MEMORANDUM OF UNDERSTANDING
Mizzou Online
Distance Program
This agreement is made between _____________________________ (hereinafter called the AU) and
Mizzou Online for the development, marketing and delivery of a program designed for distance
students.
Academic Unit: ______________________________________________
Program Name: ______________________________________________
Type/Level of Program: (bachelors, masters, doctorate, certificate, etc.) ___________________
Department Chair/Program Director: ______________________________________________
Intended Launch Date: ______________________________________________
Revenue Share Model
Under the current Provost’s Revenue Share Model the AU will receive 60% of gross base tuition revenue
generated by distance students in semester-based courses. When Mizzou Online is asked to provide
services such as processing instructor payroll or securing textbook desk copies, associated direct costs
are deducted from the AU's revenue share. Semester-based revenue share funds are transferred to the
department in October, February, and May. The AU will also receive 60% of the operating margin of
base tuition revenue generated by distance enrollments in its self-paced courses. Operating margin is
what remains after all costs associated with developing and delivering self-paced courses are covered.
Self-paced revenue share funds will be transferred in October.
Supplemental Fees
The AU receives supplemental fees directly. Supplemental fee rates and share are negotiated with the
Provost’s office.
Differential Fees
The AU receives 100% of any differential fee rate. Differential fee amounts are the difference between
Board of Curator’s approved campus tuition rate and an approved higher tuition rate for a program.
Program tuition rates are negotiated with the Provost’s office.
Services
Mizzou Online agrees to provide all of its regular services to the distance program including:
Program Coordination and Maintenance
 Assist department chairs and faculty in development of program concepts.
 Provide program budget estimates for revenue share and instructional costs.
 Ensure instructor support i.e. instructional needs, technology needs, salary information,
Pawprint, and Bb course access.
 Coordinate online course development and instructional design support with ET@MO.
 Coordinate program-specific direct marketing efforts with Mizzou Online marketing unit
 Serve as MyZou Scheduling Officer for program courses.
 Monitor and report course enrollments.
 Coordinate course evaluations.
 Maintain course and program budget details.
 Create contracts for room rentals, for agreements with instructors, departments.
 Resolve course set up and enrollment issues (e.g. revised enrollment caps, problems
courses, and additional sections).
Comments:
MOU
Mizzou Online
11/27/12
Marketing
 Maintain current accurate program information on Mizzou Online website.
 Develop and place general multi-program advertising including web ads, radio and TV
sports, and billboards.
 Assist in student recruitment.
 Assist with program-specific marketing (limited availability).
Comments:
Fiscal Support
 Prepare semester revenue share documentation and complete revenue share transfers in
October, February, and May.
 Pay instructors or prepare transfers in lieu of instructional salary direct payments.
 Prepare paperwork and monitor process for new hire, hire concurrent, and rehire
employment.
 Prepare paperwork and monitor process for extra compensation approval.
 Process program-specific marketing expenses.
 Process course related expenses.
 Apply credits to students’ accounts for scholarships provided by departments via revenue
share.
 Invoice third-party payer for cohort special request courses/programs
Bad Debt Write-off Expense Process
There are instances where a student fails to pay for a course, but expected revenue has already
been distributed as revenue share. When the Cashier’s office has exhausted efforts to collect
payment from the student, it takes back the amount previously transferred to Mizzou Online for
revenue share. In this situation, the academic unit’s share (60% of regular tuition and 100% of
differential fee) is deducted from the next revenue share distribution.
Comments:
Student Support Services
 Follow up with prospective and new students.
 Assist with admissions for non-divisional and post-baccalaureate students.
 Assist students with questions about enrollment.
 Assist students with processes such as revisions of record, refund appeals, and change of
grade forms.
 Compile online evaluation data and share with academic units.
 Maintain online course demo.
 Create online commencement ceremony for Fall and Spring semesters.
 Manage automated communications with students about enrollment status, access to
course, Pawprint, etc.
MOU
Mizzou Online
11/27/12
Comments:
Academic Unit Responsibilities
The AU agrees to:
 Complete and submit all documents needed to obtain course/program approval.
 Identify and approve the schedule of courses, instructors, and instructor compensation (if
applicable) for each term.
 Keep Mizzou Online informed of any changes in course schedules, i.e. faculty reassignments,
etc.
 Specify format (semester-based, self-paced) of each course to be developed.
 Provide academic and program advisement to students.
 Make decisions regarding cancellation of a section or renegotiation of instructor
compensation if enrollment numbers are insufficient to cover course costs.
 Cover all the costs of the first course offering and all subsequent course offering. If
development funds have been allocated, a portion of those funds may be held in reserve to
subsidize the early offerings of sections as demands grows. If sufficient fee income is not
generated by the course the department remains responsible for all expenses incurred.
Comments:
Term of MOU
It is mutually understood that this agreement shall become effective _________________ and remain in
effect until ___________, and shall be reviewed on an annual basis. This agreement may be modified at
any time by mutual written consent of both parties.
____________________________
_____________________________
Program Director
Interim Co-Director
Mizzou Online
Date
Date
____________________________
Department Chair
Date
____________________________
School/College Dean
Date
MOU
Mizzou Online
11/27/12