;
On-line personality
profiles
PowerPoint Presentation
Agenda for Tutor Training Session
CRLA Tutor Handbook pages 26-37
Assignment on CRLA reading
Edison Tutor Training Manual
Quiz over Tutor Training Manual
1.5 hours
Discussion, viewing
PowerPoint
presentation, reading
text, reading manual,
On-line learning skills
surveys.
PowerPoint Presentation
Agenda for Tutor Training Session
CRLA Tutor Handbook
Assignment on CRLA reading
2 to 3
hours
Meeting CRLA
standards; completion
of project
PowerPoint Presentation
Copy of CRLA certification
requirements
Examples of student projects
1.5 hours
Discussion, viewing
PowerPoint
presentation, reading
text, reading manual
CRLA Tutor Handbook pages 151-3
Assignment on CRLA reading
1.5 hours
Discussion, viewing
PowerPoint
presentation, reading
text, reading manual
Writing Tutor Guidelines, CRLA
Tutor Handbook pages 65-75
Assignment
0.5 hours
Discussion, viewing
PowerPoint
presentation, reading
text, reading manual,
review of Dosage Calc
approaches
Discussion, viewing
PowerPoint
presentation, reading
text, reading manual
Dosage Calculations Exercises,
CRLA Tutor Handbook pages 118122 and 61-64 Assignments
1.5 hours
Helpful Hints Package, Writing Tutor
Guidelines
LEVEL 2: TOPICS, MATERIALS, AND DOCUMENTATION SUMMARY CHART
(Applicable ONLY for Level 2) (To add rows to table, tab last field)
When
Amount
Methods
Materials Used/ Documentation
Covered
of time
Topic
LEVEL 3: TOPICS, MATERIALS, AND DOCUMENTATION SUMMARY CHART
(Applicable ONLY for Level 3) (To add rows to table, tab last field)
When
Amount
Methods
Materials Used/ Documentation
Covered
of time
VERIFICATION OF TUTOR TRAINING PROGRAM
Please complete a "Verification of Tutor Program(s)" for each program you want to be certified. For example, if
you wish to have a “Mathematics Center Program” certified at Levels 1 & 2, please complete the verification for
Levels 1 & 2. If you also have a “Writing Center Program” with a different training program that you wish to
have certified at Level 1, you must submit a totally separate application, with its own separate fee, and
complete its own separate verification form.
Please refer "CRLA'S REQUIREMENTS FOR CERTIFICATION OF TUTOR PROGRAMS" for a complete list
of all LEVEL 1, 2, and 3 requirements for a program to be certified.
The "necessary documentation" required for each criteria consists of patterns of evidence of the what, how,
and when of the training program. It should include enough samples and documentation to enable CRLA
Reviewers to verify the excellence of your program(s). Examples of documentation include:
1) course syllabi, workshop overview, or program description
2) titles and ISBN numbers of copyrighted books, videos, DVDs, surveys, and other training materials
used
3) URLs of web pages or websites
4) flyers/posters/memo samples
5) worksheet samples
6) handout samples
The better the documentation you provide, the easier it will be for the reviewers to certify your program(s);
however, brevity is appreciated so condensed but complete documentation is requested. Any complete files
you feel should be attached, should be listed in the section above called List of Documents.
A. AMOUNT/DURATION OF TUTOR TRAINING
1) List the number of hours involved in your tutor training, 2) whether you have met or exceeded the
minimum, and 3) the Documentation you have attached as a file to confirm your compliance (an
example might be: Tutor Training Syllabus, pages 2-4). List only for the levels for which you are
applying:
Number of Hours for Level 1: _10_ (10 hours total are the minimum required)
The requirements of Level 1 are: Met __ or Exceeded ___
Documentation:





Page
Tutor Training Agenda for August 2009
Tutor Training Agenda for January 2010
Tutor Assignments
Required Course Work for Blackboard
Required Quizzes
8
Number of Hours for Level 2: ___ (10 hours total are the minimum required)
The requirements of Level 1 are: Met __ or Exceeded ___
Documentation:
Number of Hours for Level 3: ___ (10 hours total are the minimum required)
The requirements of Level 1 are: Met __ or Exceeded ___
Documentation:
B. MODES OF TUTOR TRAINING
1) List the training modes involved in your tutor training, 2) whether you have met or exceeded the
minimum, and 3) the Documentation you have attached as a file to confirm your compliance (an
example might be your Tutor Training Syllabus, pages 4-6). List only for the levels for which you are
applying:
Level 1:
(classroom/workshop plus any two others are the minimum required)
The requirements of Level 1 are: Met __ or Exceeded ___
Documentation:
A.
B.
C.
D.
E.
F.
