If you are a committed, creative professional and are passionate about making a lasting difference
for children, the world's leading children's rights organization would like to hear from you.
For 60 years, UNICEF has been working on the ground in 190 countries and territories to promote
children's survival, protection and development. The world's largest provider of vaccines for
developing countries, UNICEF supports child health and nutrition, good water and sanitation,
quality basic education for all boys and girls, and the protection of children from violence,
exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals,
businesses, foundations and governments.
Information and Communication Technology Assistant UNICEF México
Duty Station: Mexico City
Job Level: GS-4
Country: Mexico City
Application Close: 13.06.2015
Region: LACR
Contract Type:
Temporary
Appointment (3-6 months)
VA/MEX /2015/007
PURPOSE OF THE JOB
Under the supervision of the Operations Manager, the ICT Assistant has to provide technical,
operational and procedural support and end-user services in the implementation, maintenance and
improvement of information technology systems, procedures and activities of the office, in
accordance with the ICT policies and standards, consistent with the Country Programme
Management Plan.
KEY ACCOUNTABILITIES and DUTIES & TASKS
1. The offices integrated information technology
Support the office's information technology needs through seamless integration of UNICEF
organizational computer applications (e.g. VISION [SAP]) with specific local office requirements.
Perform basic preventive maintenance of servers, desktops, printers, scanners, power supplies and
other ICT facilities, as per schedule.
2. Effective customer support
Ensure effective customer support in the area of information technology and telecommunications.
Provide hardware/software technical support and assistance to all end users, including computer
training, troubleshooting and ad-hoc technical assistance.
3. ICT resources management
Provide accountability for information technology resources through accurate analysis and
evaluation of office’s ICT needs, sound procurement, cost-effective installation and maintenance,
upholding software/hardware standards. Maintain regular and accurate inventory of hardware,
peripherals and software and share monthly reports with the Operations Manager.
4. The confidentiality, integrity and availability of the ICT system, LAN and data
Ensure the confidentiality, integrity and availability of the ICT system, LAN and data security,
including user access to computer and telecommunications facilities. Monitor and support Inter/Intra-net functionality, security and integrity. Maintain system log files or logbooks.
5. The knowledge management
Enhance knowledge management through coordination of office records management including
systems for the acquisition, storage and retrieval of data; management of the local database
capacity required using standard ICT database. Provide support to ensure the accuracy and
accessibility of data sources.
6. Advice on ICT policies and guidelines
Advise management and staff on correct interpretation and application of NYHQ ICT policies and
guidelines in support of the office's information management needs.
7. Communication and Networking through coordination, collaboration and partnership
•Team with other staff in the Operations Section as well as with technical programme staff in the
development of local office ICT system requirements and for the resolution of ICT issues.
•Install, maintain and administer emergency and security telecommunications including electrical
power sources as part of the overall UNICEF BCP. This involves installation and programming of
BGAN satellite terminal, Satellite phones, VHF/HF radio systems and emergency power sources.
QUALIFICATION and COMPETENCIES
1.
Education
Completion of secondary school. However, university degree or equivalent background in Computer
Science, Information Science Engineering, or related area, is highly desirable.
2. Work Experience
• 3 years of relevant professional work experience
• Background/familiarity with Emergency desirable
3. Language Proficiency
Fluency in Spanish and English
4. Competency Profile (For details on competencies please refer to the UNICEF Professional
Competency Profiles.)
i) Core Values (Required)
•Commitment
•Diversity and Inclusion
•Integrity
ii) Core Competencies (Required)
•Communication [II]
•Drive for Result [II]
•Working with People [II]
iii) Functional Competencies (Required)
•Applying Technical Expertise [II]
•Following Instructions and Procedures [II]
•Planning and Organizing [II]
iv) Technical Knowledge
a) Specific Technical Knowledge Required (for the job)
(Technical knowledge requirements specific to the job can be added here as required.)
• Fundamental knowledge of office computer and information systems, including hardware,
software, communication equipment technology, networking, or operating systems applications. In
particular:
• Excellent knowledge, training and proficiency in the use of office computer systems (e.g., LAN,
WAN, Microsoft AD, Microsoft HyperV).
• Excellent knowledge, training and proficiency in the use of office computer applications (e.g.,
word processor, spreadsheet, information/database management software and other corporate
software.)
•Excellent knowledge in telecommunications.