Accommodation Manager
Position and Person Specification
EMPLOYMENT DETAILS
Area
Type of employment
Hours per Week
Award
RSL Care SA - Corporate
Permanent
Part-time. (8 FTE)
Contract
REPORTING RELATIONSHIPS
Responsible To:
Direct Reports to this Position:
Key Relationships:
Manager, Finance and Administration
Caretaker staff
New and Existing Residents
CEO and Members of the Chief Operating Group
Retirement Village salespeople
SPECIAL CONDITIONS
Some out of normal hours work may be required
Travel to any site operated by RSL Care SA will be required.
May be required to support selected promotional activities
SUMMARY OF ROLE
This position will make a substantial contribution to the objectives of RSL Care SA by
providing a high standard of leadership and management of retirement living and housing
operations resulting in positive experiences for our residents. The role will have responsibility
for the operational management of the villages in accordance with statutory requirements
including management of the budget, conduct of meetings, and upkeep of buildings. It will
contribute to the welfare of residents through effective transitioning of new residents into the
villages, being the first point of contact for assistance, subsequent ongoing resident liaison
and proactive awareness of resident circumstances where they may require support or care.
There are currently 126 units of accommodation in 3 Retirement Village’s located at Myrtle
Bank, Marion, and Glengowrie and 4 community housing sites located at Angle Park,
Wallaroo, Clovelly Park and Campbelltown.
KEY RESPONSIBILITIES
1. Management of the retirement villages by:
a. Applying a commercial but customer focused approach to resident expectations.
b. Fostering positive and respectful relationship with and between residents that result in high
levels of satisfaction including the promotion of social, physical and cultural programs.
c. Ensuring a smooth transition of new residents into the villages.
d. Dealing with resident suggestions, grievances and complaints in professional and timely
manner.
e. Ensuring compliance with regulatory obligations including reporting and the conduct of
resident and resident committee meetings as required under the Retirement Village Act.
f. Proactive liaison with sales staff to ensure high levels of occupancy and resale values are
achieved.
g. Develop and apply RSL Care SA policies and procedures for Retirement Living
h. Effective liaison with the caretaking and maintenance staff to ensure that facilities are
maintained in accordance with RSL Care SA expectations
i. Ensuring all required financial targets are achieved
j. Liaison with the finance department on the adequacy of financial controls, delegations and
reporting systems.
k.
l.
Liaise with any external contractors as required for the completion and upkeep of
maintenance work to all sites under the RSL Care SA brand.
Fostering the interests of veterans and ex service community.
2.
Management of other accommodation in accordance with obligations under the Residential
Tenancy Act and other relevant legislation by
a. Applying a commercial but customer focused approach to resident expectations.
b. Fostering positive and respectful relationship with and between residents.
c. Ensuring a smooth transition of new residents into the villages.
d. Dealing with resident suggestions, grievances and complaints in professional and timely
manner.
e. Develop and apply RSL Care SA policies and procedures for social housing.
f. Effective liaison with the caretaking and maintenance staff to ensure that facilities are
maintained in accordance with RSL Care SA expectations.
g. Ensuring all required financial targets are achieved.
h. Liaison with the finance department on the adequacy of financial controls, delegations and
reporting systems.
i. Liaise with any external contractors as required for the completion and upkeep of
maintenance work to all sites under the RSL Care SA brand.
j. Fostering the interests of veterans and ex service community.
3.
Maintaining a key focus on monitoring resident needs and assisting in coordinating additional
services and support as required by :
a. Liaising with families, other staff, government agencies, key professionals and support
groups to maximise resident outcomes.
b. Encouraging residents to maintain independence and provide opportunities for the
integration of residents into mainstream community life.
4.
Advise senior management on relevant issues that arise in regard to retirement living and
community housing operations for RSL Care SA.
5.
Consult relevant staff when planning changes, practices, procedures, plant, equipment and
substances where these changes may affect the workplace.
6.
Assist the Manager, Finance & Administration to prepare, implement and monitor the business
plan and budget for all of the sites under RSL Care SA.
7.
Undertake any other duties as directed by the Manager, Finance and Administration.
All staff are expected to:
1. To act at all times in the best interests of residents, staff & RSL Care SA.
2. Contribute to the efficient and effective functioning of their team or work unit in order to meet RSL
Care SA’s objectives. This includes  demonstrating appropriate and professional workplace behaviours in accordance with the
Code of Conduct.
 providing assistance to team members if required.
 undertaking other key responsibilities or activities as directed by one’s supervisors.
3. Participate in the Performance Development Review Process. This includes  a regular review of their performance against the responsibilities and performance objectives
associated with the role.
 demonstration of appropriate behaviours which reflect a commitment to RSL Care SA’s values
and strategic directions.
4. Perform their responsibilities in a manner which reflects and responds to continuous improvement
and ensures compliance with legislative requirements.
5. Read, understand and comply with all RSL Care SA’s policies and procedures.
6. Participate in professional development activities.
PERSON SPECIFICATION
Qualifications:
 A tertiary qualification would be highly regarded but not essential for the position.
 Federal Police Check clearance satisfactory for aged care.
 Current driver’s licence.
Experience:
 Previous experience in the management of retirement villages in accordance with legislation
is essential.
 Experience in property management and maintenance is essential
 Experience in developing programs that respond to clients’ fundamental needs will be highly
regarded.
Knowledge:
 Understanding of the Retirement Village Act and the Residential Tenancies Act is essential.
 Knowledge of the Aged Care sector will be highly regarded.
 Familiarity with the environment for serving and former defence force personnel and their
families will also be highly regarded.
Skills, abilities and attributes:
Essential
 Highly developed interpersonal skills that foster credibility, confidence and trust with
residents, staff and contractors.
 Empathy for the rights, independence and well being of our aging population.
 Ability to interact positively and warmly to residents, their families and carers.
 Ability to work effectively within a team environment.
 Well developed conflict resolution and problem solving skills.
 Commercial but customer service orientation.
 Ability to effectively plan and organize work with little direction or guidance.
 Ability to operate efficiently under pressure and deal effectively with competing demands.
 Ability to use initiative and flexibility when resolving customer issues.
 Ability to influence outcomes through sound verbal and written communication skills and
negotiating skills.
 Computer literacy and experience in Microsoft applications (Word, Outlook and Excel) and
applications relevant to the role.
Statement by Employee:
I have read and understand the job description for the position of Accommodation Manager, RSL
Care SA and agree to be employed under such conditions.
Employee’s Name: ............................................................................................
Employee’s Signature:...................................................................................Date: ...................
Responsible Manager ………………………………………..………… Date ………………