MERCY PLACE ALBURY
POSITION DESCRIPTION
Resident Liaison Officer
Core Mercy Values:
Position title:
Entity/Group:
Business Unit/Department:
Position reports to:
Position Purpose:
Qualifications:
Mercy Health
Compassion, Respect, Innovation, Stewardship, Teamwork
Resident Liaison Officer
Mercy Place – Albury
Aged Care
Employee name:
Date:
Nov 2011
Positions reporting to this
No direct reports
one:
The main purpose of this position is to manage the admissions and waitlist to this facility.
Service Manager
The role is assist residents and families with the process of admission to residential care therefore a
sensitive consumer orientated approach is essential. Within this role will also be expected to visit and
assess potential residents within their home or at a hospital to determine their suitability for admission
to this facility. This role will also ensure that income is maximized by ensuring that information is
provided to finance and the Service Manager which maximized income. Associated with this role is
the arrangement of celebration activities in consultation with the Service Manager and relevant other
people. The position is responsible for the production of the newsletter and other printed information
for residents.
The position forms part of the senior management team on the site. Importantly all management
activities must be performed in accordance with the Mercy values of Compassion, Respect,
Innovation, Stewardship and Teamwork.
 Qualifications in Nursing, Welfare, Social work or related discipline.
 Experience in Aged, Health or Community Care Services.
 Essential working knowledge of the Commonwealth Aged Care Act.
 An understanding of the requirements in contemporary aged care including but not limited to ACFI
documentation, funding and accreditation.
 Grief and loss counseling skills desirable.
 Communication and negotiation skills.
Resident Liaison Officer
Resource management:
Total staff management (FTE):
Annual Operating Expenditure:
Annual Capital Expenditure:
Personal Competencies required
Job Competencies Required
 Display behaviors consistent with the values of Mercy Health
(Compassion, Respect, Innovation, Stewardship, & Teamwork).
 Manage several tasks concurrently, utilising effective time
management strategies.
 Operate in a manner that ensures confidentially and privacy of
residents, staff and other stakeholders.
 Investigate and research matters using various tools and
methods to enable most appropriate outcomes to be
achieved.
 Present a positive attitude and ongoing commitment to position
responsibilities and organisational goals.
 Collect relevant data and statistics and to conduct accurate
analysis.
 Delegate in a responsible manner that supports and develops
staff.
 Review, write and implement contemporary policies and
procedures.
 Communicate effectively with all stakeholders, taking into account
their diversity and varying requirements and experience levels.
 Write and present reports for specific use.
 Build, maintain and lead an effective team.
 Understanding and participation in the continuous quality
improvement process.
 Maintain own professional knowledge and contemporary practice
standards.
 Manage staff including identifying development needs,
setting and measuring KRAs and assessing performance
issues.
Mercy Health
Resident Liaison Officer
Key Result Areas
Key Activities
Standard Measures
 Ensure the values of Mercy Health are incorporated
into daily practices in relation to all activities.
 Be compassionate and provide support to staff and
customers.
 Consistently shows respect and values each
person’s dignity.
 Seeks opportunities to be innovative for
improvement.
 Is accountable for a high standard of care.
 Communicates and operates openly and honestly
as an effective team member.
Resident
Communication
 Proactive approach to resident family communication, in
difficult times, supporting clinical staff.
 Arrange Celebratory Activities and circulate information
for residents.
 Develop and circulate quarterly resident newsletter
 Ensure that preadmission packages are sent to potential
residents in a timely manner.
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Financial
 In consultation with Senior clinical staff selects an
appropriate applicant to offer a Residential Care place.
 Ensure the prospective residents are ready to be
admitted on the agreed date.
 Arrange pre admission leave as necessary in
consultation with the Finance Department.
 99.9 % Occupancy or better.
 Maintenance of a concessional occupancy rates in
the facility.
 Compliance with preadmission leave
arrangements.
Risk Management
 Appropriate identification and escalation of clinical,
OH&S and Business Risks.
 Timely undertaking of risk assessments.
 Timely implementation of risk minimizing actions.
 Ensure compliance with appropriate standards.
 Analysis and Risk Assessment of Incident reports
(Staff and Resident).
 Evidence of reduction in Incidents, resultant from
preventions and actions.
 Quality Audit outcomes.
MERCY VALUES
Demonstrates and
upholds the Values
and Mission of
Mercy Health
Mercy Health
Staff report satisfaction with approach.
Timely notification of celebrations.
Appropriate level of publicity for the event.
Residents report satisfaction with newsletter.
Residents express satisfaction with pre admission
package.
Resident Liaison Officer
Key Result Areas
Key Activities
Standard Measures
Quality
Improvement
 Ensure all documentation generated is compliant with
Aged Care Standards.
 Attend and participate in Quality Improvement
Committee.
 Work collaboratively to ensure that the quality systems
are maintained and accreditation is achieved.
 Compliant documentation.
 Satisfactory Quality Audit outcomes.
 3 year Accreditation
Takes reasonable
care to protect the
health and safety
of themselves,
fellow staff and
others in the
workplace
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 Reports hazards, near misses and injuries
immediately
 Uses personal protective equipment
 Comply with risk management policies and
procedures and instruction
 Attend all safety meetings and training sessions
Complete incident reports
Elect and support health and safety representatives
Contribute to risk assessments
Participate in training and meetings regarding safety
Employee’s Signature:
Date:
Print Name:
Mercy Health
Resident Liaison Officer