POSITION DESCRIPTION
MERCY HEALTH
Aged Care Services
Core Mercy Values:
Care Support Coordinator
Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork
Position title:
Care Support Coordinator
Employee name:
Entity/Group:
Business Unit/Department:
Aged Care Services
Date:
Position reports to:
Facility Service Manager
Positions reporting to this
one:
The Care Support Coordinator will:

Develop, plan, implement and evaluate assessments and care plans that are of best practice
that reflect resident’s needs and improve the outcome for residents.

Oversees the development, implementation and evaluation of assessments and care plans in
consultation with the care team, residents and their families.

Assist and educate staff in the implementation of care plans to ensure that resident care
needs are actively put into place and improve the outcomes for residents.

Support the Service Manager to ensure this service is managed and developed in line with the
Mercy Health overall objectives.
Position Purpose:
Mercy Health
None
Care Support Coordinator
Qualifications:
Resource management:
Essential:
 Registered Nurse.
 Three years experience in post graduate nursing.
 A working knowledge of the needs of elderly persons residing with a residential care facility
 Strong written and verbal communication skills.
 Excellent problem solving, assessment and care planning skills
 Positive attitude that promotes the Mercy Health care first concepts.
 A current valid police record check.
Desirable:
 Relevant Post Graduate Qualifications in gerontology or working towards.
Total staff management (FTE):
Annual WorkCover Premium:
Mandatory Organisational
Competencies required
Nil
Personal Competencies required
Job Competencies Required

Orientation

Acts as a positive role model with
honesty and integrity at all times

Working Knowledge of Aged Care Legislation
and
Accreditation,
Policies,
ACFI,
PeoplePoint, OH&S legislation, Nursing
scope of practice as per AHPRA, Models of
Care, team / group dynamics,

Diversity & Equity

Presents a positive persona and has a
“can do” attitude

A working knowledge of the clinical needs of
a resident living within a residential care
facility

Emergency Procedures

Promotes a sense of fun and
demonstrates a positive sense of humour

An excellent ability to document these needs
and translate these needs into practice
Mercy Health
Care Support Coordinator

Work Health & Safety

Strong communication skills both written
and verbal.

Excellent assessment and care planning
skills

Infection Control

Ability to work with a diverse range of
cultural and academic backgrounds.

Promotes and implements a Residentfocused team approach to systematically
assess and continuously improve work
processes and subsequent outcomes

Complaints
Management

Ability to assess resident and family to
ensure that meaningful care plans are
developed that reflect the needs of the
resident and family.

Excellent working knowledge of
resolution

Elder Abuse

Demonstrated ability to utilise nurse
problem solving skills

Exceptional people skills embracing diversity
and promoting groups and individuals.
Respects the dignity, privacy and individuality
of residents and keeps confidential resident
information.

Exhibits
abilities
making

Competent at delegation and accepting
responsibilities

Has an appreciation and respect for the
philosophy, mission and values of Mercy
Health

An able to translate learning into practice
through leadership and active engagement
with staff.

Is a strong influencer. An excellent ability
to engage clinicians in the process of
assessments and care planning.

Excellent engagement and communication
skills that enable the translation of
information to staff with various skills and
educational backgrounds

Implements a high level of computer
literacy

Working knowledge
modes in nursing
Mercy Health
proficient
decision
of
various
conflict
learning
Care Support Coordinator
Key Result Areas
Key Activities

MERCY VALUES
Ensure the values of Mercy Health are incorporated into
daily practices in relation to all activities.
Demonstrates
and upholds the
Values
and
Mission of Mercy
Health
PERSON
CENTRED CARE:
Demonstrate and
uphold the Mercy
Place Model of
Care by
providing care
based on the
individual
beliefs, needs
and wishes of
each resident.






Attends to the emotional, spiritual and physical needs of
residents.
Understands, acknowledges and addresses the plagues of
loneliness, helplessness and boredom.
When possible assists and delivers lifestyle initiatives to
improve the overall health and wellbeing of residents.
Respects and honours the individual wishes of each
resident.
Creates and promotes an environment that is positive,
vibrant, fun, spontaneous and filled with meaning.
Promotes safety, security and optimal health for residents.
Standard Measures

Be compassionate and provide support to
staff and customers.

