Associated Students, CSULB
Position Description
Position Title:
Division:
Department:
Reports To:
FLSA Classification:
Payroll Classification:
Assignment Duration:
Membership Services Representative
University Student Union
ASI Recreation
Membership Services and Marketing Coordinator
Non-Exempt
Part-Time, Student Assistant – Level I
Year-Round (12 mos.)
Partial Year (10/12 plan or 11/12
plan)
Academic Year (Fall/Spring)
Program Specific (duration of
program)
Approved Date:
July 8, 2014
GENERAL STATEMENT
Under the general supervision and direction of the Membership Services and Marketing
Coordinator, the Membership Services Representative is the front line staff and interacts daily
with facility patrons and program participants, primarily regarding membership interest and sales..
The student assistant is exposed to and must be able to handle a wide variety of people and
personalities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be
assigned.
1. Greet and welcome all visitors of the department with courtesy, and develop relationships
that ensure member retention and satisfaction.
2. Explains membership benefits and assists constituents in registering for programs by
performing a variety of transactions to maintain member records, program registration,
cash receipts, credits, and financial assistance.
3. Exhibits front end knowledge of registration and membership software, and troubleshoots
when member access is denied, or when software fails to allow member access.
4. Provides tours to potential members and establishes the benefits of participating in the
departments’ activities that meet individual needs.
5. Assists in emergency evacuations and acts as the front line contact to campus police in
case of a member or campus emergency.
6. Provides formal presentations to a variety of campus groups and organizations to
educate the campus about ASI Recreation.
7. Embodies ASI Recreation’s mission and demonstrates it on a daily basis.
8. Performs opening and closing duties of the Membership Services Desk, as well as
securing equipment and cash bags.
9. Answers phones and assists with questions and concerns about membership, as well as
all programs and features related to the facility.
10. Identifies, researches, and resolves member issues.
11. Performs light-duty cleaning such as vacuuming and dusting.
12. Works on special projects as assigned.
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MINIMUM QUALIFICATIONS
Education and/or Experience
Recreation Administration, Kinesiology, and Health Services majors are preferred, but not
required. Must be enrolled at California State University, Long Beach with at least six units and
be in good standing. Current CPR/First Aid/AED certification required preferred. Minimum or no
previous experience require.
Knowledge and Abilities
Successful candidate will possess knowledge of recreation and fitness activities and the ability to
connect well with constituents. Experience in customer service and effective communication skills
are desirable. At least 1 year of cash register experience and knowledge of computer programs
is preferred. Must be willing to work with an ethnically and culturally diverse group of student staff
and volunteers. Exceptional customer skills, dependability and punctuality are a must. Must
possess enhanced leadership skills and be able to work in a diverse environment.
Other Qualifications
The applicant must be available to work evenings and weekends during the academic year.
Hours during summer and winter breaks are to be determined by supervisor. The position
requires that the incumbent be patient, trustworthy, dedicated, responsive to member needs, and
outgoing. The employee must have strong customer service skills, be adaptable to last-minute
changes, and have the ability to work effectively with a wide variety of people and personalities.
PHYSICAL DEMANDS The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk and
talk, or hear. The employee is regularly required to use hands to utilize computer keyboard,
operate cash registers, troubleshoot equipment, etc. The employee is occasionally required to sit
at a desk; reach with hands and arms to store and retrieve supplies; and stoop, kneel, crouch, or
crawl.
WORK ENVIRONMENT The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather
conditions, and vibrations resulting from loud noises from programs, equipment, and classes.
***
I acknowledge receipt of the foregoing Position Description and understand that I am accountable
for the performance of the Essential Duties and Responsibilities contained therein.
Employee's Signature
Date________________________
I acknowledge receipt of the foregoing Position Description and approve it as an accurate
representation of the Essential Duties and Responsibilities of the position, as well as its Minimum
Qualifications, Physical Demands and Work Environment.
Supervisor's Signature
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Date_______________________