Semester workshops (four to five hours live per term)
On-line course material
On-the-job training/job-shadowing
Tutor Assignments
Required Course Work for Blackboard
Required Quizzes
Level 2: (classroom/workshop plus any two others are the minimum required)
The requirements of Level 2 are: Met __ or Exceeded ___
Documentation:
Level 3: (classroom/workshop plus any two others are the minimum required)
The requirements of Level 1 are: Met __ or Exceeded ___
Documentation:
C. AREAS/TOPICS TO BE COVERED IN TUTOR TRAINING
List which topics you cover in your tutor training, whether you have met or exceeded the minimum, and
the Documentation you have attached as a file to confirm your compliance (an example might be your
Tutor Training Syllabus, pages 7-8) List only for the levels for which you are applying:
List which topics you cover in your training for Level 1:
1. Definition of tutoring and tutor responsibilities
2. Basic tutoring guidelines / Tutoring do's / Tutoring don'ts
3. Adult learners / Learning theory / Learning styles – Brain-based learning
4. Communication skills
5. Active listening and paraphrasing
6. Referral skills (Networking; Locations of needed materials)
7. Study skills
8. Critical thinking skills
9. Compliance with the ethics and philosophy of the tutor program/Plagiarism
10. Modeling problem solving
11. Working with Disabilities
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9
12. Other: Team-building; Peer Assisted Study Groups, College Safety
The requirements of Level 1 are: Met __ or Exceeded  (at least 8 specific topics of the list of 15 are required)
Documentation:
1. Training Session Agenda (2)
2. Tutor Overview Presentation
3. Edison Community College Tutor Manual
4. Tutor Certification Handbook Assignments List
5. Required Coursework for Blackboard class
6. Mission Statement
7. Code of Ethics
8. Tutor Response Guidelines
9. Principles of Writing Assignments
10. Student Safety manual
11. Helpful Hints packet
12. The CRLA Tutor Training Handbook, 2003 revised edition (copy not included)
List which topics you cover in your training for Level 2:
The requirements of Level 2 are: Met ___ or Exceeded ___
(a review of Level 1 and 4 additional topics )
Documentation:
List which topics you cover in your training for Level 3:
The requirements of Level 3 are: Met ___ or Exceeded ___
(a review of Levels 1 and 2, and four additional topics )
Documentation:
D. REQUIRED TUTORING EXPERIENCE
1) Describe how you keep track of your tutors’ actual tutoring experience, 2) whether you have met or
exceeded the minimum, and 3) the Documentation you have attached as a file to confirm your
compliance (an example might be your Tutor Time logs) List only for the levels for which you are
applying:
Tutors & tutees fill out an evaluation form which also indicates the amount of time spent. In the event
that the tutor is working with a student for a very short period of time, the tutor may log their time on a
job log sheet. The evaluation form and the job log sheets are collected by me and entered into an Excel
spreadsheet which also tracks the tutors’ amount of training and progress toward achieving their CRLA
certification.
Level 1:
(25 hours of tutoring experience is the minimum) Level 1: Met __ or Exceeded 
Documentation:
1. A copy of the tutor-tutee evaluation form
2. A copy of the job log sheet
3. A copy of the CRLA tracking spreadsheet
Level 2:
(a total of 50 hours of tutoring experience is the minimum) Level 2: Met ___ or Exceeded ___
Documentation:
Level 3:
(a total of 75 hours of tutoring experience is the minimum) Level 3: Met ___ or Exceeded ___
Documentation:
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10
E. TUTOR SELECTION CRITERIA
Describe how your tutors are selected (must meet at least two of the criteria). List only for the levels for
which you are applying:
Level 1:
1. Written approval of a content/skill instructor (usually pursued by e-mail)
2. Interview with potential tutor
3. Cumulative GPA of 3.0 (B) in all classes AND GPA of 3.5 (B+) or better in content/skill
area.
Level 1: Met __ or Exceeded 
Documentation:
1. A copy of the job description for Peer tutors
2. A copy of the tutor recommendation form available for faculty use
Level 2: ___ Met at Level 1 or ___ Listed Below
Documentation (not needed if met in Level 1) :
Level 2: Met __ or Exceeded ___
Level 3: ___ Met at Level 1, ___ Met at Level 2, or ___ Listed Below
Documentation (not needed if met in Level 1 or Level 2) :
Level 3: Met __ or Exceeded ___
F. TUTOR EVALUTION CRITERIA
How are your tutors evaluated? Check all that apply. List only for the levels for which you are applying:
Level 1:
an evaluation is in place
it occurs on a regular basis
results are made known to tutors
Other __tutors also conduct self evaluations as part of their on-line class__
Level 1: Met __ or Exceeded 
Documentation:
Copies of the all types of evaluations (self, peer, supervisor, etc.) are included.
