MORRIS-JUMEL MANSION
JOB DESCRIPTION
Title: VISITOR SERVICES MANAGER
Morris-Jumel Mansion: As Manhattan’s oldest residence, the Morris-Jumel Mansion Museum presents
American life from the colonial era to the present by preserving, collecting, and interpreting history, culture,
and the arts to engage and inspire diverse audiences. Built in 1765 by British officer Roger Morris, the house
was later inhabited by George Washington during the Battle of Harlem Heights in 1776 and the Jumel family
from 1810 to 1865. Visit our web site at www.morrisjumel.org . The Morris-Jumel Mansion is part of the
Historic House Trust of NYC and The Department of Parks and Recreation. The Morris-Jumel Mansion is an
equal opportunity employer (EOE).
The Mansion seek a full-time (5 days a week, weekend work required) Visitor Services Manager. The Visitor
Services Manager is responsible for guaranteeing exceptional service delivery and best practices that ensure the
goals and mission of MJM are clearly reflected at all times. She/he will work with the Executive Director to
ensure that the front of house operations of MJM run smoothly and efficiently.
The Role:
 Shape the Visitor Services department and service culture through the design and implementation of
visitor service offerings, systems, procedures and process.
 Develop and implement attendance programs in an effort to drive high traffic of Visitors to the Museum.
 Lead and manage a team of professionals focused in the various business operations of retail, ticketing
and facilities rentals as well as membership programs.
 Create and manage the rental system and process for the various facility rental opportunities within the
Museum (i.e. wedding rentals, corporate events, etc.
 Create and implement an operational plan for the retail operations of the Museum, both physical on-site
and virtual.
 Assist with special events and other projects as agreed with the Executive Director
The ideal candidate:
 Demonstrated commitment to professionalism and exceptional customer service that is instilled and
recognized in your team
 Prior success in a leadership role
 Ability and desire to coach and mentor staff to achieve optimal outcomes
 Proven experience in creating and cultivating partnerships as well as building solid working
relationships with vendors and contractors.
 Attention to detail and excellent organizational skills are critical
 Open to new challenges and accepting change
 Ability to successfully manage multiple projects and to prioritize accordingly
 Effective communicator with strong interpersonal skills
 Ability to work with co-workers, volunteers and the public professionally and tactfully, and support
management decisions and goals in a positive, professional manner.
65 Jumel Terrace · New York, New York 10032 · (212) 923-8008 · http://www.morrisjumel.org
MORRIS-JUMEL MANSION
Minimum Requirements:
 Minimum of 2 years of operational experience focused in museum/historic house, retail, hospitality, arts
and culture or entertainment related industries preferred
 Well-organized and detail-oriented self-starter with a desire to grow professionally in the field of
museums
 Excellent verbal and written communication skills and a talent for conveying ideas to others
 A demonstrated appreciation of, sensitivity to, and insight into contemporary art.
 Ability to assess priorities, manages multiple projects simultaneously, and works well under pressure,
excellent time management, problem solving and analytic skills.
 Organizational ability with strong management and supervisory skills.
 Ability to work accurately with close attention to detail and maintain confidentiality of sensitive
information.
 Ability to work with co-workers, volunteers and the public professionally and tactfully, and support
management decisions and goals in a positive, professional manner.
 Demonstrated proficiency with and accuracy in using MS Office products, including Word, Excel,
Outlook, PowerPoint and PastPerfect and other related software applications.
 Working knowledge of new technologies and ideas in cultural programming and museum practice.
 Bi-lingual (Spanish) highly preferred
Application Information:
 If interested in this position please submit a cover letter, resume and salary requirements to Carol S.
Ward, Executive Director via email at director@morrisjumel.org, please submit in MS Word or PDF
formats. Any questions can be directed to Ms. Ward at 212-923-8008.
65 Jumel Terrace · New York, New York 10032 · (212) 923-8008 · http://www.morrisjumel.org