Dr Jones & Partners Sedgefield / Fishburn / Trimdon Colliery / Trimdon Village Patient Newsletter 5/1/2013 Issue 1 Welcome to our first Newsletter – suggested by our Patient Group – we hope you enjoy it. Please let us know your suggestions for future issues either by using the suggestion box in the surgeries or by email to cd-pct.DrJonesPrescriptions@nhs.net WHAT TO DO WHEN WE ARE CLOSED Doctors If it’s a life threatening emergency dial 999 If you need medical help but it’s not an emergency please dial 111 During normal practice opening hours we are your first point of Partners: contact for routine requests. Dr Peter R M Jones (m) MBBS Newcastle 1978. FRCGP Did not Attend (DNAs) Did you know that you can cancel your appointment with us in a click! Visit our website: http://www.doctorsnhs.co.uk Each month there are approximately 230 appointments which go to waste because patients who booked these appointments fail to attend, this is an enormous waste of clinical and administrative time. Please help us to help you by always cancelling an appointment you are unable to attend or no longer need, we are then able to offer this appointment to another person in need. Please don't be a DNA! Dr James H Larcombe (m) MB ChB Bristol 1982. FRCGP Dip Adv GP DRCOG Dr Christine J Hearmon (f) MBBS Newcastle 1985. MRCGP DRCOG DFSRH Dr W E Guy Robertshaw (m) MBBS Newcastle 1986. MRCGP MRCPsych Dr B Kate MacDougall (f) MB ChB Birmingham 1984. DRCOG Dr David J Anderson (m) MB ChB Sheffield 1991. MRCGP DRCOG EXTENDED OPENING HOURS Dr Diane E Robinson (f) Do you know the practice offers some appointments on two evenings per week between 6.00pm and 7.45pm? MBBS Newcastle 1996. MRCGP MA Dr Helen J Taylor (f) MBBS Newcastle 2001. MRCGP DFFP Loc SDI These appointments are offered according to national guidelines and are strictly pre-bookable and for the benefit of patients who cannot access the surgery during normal opening hours To find out more information please contact us on; 01740 620300 (Sedgefield) 01740 620284 (Fishburn) 01429 880284 (Trimdon Colliery) 01429 880254 (Trimdon Village) Salaried GPs: Dr Esther Sheard (f) MBBS Newcastle 2006. MRCGP DRCOG Dr Andrew Parker (m) MB BS 2002 University Of Newcastle upon Tyne, MRCP YOU SAID WE DID It is our intention to provide a comprehensive range of high quality health care to all of our patients. In December 2012 we distributed a Patient Survey to understand what our patients wanted from their GP surgery. Full results available on our website After collating all the information from the surveys returned there were some questions, comments, suggestions as outlined below. “Dedicated late opening on certain days” – we provide extended hours opening on Mondays and Thursdays, see article on page 1 “Need more female doctors/more permanent doctors)” – there are 10 permanent doctors: 5 male and 5 female – see details on page 1 Have “Repeat prescription box not at reception desk” – we now provide secure boxes at Sedgefield and Fishburn reception area. “Is there a patient forum?” – yes there is, the Patient Participation Group as detailed below Patient Participation Group – Helps the practice understand the views of Patients on health related issues Allows the practice to discuss information with Patients on the possible impacts and priorities of Clinical Commissioning Encourages Patient involvement in the practice We are still seeking patients in the 16 to 45 age group and patients of all ages from the Trimdons. If you would like to be involved - or if you would just like to discuss what it entails - then please contact the Practice Manager Helen Letts on 01740 620300. (NEXT MEETING 11/07/13 at 6pm until 7pm, Sedgefield Surgery) REBRANDING – The GP Partners have decided they would like to change the name of the Practice from Dr Jones & Partners to something which encompasses the four individual surgery sites which make up our practice and would welcome suggestions from staff, patients, carers and visitors. The new name might relate to the geographical location of the practice area or could see a change of name to something more organic like a tree or flower or object / sculpture. If you have a suggestion please can you drop it into one of our surgeries, telephone our Receptionists or email cd-pct.DrJonesPrescriptions@nhs.net All ideas will be considered Visit our website for more information on what’s happening in your GP surgery at http://www.doctorsnhs.co.uk Do you know you can also do the following online: Order your repeat prescription securely Cancel an existing appointment Tell us if you have moved address or changed your phone number Help us keep your clinic details up to date Subscribe to our on-line Newsletter WHO SHOULD I SEE? When you make an appointment at the doctors you can choose to see a Doctor, a Nurse Practitioner, a Practice Nurse or a Health Care Assistant (HCA). The following chart should help you decide who is best to see. Please ask for help if you are still uncertain. Health Care Assistant Practice Nurse Nurse Practitioner Doctor Height, Weight and BMI Same as HCA plus the following: Same as HCA and Practice Nurse plus the following: Multiple/Complicated Illness Blood Tests Dressings Minor Illnesses and Prescriptions: Pregnancy Related Problems Blood Pressure Ear Syringing E.G: Breast Lumps/ Problems ECGs Vaccinations Coughs/ Colds Sick Notes Breathing Tests Cervical Smears Ear/ Eye Infections Insurance/ Driving Medicals (also with Nurse/ HCA) Hearing Tests Smoking Cessation New Patient Registration Family Planning Contraception Sexual Health Water Infections/ Cystitis Chest Infections Disease Management (eg Asthma, Heart Disease, Diabetes) Skin Problems/ Rashes Health Advice and Well Person Checks Medication Reviews Women’s Health Men’s Health Anxiety/ Depression New Patient Registrations (also with nurse/HCA) Minor Injuries, incl. Back Pain As well as GPs, Nurse Practitioners, Practice Nurses and HCAs and as we are a training practice we also have trainees working in the Practice with an assigned Mentor. These include; GP Registrars – Fully qualified Doctors undertaking postgraduate training for General Practice in our practice. F2 Doctors – a grade of medical practitioner undertaking a 2 year training programme which forms the bridge between medical school and specialist / medical practice, they spend 4mths with us gaining valuable experience.