Consistently shows respect and values each
person’s dignity.

Seeks opportunities to be innovative for
improvement.

Is accountable for a high standard of care.

Communicates and operates openly and
honestly as an effective team member.

Increased lifestyle satisfaction for each
resident.
Demonstrated attitude which is positive and
supportive.
Treats each resident as an individual, by
actively listening and respecting their wishes.
Encourages feedback and support from
residents
Active participation to promote close and
continuing contact with children, plants and
animals
Contributes to ensure residents receive their
best day possible.
Reports any signs of loneliness, helplessness
or boredom.






Resident
Focused







Mercy Health
Promotes a resident focused approach in all activities and
behaviours.
Involves the resident in their care.
See the resident as a person.
Treat the resident as an individual.
Includes resident’s beliefs and values in care plan.
Activities are resident focused based on input from
residents.
Structures in place to ensure resident confidentiality are
maintained at all times.

All documents utilise a language that reflects
a strong Mercy Health “care first and resident
focused” approach.

Care reflects an extension of the resident’s
prior lifestyle.

Communication reflects respect and a non
paternalistic manner.
Care Support Coordinator
Key Result Areas
Care Planning
Key Activities




Ensures residents have accurate up to date assessments/
care plans based on their needs.
Evaluate care plans and adjusts to reflect resident care
needs.
Undertakes education and training in assessment and care
planning
Engages a multidisciplinary approach to care provision.
Standard Measures





Team Work





Continuous
Improvement







Mercy Health
Care plans are developed in consultation with care staff.
Individually is an effective team member and works with
other team members in a way that empowers them to be
effective team members.
Accepts formal team leadership roles.
Assists and supports staff in a manner that is empowering.
Promotes positive culture through active engagement in the
workplace through concepts of

Choose your attitude

Be there for all

Make their day

Have fun
Identities and implements areas for improvement that
impacts care delivery and improves Resident outcomes
Works in a manner that ensures Mercy Health meets
accreditation requirements.
Identifies areas for improvement and actively works to
ensure that these are fixed.
Meets Mercy Health risk management requirements.
Personally initiates and completes training and education.
Regularly reviews performance in operations areas and
discusses proposed improvements and goals with Service
Manager.
Initiates and participates in standard audits.
100% Resident Care Plans are up to date
and accurate.
100% consultation with resident &/or family.
100% of care plans are reviewed on a
monthly basis.
Assessments and care plans are updated
when there is a change in resident care need
Assessment and care planning skills are of
best practice

Oversee “resident of the day” in consultation
with care staff.

Effective teams.

Effectively manages conflict situations.

100% of care plans are reviewed monthly.

Accreditation standards met in relation to
clinical and care standards

Evidence of compliance with risk
management policies and procedures.

Evidence of change of practice as a result of
attending education and training.
Actively participates in continuous
improvement meetings and meets deadlines
as requested.
Audit results and relevant improvement plans
completed.


Care Support Coordinator
Key Result Areas
Key Activities

Communication
Takes
reasonable care
to protect the
health and safety
of
themselves,
fellow staff and
others in the
workplace.
Standard Measures


Promotes and actively demonstrates open honest

communication with excellent listening and verbal and
nonverbal skills.

Written communication is at a level relevant for the role.
Maintains resident’s confidentiality at all times.

Promotes Mercy Health in a positive manner at all times.

Complete incident reports

Elect and support health and safety representatives

Contribute to risk assessments

Participate in training and meetings regarding safety
Employee’s Signature:
Obvious role model of open honest
communication.
Documents completed as per Mercy Health
guidelines.

Confidentiality policies and procedures
adhered to.

Related Audit results communicated to
relevant staff.

Reports hazards, near misses and injuries
immediately

Uses personal protective equipment

Comply with risk management policies and
procedures and instruction

Attend all safety meetings and training
sessions
Date:
Print Name:
Line Manager Signature:
Date:
Print Name:
Mercy Health
Care Support Coordinator