TITLE: Client Support Engineer TERM: Fulltime LOCATION: Yerevan, Armenia JOB DESCRIPTION: Client Solutions Engineers interact with client organizations (hedge funds, asset managers, exchanges) to help them build financial analytics and data solutions based on OneMarketData's OneTick product suite. JOB RESPONSIBILITIES: Client Support Engineers accompany the product throughout its lifetime. Responsibilities include: - deployment assistance, assistance in configuration of various components; - responding to questions about the product, creating and supplying examples; - creating supplementary documentation (Knowledge Base articles, user guides, training presentations); - responding to customer issues in time-sensitive environment, investigating issues and seeking resolutions or workarounds through conversation with the client and the development team; - providing feedback and suggestions about the product to the product management/development teams; - full maintenance of premium clients’ OneTick infrastructure; - supplying custom professional services based on OneTick. REQUIRED QUALIFICATIONS: - Strong software development, automated quality assurance or application engineering background, preferably under both Windows and Unix-family operating systems; - Advanced Windows and Unix/Linux user skills. For Unix/Linux, this includes good knowledge of OS architecture and tools, shell scripting skills and experience; knowledge of Perl or Python is a plus. The candidate should be comfortable operating in command-line environment; - Excellent English speaking, reading, writing skills; ability to communicate comfortably with overseas customers; - Good communication skills; - Ability and readiness to work under time pressure, multitask, investigate problems with incomplete information, constantly learn new things; - Strong analytical skills. APPLICATION PROCEDURES: Send your resume or CV to jobs_am1@onetick.com. Your subject line should read 'Client support engineer'. BOUT COMPANY: OMD LLC is a wholly owned subsidiary of OneMarketData LLC (www.onetick.com), New Yorkbased producer of enterprise market data and complex event processing solutions for financial institutions.