TITLE: Client Support Engineer
TERM: Fulltime
LOCATION: Yerevan, Armenia
JOB DESCRIPTION: Client Solutions Engineers interact with client organizations (hedge funds, asset managers,
exchanges) to help them build financial analytics and data solutions based on OneMarketData's OneTick product
suite.
JOB RESPONSIBILITIES:
Client Support Engineers accompany the product throughout its lifetime. Responsibilities include:
- deployment assistance, assistance in configuration of various components;
- responding to questions about the product, creating and supplying examples;
- creating supplementary documentation (Knowledge Base articles, user guides, training presentations);
- responding to customer issues in time-sensitive environment, investigating issues and seeking resolutions or
workarounds through conversation with the client and the development team;
- providing feedback and suggestions about the product to the product management/development teams;
- full maintenance of premium clients’ OneTick infrastructure;
- supplying custom professional services based on OneTick.
REQUIRED QUALIFICATIONS:
- Strong software development, automated quality assurance or application engineering background, preferably
under both Windows and Unix-family operating systems;
- Advanced Windows and Unix/Linux user skills. For Unix/Linux, this includes good knowledge of OS architecture
and tools, shell scripting skills and experience; knowledge of Perl or Python is a plus. The candidate should be
comfortable operating in command-line environment;
- Excellent English speaking, reading, writing skills; ability to communicate comfortably with overseas customers;
- Good communication skills;
- Ability and readiness to work under time pressure, multitask, investigate problems with incomplete information,
constantly learn new things;
- Strong analytical skills.
APPLICATION PROCEDURES: Send your resume or CV to jobs_am1@onetick.com. Your subject line should read
'Client support engineer'.
BOUT COMPANY: OMD LLC is a wholly owned subsidiary of OneMarketData LLC (www.onetick.com), New Yorkbased producer of enterprise market data and complex event processing solutions for financial institutions.