System Center 2012 Operations Manager at IDEXX
Customer: IDEXX Laboratories
Website: www.idexx.com
Number of Employees: 5001-10,000
Customer profile:
IDEXX Laboratories, Inc. (NASDAQ:
IDXX) is a leader in pet healthcare
innovation, serving practicing
veterinarians around the world
with a broad range of diagnostic and
information technology-based
products and services. Headquartered
in southern Maine, IDEXX conducts
operations through more than 70
locations around the world, serves
customers in over 175 countries, and
employs more than 6,000 people.
IDEXX's primary business focuses on
pet health, a growing market around
the world. IDEXX products —in-clinic
diagnostic tests and instrumentation,
reference laboratory and telemedicine
consultation services, and practice
management software—enhance
the ability of veterinarians to provide
advanced medical care, improve staff
efficiency and to build more
economically successful practices.
IDEXX Laboratories develops and manufactures innovative
diagnostics and information sharing products and services for the
health and well-being of pets, people and livestock, improving
veterinary care and ensuring food and water safety. The
company was interested in implementing System Center 2012
Operations Manager to allow it to monitor two of its business
critical applications, which ran on a combination of Windows and
Linux systems.
Their goal was building out a sophisticated monitoring
environment that pulled in data from all of the disparate
systems, which impacted IDEXX’s core business application.
IDEXX decided to partner with Infront Consulting Group on this
project based on a direct referral from Microsoft. As a leader in
the System Center community and with numerous Microsoft
Valued Professionals (MVPs) on staff, we were able to quickly
understand and document IDEXX’s requirements and translate
those into a functional specification document. We were then
able to present regular phased build-outs of the management
pack to IDEXX for testing and feedback.
System Center 2012 Operations Manager at IDEXX
2
2
Infront Consulting Group has been an
invaluable asset in helping IDEXX
attain its aggressive monitoring goals
and objectives.
Russ Nappi,
Operations Manager Admin at IDEXX
___________________________________________
As a Microsoft Partner, Infront
provides a level of technical expertise
that is second to none in our industry.
We are able to accelerate the
deployment and configuration of
Microsoft System Center technologies
faster and more efficiently thanks to
our technical depth and experience.
Rory McCaw,
CEO at Infront Consulting Group
Thanks to our in-depth knowledge and management pack
development expertise, IDEXX was able to integrate customized
management
packs
into
their
production
monitoring
environment, on time and on budget. Our involvement not only
helped reduce costly development time, but boosted the
management packs’ functionality and reliability, while providing
IDEXX with the tools to monitor complex scenarios supported on
both Windows and non-Windows operating systems.
According to Russ Nappi, Operations Manager Administrator at
IDEXX, “Infront Consulting Group has been an invaluable asset
in helping IDEXX attain its aggressive monitoring goals and
objectives.”