USING VOICE MAIL WEB PORTAL
The Web Portal is a convenient way to configure,
maintain and update your personal telephone system
information.
Access the portal at http://minesvoicemail.mines.edu
via your web browser. Be sure you are connected to
the Mines Network directly or via VPN. Login using
your extension and your voice mail PIN (personal
identification number).
Polycom IP 650: 6-line, Caller ID, Speakerphone, HD Voice,
Upgradeable to a color display.
If you need assistance, please open a Telecom Work
Request at http://helpdesk.mines.edu/telecom.shtml
CCIT- Telecommunications
To Change your Ringtone
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Press the Menu key on your phone
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Press 3 or select Settings
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Press 1 or Select Basic
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Press 4 or select Ring Type…
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Use arrow keys to select/play ringtone
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Press the select key to set ringtone
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Use Arrow keys to return to main screen
Note: Use the same procedure to select different
ringtones for each line if you have multiple lines
Voice Mail Quick User Guide
Polycom IP450: 3-line, Caller ID, Speakerphone, HD Voice.
Polycom IP 335: 2-line, Caller ID, Speakerphone, HD Voice
These are the currently available phones and are subject to
change.
If you need assistance please open a
Telecom Work Request at
http://helpdesk.mines.edu/telecom.shtml
Voicemail Quick Reference
DISTRIBUTION LISTS
This quick reference is for the voicemail features
available on the new Polycom Voice Mail System.
If you need assistance, please open a Telecom Work
Request at http://helpdesk.mines.edu/telecom.shtml
BEFORE USING YOUR PHONE:
● Record your Name (callers will hear this unless
Personal Greeting is activated)
● Record and Activate your Personal Greeting
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Connect to voicemail.
Press 4 to Send a Message
Record message and press #
Press 2 to send message
Press 8 to use a distribution list number
(from 1-9)
Enter an extension number
Press 9 for dial by name directory
Voice Mail Options- Press 5
T his is w here y ou w ill rec ord and ac tiv at e
the greet ing y ou c hos e t o us e. T here are 3
c hoic es f rom t his m en u and t hen s ub m enus
af t er t he init ial s elect ion.
 Press 1 - Record Personal GreetingsThere are 3 types to choose from:
STAN DA RD G RE ETING
o
o
o
your
BYPASS A PERSONAL GREETING

Press # while the greeting is playing.
● Change your Pin Number-
For security reasons this
is strongly recommended.
Your Telephone number:
External-
(303)384-2XXX or
(303)273-3XXX
InternalxXXXX
Voicemail PIN88XXXX
XXXX is your extension
CONNECT TO VOI CE MAI L
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Log into Voice Mail by dialing 2100 or by pressing
Messages button
Enter PIN/Password
CHANGE PIN / PASSWORD
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Log on
Press 5 – Voicemail options
Press 5 – Change PIN
Enter your old password, press #
Enter new password, press #
Re-enter new password, press #
VOICEMAIL FROM OUTSIDE OFFICE
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Dial (303)384-2100 or
Dial (303)273-3000 & say “Polycom Voice Mail”
Press # at Auto Attendant greeting.
Enter your mailbox number.
Enter Pin number
Immediately after dialing the extension.
LISTEN / PLAY MESSAGES
O UT O F O FFIC E G RE ET ING
1- Listen to Inbox messages
2- Listen to saved messages
3- Listen to deleted messages
Message Options (for all Listen options):
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1- Play information about this message
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2- Replay this message
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3- Save this message
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4- Delete this message
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5- Forward this message
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#- Play next message
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*- Cancel and return to main menu
o
o
o
o
o
o
Press 3, Record after the beep
Press # to complete recording
Press:
1- Playback Recording
2- Accept/Use Recording
3- Delete & Re-Record
*- Cancel & Return to MSG
***Now you must activate the greeting
that you want your callers to hear by
pressing 3 (This takes you to 3 below)
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Press 2 - Record User Name- If none of
your personal greetings are activated,
callers will hear your name and a generic
system greeting.
REPLY TO A MESSAGE
After listening to message press 6- record reply.
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After the beep record message and press #
to complete the message
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Message options are:
1- Play Back Recording
2- Accept Recording
3- Delete & Re-Record
*- Cancel & Return to Msg. Menu
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After Accepting Recording:
Enter EXT to Send to
8- Use User Dist. List
9- Use Dial by Name
*- Cancel & Return Msg. Menu
Press 2, Record after the beep
Press # to complete recording
Press:
1- Playback Recording
2- Accept/Use Recording
3- Delete & Re-Record
*- Cancel & Return to MSG
EXTE ND ED AB SEN C E G REETI NG
SEND A MESSAGE
4- Send a message
Record your message and then press #
1 Play this message press one
2 Send this message
3 Delete and try again
* Cancel and return to message menu
Press 1, Record after the beep
Press # to complete recording
Press:
1- Playback Recording
2- Accept/Use Recording
3- Delete & Re-Record
*- Cancel & Return to MSG
o
o
o
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Record Name after the Beep
Press # to Complete Message
Press:
1- Playback Recording
2- Accept/Use Recording
3- Delete & Re-Record
*- Cancel & Return to MSG
Press 3 - Select Active Greeting
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1 – Listen to All Greetings
2 – Select Standard Greeting
3 – Select OOF Greeting
4 – Select Extended Absence Greeting
5 – Select Default Greeting
* - Cancel and Return to Options Menu