Level 2: ___ Met at Level 1 or
___an evaluation is in place
___it occurs on a regular basis ___results are made known to tutors
___ Other ________________________________________
Level 2: Met __ or Exceeded ___
Documentation (not needed if met in Level 1) :
Level 3: ___ Met at Level 1 or
___an evaluation is in place
___it occurs on a regular basis ___results are made known to tutors
___ Other ________________________________________
Level 3: Met __ or Exceeded ___
Documentation (not needed if met in Level 1 or Level 2) :
By submitting this application, you as program contact/liaison with CRLA’s International Tutor Certification
Program agree to continue to follow the guidelines you have submitted in this application.
Once your program is re-certified, CRLA will provide you with a certificate certifying your program for up to five
years and will provide you with a CRLA ITPC certificate template you may use and adapt to include your
institution’s information/logos/signatures/colors.
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11
Six months before the end of your renewal period, you will be expected to apply for re-certification. Each
re-certification granted for this program will be for up to five years. Re-certification is patterned after the initial
certification application requirements and documentation, so be sure to archive your initial documents to use
as a reference to update with current program information for your re-certifications.
Documentation following this page
Name
Training Agenda August
2009
Training Agenda January
2010
Tutor Assignments
Page
13
Description
Agenda for Fall 2009 Training Session
Support for
A, B & C
14
Agenda for Spring 2010 Training Session
A, B & C
15
A, B & C
Required Course Work for
Blackboard
Required Quizzes
15-16
Tutor Overview Presentation
Edison Comm. College Tutor
Manual
Mission Statement
Code of Ethics
Tutor Response Guidelines
18
18-32
Certification Assignments based on the CRLA
Handbook
Eleven assignments tutors must complete with a grade
of 80% or better before they can become certified.
Four quizzes all tutors must complete and score 80% or
better on.
A presentation for the Tutor Orientation
Operations Manual for the tutors
C
C
C
Principles of Writing
Assignments
Student Safety manual
35-45
The mission statement for The Learning Center
The code of Ethics for all tutors
The Guiding Principles and Standards of Practice for all
tutors in The Learning Center
Packet of writing-specific tutoring details
C
Helpful Hints Packet
47
Tutor-Tutee Evaluation Form
53
Job Log Sheet
Tutor Time Tracking
Spreadsheet
Job Description
Tutor Recommendation
Form
Work-Study Evaluation
54
55
Safety manual for all Edison Community College
Employees
A collection of explanations and suggestions for working
with a variety of learners
Form by which students evaluate their experience in
The Learning Center
Form wherein tutors can track their jobs during a shift
Spreadsheet pages showing the tracking of tutors’
progression toward CRLA certification
Peer Tutors’ Job Description
Faculty’s recommendation of potential tutor
F
Supervisor Evaluation
59
Director Evaluation
Self-Evaluation
60
61
Director’s evaluation of a tutor’s performance in The
Learning Center
Tutors’ evaluation of their supervisor in The Learning
Center
Tutors’ evaluation of the director of The Learning Center
Tutors’ evaluation of their own performance of in The
Learning Center
Page
12
16-17
33
33
34
46
56
57
58
B&C
B
C
C
C
C
D&F
D
D
E
E
F
F
F
The Learning Center at Edison Community College
Tutor Training Day
August 07, 2009
Agenda:
10:30 am to 11:00 am
11:00 am to 11:30 am
11:30 pm to 2:00 pm
2:00 pm to 3:30 pm
Team Building Scavenger Hunt
Lunch
Overview of Learning Center Presentation
Tour of Learning Center & equipment
Topics to be covered on this day:







Team building
Importance of Questions
Time Sheets
Tutor Handbook
Certification
Changes in the Student Check-in database
Updates on SNAP software
Items to be shown in Learning Center Tour
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Check in Station
Timesheet location
Badge location
Location of textbooks
The Learning Center at Edison Community College
Tutor Training Day
January 13, 2010
Agenda:
11:00 am to 11:30 am
11:30 am to 12:30 pm
12:30 pm to 1:15 pm
1:15 pm to 1:30 pm
1:30 pm to 3:00 pm
Lunch & Customer Service Videos
Learning Center Overview
Listening Activity
Break
Brain-based learning and neural growth activities and discussion
3:00 pm to 4:00
Tour of Learning Center & equipment
Topics to be covered on this day:
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Time Sheets
Tutor Handbook
Safety Rules
Certification
New Writing tutor rules
eTutoring Initiative
Items to be shown in Learning Center Tour
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Page
Check in Station
Timesheet location
Badge location
Location of textbooks
Location of Emergency exits
Location of Emergency protocol signs
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Tutor Certification Handbook Assignments
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In order to attain certification, you must complete some CRLA Tutor Training assignments related to the CRLA
Tutor Training Handbook.
