Job Remit
Post Title
Project Co-ordinator
Line Manager
Project Co-ordination Manager
Chalk Farm Road/Suttons Wharf South as required
Planned Maintenance
Budgetary Responsibility
Job Purpose and Background
One Direct is the internal maintenance service company to manage and carry out repairs and
maintenance. It is a wholly owned subsidiary of One Housing Group which owns over 13,000 properties
across London, the South East and Home Counties. One Direct has been created to offer better value
for money for customers and to ensure that repairs and maintenance work is being carried out to a high
standard. This role is to liaise with residents in respect of asset management and development activity,
taking their needs into account as part of any activity and ensuring the highest levels of service are
Principle Outputs & Responsibilities
 Responsible for delivering resident liaison aspects of the Group's asset management strategy,
including resident relocation and co-ordinating moves as appropriate
 Negotiate, liaise and consult with residents and other internal/external stakeholders to ensure the
successful delivery of asset management and development projects
 Perform resident liaison duties within planned and cyclical maintenance programmes as required
 Devise and arrange a cost effective rolling programme of resident moves to enable estate
regeneration and refurbishment schemes to take place, managing any emergency relocations as
 Produce and maintain clear and accessible records or all resident liaison issues and project
management activity
 Ensure resident views and interests are collected by the Group and promoted to internal and external
Essential Knowledge, Skills and Experience
Good standard of education
Good level of IT skills and literacy
Previous work experience in resident liaison issues
Track record of developing and maintaining good working relationships with suppliers and customers
Effective communication skills, both oral and written
Self motivated, assertive and confident
Desirable Knowledge, Skills and Experience
 Degree educated or equivalent
 Experience of asset management and decanting
 Project management experience and capability
 Good track record of staff management and development
Professional Qualifications and Membership
 None Required
Decision Making Accountability
 Key stakeholder are Residents, Development, Development Contractors, Architects, Housing
 Responsible for devising and implementing a communication & consultation strategy for residents
affected by significant refurbishment and regeneration projects
 Responsible for devising and coordinating a phased programme of decants for significant
refurbishment and regeneration projects
 Responsible for ensuring the cooperation of residents affected by major projects via negotiation,
consultation & compensation within the boundaries of the associations policy and procedures.
Health and Safety
 Ensure that responsibilities for Health and Safety are properly understood and discharged as defined
in One Direct’s Health & Safety Policy, that plans are developed and implemented to deliver the
Health & Safety policy and that Health & Safety concerns are promptly and clearly communicated to
the appropriate people.
Other Duties
 Comply fully with One Housing Groups policies and procures including the standing orders and
financial regulations.
 Comply with the Equal Opportunities and Diversity Policy
 Comply with the data protection act (all employees will not disclose or make use of for their private
advantage any information held on record which is not available to the public)
 To carry out any other reasonable duties as required
These are the behaviors that we look for in all staff employed at OHG:
Collaboration – Someone/team that has the drive and energy to become more of a united workforce;
has effective working relations, improved partnerships with staff, customers/residents and stakeholders
and consistently champions team working. Shares their knowledge and resources to maximise
opportunities and outcomes and the benefits this has brought to the organisation.
Engagement – Someone/team that proactively or creatively engages with and involves staff, customers
and stakeholder groups and significantly increases levels of involvement and participation among certain
groups, as well as the positive outcomes, particularly with those that were not previously participating in
OHG's work.
Excellence – Someone/team that shows continual hard work, dedication and commitment and goes
above and beyond the remit and responsibilities of their role on many occasions. This includes
excellence in terms of customer service and cases and dealing well with difficult situations to achieve a
positive outcome
Respect - Someone/team that has a feeling of appreciation for others; who has trust, openness and
honesty, values the equality and diversity of colleagues and customers and has the highest of integrity
and levels of esteem in self and others. They show appreciation, openness and courteousness towards
other staff members, residents/customers, stakeholders and the organisation as a whole.
Ambition – Someone/team that has the flair and ability to think outside the box to come up with
innovative ways to improve existing processes and ways of working. Suggestions increase efficiency,
lead to cost savings or improve the service we deliver to residents or customers in another way. This also
includes the personal drive and desire to grow in the organisation for self and others.