Summary - Rockland Hospital

Dr.Loveleen Sharma
[email protected]
Deputy Medical Superintendent at SPS Apollo Hospitals. Healthcare management Post
Graduate with over 5years of experience in healthcare services. Experience in hospital
administration and as a Medical Officer in both Private & Government hospitals at
Chandigarh and Bangalore. Well exposed to areas around Gynaecology, Obstetrics, ENT,
Medicine and Casualty. Served as teaching faculty at Sukhmani Institute of Nursing
Chandigarh and Consulting Physician to private firms like Torque Pharmaceuticals &
conducted Annual Industry Health check-ups. Worked for National Rural Healthcare
Mission India (NRHM) as well.
Deputy Medical Superintendent at SPS Apollo Hospitals, Ludhiana
October 2013 - Present (9 months)
Oversee and support all the below mentioned terms of overall Operations, Quality,
People development & Appraisals, Grievance Handling & Redressal and other areas.
 ADMIN HEAD DIAGNOSTICS: Radio Diagnosis, All labs, Blood Bank, Endoscopy
 ADMIN HEAD: Inpatient Dept. /Wards: Floor Managers, Coordinators, Ward
Executives, MTs
 REPORTING MANAGER for : Technicians (Radiology, Endoscopy, Dialysis,
Neurology, Ophthalmology, Urology), Radiation Safety Officer, Attending and
Associate Consultants , Psychology Counselling Officer , DNB students.
 ADMINISTRATIVE ASSISTANCE for the ongoing DNB programs & its Appraisals .
Asst.Medical Superintendent at SPS Apollo Hospitals,Ludhiana
January 2013 - October 2013 (10 months)
 Admin assistance for all Operational issues.
 Improvement in the work process time to time by analysing feedbacks and
reporting to Joint Director Medical Services.
 Promptly handle queries, requests and complaints escalated via Ward executives
and other executives from the departments headed.
 Provide quality service and support to all areas in Operations & Medical Services
 Responsible for coordination between different departments for smooth functioning
and act as a liaison in minimizing the gaps.
 Tracking IPD ALOS & TAT in the Dept. of Diagnostics, analysis & action taking as
Oversee financial counselling , patient counselling and handle the grievances if any.
Involved in Administration logistics / Dept. trainings.
Implementation of various clinical standards and initiatives as an active member of
Medical Services team.
Act as a liaison between the clinical team and administration in maintaining the
optimal Clinical Governance.
Involved as an active team member on behalf of operations in implementing
operational quality standards & patient safety as per JCI standards. Standardization
& preparing the departments for the same.
Involved in audit procedures like medical record audit, inventory audit.
Participated in various hospital committees representing operations team for
implementation of standards.
Operations Executive at SPS Apollo Hospitals, Ludhiana
July 2011 - January 2013 (1 year 7 months)
 Administrative head: Dept. of Diagnostics (Pathology, Microbiology, Biochemistry),
Dept. of Radio-diagnosis, Endoscopy, IPD/Wards, Blood Bank, Dialysis,
Physiotherapy, Dietary , ECHS /Insurance/Embassy Clients.
 Reporting Manager for all Senior Residents, Technicians and Ward Executives.
 Responsible for administrative oversight, tracking and managing all the operational
aspects of all the stated departments.
 Ensure the smooth operation of these departments and handle the exigencies, in
order to streamline the efficient workflow.
 Ensure the implementation of the SOPs in a desired manner.
 Lead Team Member with the Surveyor during JCI Accreditation Survey in Jan 2013
at the hospital.
 Closely associated with the Quality Team in order to ensure readiness of all
departments for JCI Renewal Survey.
Healthcare Executive & Medical Officer at RVM Foundation
June 2010 - August 2010 (3 months)
 Administrative cum clinical responsibilities at RVM Humanitarian hospital at
 Had been responsible for contacting various NGOs and other non-profit/charitable
organizations in order to identify the most vulnerable population in the city in need
of health services.
 Organizing & administering health camps at these places in rural / urban slums at
and around Bangalore.
 Executive Assistant to CEO in managing the Bannerghatta hospital.
 Responsible for providing healthcare services as a Medical Officer at RVM clinic at
Kempfort, RVM
 Humanitarian home Chikkgubbi : shelter for destitute and poor.
Medical Officer at Diagnostic Affair
February 2009 - August 2009 (7 months)
 Attended to OPD, Emergency/Casualty
Medical Officer at Sri Sukhmani Institute of Research and sciences
March 2007 - August 2008 (1 year 6 months)
 Attending OPD and Emergency cases
 Conduct/organize medical camps.
 Well exposed to areas around Gynaecology, Obstetrics, ENT, Medicine and Casualty.
 Served as teaching faculty at Sukhmani Institute of Nursing.
 Consulting Physician to private firms around the institute like Torque
Pharmaceuticals, Ramky Industries and conducted annual Industry Health checkups in Private sector organizations.
Medical Officer at Civil Hospital
December 2006 - February 2007 (3 months)
 Responsible for managing casualty/Trauma cases in Emergency and Obs/Gynae
cases under NRHM services.
Intern at Indira Gandhi Medical College , Shimla
October 2005 - September 2006 (1 year)
Student at Indira Gandhi Medical College Shimla
2000 - 2005 (5 years)
Asst.Medical Superintendent
SPS Apollo Hospitals,Ludhiana
The Science of Safety in Healthcare- Armstrong Institute for Patient Safety & Quality,John
Hopkins University (6 weeks course)
Operations Executive
SPS Apollo Hospitals, Ludhiana
ACIAG Workshop - InspireOne Corporate Learning Program , TMI
Medical Officer
Sri Sukhmani Institute of Research and sciences
Certified course in Clinical Nutrition (6 months course)
 Symbiosis International University
Post Graduate Diploma in Medico legal Systems (PGDMLS), Medico legal Aspects of
Healthcare,(2012 – 2013)
Activities and Societies: XV National Seminar, Lavale Pune
 Indian Clinical Research Institute Bangalore
Post-Graduation in Healthcare Management, Hospital Administration, (2008 –
Activities and Societies: Prepared a Dissertation on "Prevention and Control of
Surgical Site Infections" at Narayana Hrudyalaya Bangalore. Participated in
Healthcare management conferences like Medical Tourism and Bio Medical Waste
Management organized by Apollo Hospital Bangalore
 Indira Gandhi Medical College Shimla
MBBS, Medicine, Surgery, Gynae/Obs., Paediatrics, and Others( 2000 – 2006)
Activities and Societies: Active team member in organizing committee at both school
and college level. Winner in cultural activities and Debate competitions at college &
Inter-college level