These handbooks are located in the Training Materials Drawer. They may be checked out or you may complete
these assignments when your tutoring services are not required.
All assignments are to be submitted through the Blackboard Tutor Site.
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Article to Read
Pages
Assignment
1.
“Tutoring: An Integral…”
1-8
List four main points you got from the reading
2.
“Tutoring Tips”
169180
Complete number 5 on page 178 using the Hancock article as your “book”.
3.
“Techniques…”/Tutor
Recipe…”(two articles)
159168
List ten items in common between the three articles in pages 159-180 (this
includes the article from assignment number two!)
4.
“Establishing…”
26-35
Choose four quizzes on http://www.queendom.com/index.htm and
submit your scores.
5.
“The Four Knows…”
132140
List activities you have done in the four “Know” areas.
6.
“Tutor Safety…”
76-80
Review the emergency procedures in the LC and list where you are to go in
the event of a fire or tornado. Take the Safety Quiz on Blackboard.
7.
“The Math Professor…”
151153
Though this article is primarily aimed at math tutors, list & discuss three
aspects could you adapt to your area of tutoring expertise?
8.
“Role Playing…”
55-60
Summarize the benefits you see from role playing.
9.
“Referral Skills”
129131
Provide a short list of help found through other departments at Edison.
10.
“…Critical Thinking”
118122
Provide three ideas not included in this reading that could help people
improve their critical thinking.
Blackboard Course Work – Required for All Peer Tutors
Learning Styles
Go to the website listed below and complete the survey.
Submit your results in the comments box of the assignment submission point. For example, if my scores came back 1
REF, 1 INT, 1 VIS, 5 GLO. These would be what I would enter in the assignment box.
http://www.engr.ncsu.edu/learningstyles/ilsweb.html
Assgn 1
Read the article "Tutoring: An Integral..." on pages 1 through 8 of the CRLA tutor training manual.
In the comments box list four main points that you got from the reading.
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Assgn 2
Read the article "Tutoring Tips " on pages 169 - 180 in the CRLA Tutor Training Manual.
You have three questions to address in the comments box. 1) Share a comment on what you learned from tips one through
three that you would share with a friend. 2)What did you learn from tip four that you can share with a friend 3) What did
you learn from tip five that you can share with a friend.
Assgn 3
Read the articles "Techniques..." and "Tutor Recipe" on pages 159 through 168 of the CRLA Tutor Training Manual.
In the Assignments comments box, list ten items the articles hold in common (please note that these pages include your
Assignment 2 reading assignment - you should include it in this assignment as well!).
Assgn 4
Read the article "Establishing..." on pages 26 - 35 of the CRLA Tutor Training Manual.
Go to http://www.queendom.com/index.htm, choose and complete four quizzes (of your choice!). Submit your scores
along with a short statement explaining how you will be able to use these results in your tutoring.
Assgn 5
Read the article "The Four Knows" on pages 132-140 of the CRLA Tutor Training book.
In the assignment comment box, list activities you have done in the four "Know" areas.
Assgn 6
Review the emergency procedures in the LC and list where you are to go in the event of a fire or tornado. These
procedures are located in the Tutor Instant Reference Manual as well as in the Course Documents section of this section.
Students seeking CRLA certification should also read the article "Tutor Safety..." on pages 76 - 80 in the CRLA Tutor
Training manual. Take the Safety Quiz (located in the Quizzes section) and enter your score here for your assignment
points.
Assgn 7
Read the article "The Math Professor...." on pages 151 - 153 of the CRLA Tutor Training book.
In the Assignments comment box, list and discuss three aspects of this article you could adapt to your area of tutoring
expertise.
Assgn 8
Read the article "Role Playing..." on pages 55-60 of the CRLA Tutor Training manual.
In the Assignments comment box, summarize the benefits you see from role playing.
Assgn 9
Read the article "Referral Skills" on pages 129 - 131 of the CRLA Tutor Training maual.
In the Assignments comments box provide a short list of help found through other departments at Edison.
Assgn 10
Read the article "... Critical Thinking" on pages 118-122 of the CRLA Tutor Training Manual.
In the Assignment Comment box, provide three ideas not included in this reading that could help people improve their
critical thinking.
Blackboard Quizzes – Required for All Tutors
1)
2)
3)
4)
Page
Tutor Training Packet (Quiz covering the Tutor Training Packet)
Safety Quiz (Quiz covering the Edison Safety Procedures)
Academic Honesty (Quiz covering Tutors and Academic Dishonesty)
Tutor Protocol (Quiz covering the Ethics and Protocol of Learning Center employees)
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Example of quiz:
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