FLOODING QUESTIONNAIRE FOR BUSINESSES
What is the purpose of this questionnaire?
The more information we have about how flooding occurs and the impacts, the better
prepared we can all be.
By completing this questionnaire you will help us to better understand the full picture of this
flooding event in your area and the impact on you and your community.
We will use the information you share with us to map this flood event and further develop
our flood maps. In turn, this will inform decisions about how we manage flood risk in the
future and improve how we work with our partners to respond to flooding.
The information you provide will also help us to improve our flood warning service in your
area so we can provide more detail in our messages, making them as accurate, relevant
and timely as we can.
What will you do with my information?
We will collate the information you give us into a number of larger sets of data to
understand the full event. The majority of this data will be anonymous.
We may share this information with our local authority or emergency service partners for
planning and emergency planning purposes, but only in accordance with our Data
Protection Policy.
Environment Agency Data Protection policy
The Environment Agency keeps addresses of properties at risk of flooding in England in
Wales as part of our responsibility to provide flood forecasting and warning services to the
public. In addition we use this information to improve how we forecast, plan and deliver
flood warnings. We may also disclose the information when consulting with local
authorities, emergency services and other organisations for planning purposes. We have
strict rules regarding the use of personal information, in accordance with the Data
Protection Act.
About your business
Name and role
Business name
Business type
Number of staff employed
Address (including postcode)
Contact telephone number
Flood Warnings
Q1a Is your business registered
to receive Flood Warnings
from the Environment
Agency?
Q1b Please give your
correspondence address
registered for Flood
Warnings (if different from
above)
Yes
Q1c
Yes
No
N/A
Yes
No
N/A
Would you like to register
your business for Flood
Warnings?
Q2a Did you receive a Flood
Warning?
*Please note this service is not
No
If No, please go to Q1c
If No or N/A, please go to Q3a
available in every area at the
moment.
If you did receive a Flood Warning please tell us:
Q2b What type of warning did you Flood Alert
receive?
Q2c
Did you know what to do
when you received your
warning?
Q2d What action(s) did you take?
Yes
Flood Warning
No
Severe Flood Warning
General Property Information
Q3a What type of property(ies) is
your business in?
(for example: office block,
warehouse, small unit etc...)
Q3b Approximate age of the
property?
Q3c
What is the area of your
building(s)? square feet or
m2
Flooding Information – The damage caused by flooding is also affected by how often it occurs and how
deep the water was in the property.
Q4a Did you have flooding inside
your property(ies)
Yes
No
If No, please go to Q4p
If yes, please indicate which areas of the business:
Office
Lobby
Manufacturing areas
Storage areas
Staff rooms
Other (please detail)
Q4b If you were flooded, did you
Yes
receive a warning prior to
water entering your premises
Q4c Date of flooding
No
Q4d Duration of flooding (hours)
Q4e Time water entered property
Q4f
Your best estimate
of the depth of flooding
inside the property
Q4g Your best estimate
of the depth of flooding
outside the property
Q4h Approximate time of peak
flooding in your property
Q4i To your knowledge was the
water from
River
Sea
Drain
Other (please describe)
Q4j
Was the property affected by
sewage flooding?
Yes
Q4k
How long has your business
been in the property?
One year
No
2-5 years
5-10 years
More than 10 years
Q4l
Has flooding happened
before?
Yes
No
If No, please go to Q4n
If Yes, please give month and year
Q4m If you answered Yes to Q4l,
how often does flooding
occur inside the property?
Q4n
Annually
2-5 years
5-10 years
More than every 10 years
It would be useful if you
could estimate the cost of
damage you have suffered
Less than £10,000
£10,000-100,000
(this will help us to understand
the cost of flooding and keep
our calculations current when
carrying out studies for possible
future works)
£100,000-250,000
£250,000-1m
Greater than £1m
Q4o
What were the impacts of
flood in short/medium term
to your business?
Q4p
Did you contact any
organisation?
Was the response helpful?
Please describe why the
response was good or bad.
(Please circle as appropriate)
County Council
Local Authority
Environment Agency
Fire and Rescue Service
Water Company
Electric Company
Gas Company
Phone Company
Citizens Advice Bureau
Other
(Please circle as appropriate)
Space is included here for your observations about where the floodwater comes from, how it reaches your
property, or any comments you wish to make.
If you have photos you would be willing to share with us please state when they were taken (to the minute if
possible), where from and what they were looking at.
If you have electronic copies of images please email them to us at: flooddata@environment-agency.gov.uk
Please note there is a 10mb file size limit.
Thank you for taking the time to provide this essential information. Please return the completed
questionnaire to us in the reply paid envelope provided.
If you have any queries relating to this questionnaire please telephone 03708 506 506