Full-time Business Manager Needed
Pinnacle, an American Management Services Company is currently seeking a full-time Business Manager
for a 402 unit property in St. Louis, MO. The business manager is responsible for property operations
including performing and/or oversight of property accounting, leasing, marketing and maintenance
functions. The business manager may or may not perform all of the essential functions depending on the
size of the property and the level of staffing. The business manager reports to an investment manager.
ESSENTIAL FUNCTIONS
• Manages the property and staff within the guidelines of the company policies and procedures and
ensures that the property staff understands and conducts themselves and property business according
to policy and State and federal laws and regulations.
• Meets and greets prospective residents. Shows units to prospective residents and explains occupancy
terms.
• Conducts resident screening and approves all potential resident applications and reviews
qualifications. Collects deposits, completes the lease form outlining conditions and terms of occupancy,
ensures that lease files are complete and that the correct entries are posted in the accounting system.
• Collects all rents when due, issues receipts as necessary and ensures that all rentals are posted in the
accounting system. Makes bank deposits daily following posting procedures.
• Makes property vendor selection and approves all property purchases. Approves all invoices to ensure
that all products or services have been received.
• Completes the required weekly and monthly property reports. Responsible and liable for the petty
cash fund.
• Assists the investment manager with the development of the annual property operating budget and
manages the property within the budget.
• Performs evictions as required and participates in legal proceedings following eviction as necessary.
• Resolves resident complaints and answers resident questions. Monitors all problems that are being
handled by other employees. Oversees resident activities.
• Interviews, selects and trains new employees. Schedules and monitors daily staff performance.
Conducts safety meetings. Conducts performance evaluations, performance counseling and
terminations. Recommends position changes and promotions. Completes all necessary employee
related paperwork. The maintenance supervisor has these responsibilities for the maintenance staff.
• Monitors the progress of contracted work and ensures that all maintenance service requests
performed by the maintenance staff are completed satisfactorily and in a timely manner.
• Inspects vacant units to ensure rental readiness, performs move-out inspections to assess condition of
vacated units and monitors the condition of property common areas for potential problems including
potential safety hazards. Determines which units need carpet, blinds or appliance replacement, etc. and
secures approval from the investment manager for improvements.
• Monitors the market and implements rent increases and special programs and manages an effective
lease renewal program as instructed by the investment manager. Monitors property curb appeal, office
and model appearance and signage.
• Implements and assesses effectiveness of property marketing strategies.
• Conducts errands off of the property including the purchase of supplies, post office mailings, etc.
• Performs other duties as necessary to meet the needs of residents and the property.
QUALIFICATIONS
To perform this role successfully, an individual must be able to perform all essential functions
satisfactorily. The requirements define the knowledge, skill, and/or ability necessary to perform the
essential functions. Reasonable accommodation may be made to enable individuals with disabilities to
perform the essential functions.
EDUCATION AND EXPERIENCE
High school education or equivalent preferred. Accounting experience required. Real estate
management experience required.
LICENSE/CERTIFICATION
Valid driver’s license if required to operate a licensed motor vehicle in order to perform the job duties.
JOB KNOWLEDGE AND SKILLS
Must possess a basic working knowledge of multifamily property management including but not limited
to Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent
collections, eviction procedures, accounting principles and the use of accounting software and property
safety.
Must have assertive collection skills and superior customer service and employee management skills.
Must be able to communicate effectively with all levels and management and personnel. Must be detail
oriented and able to focus with occasional interruption.
PHYSICAL REQUIREMENTS
The physical demands described are representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
The work is described at light in physical demand. Requirements include the ability to frequently sit,
stand, walk, extend arms and hands forward and overhead, finger and grasp. Must be able to
occasionally bend, crouch or stoop. Must be able to lift and carry up to 25 pounds. Must have close and
distance vision and the ability to adjust focus.
See job analysis for the physical demand characteristics of the job.
COGNITIVE REQUIREMENTS
Must be able to concentrate on intricate detail with some interruption. Must be able to understand and
relate the concepts behind specific ideas.
ENVIRONMENTAL CONDITIONS
The work is conducted in a typical office environment with temperature control and natural and artificial
light. Outdoor activities require exposure to seasonal weather and the associated temperature
fluctuations.
All resumes can be directed to stwibell@pinnaclefamily.com