Job No: ROLE PROFILE Job Title: Configuration Analyst (MAPS) Current Job Holder(s): N/A Department: IT Operations Date Created/By: 25/08/2015/Stephen High DEPARTMENT DESCRIPTION IT Operations provides the highest quality technology-based services, in the most cost-effective manner, to support MPS’s business strategy and strategic change programme. The department develops, enhances and manages applications and infrastructure through appropriate architecture streams to provision highly effective, reliable, secure, and innovative information systems to support MPS in its delivery of a world class service by exceptional staff. ILLUSTRATIVE DIMENSIONS User base circa 700 Circa 300 terminals / users connected through a VDI infrastructure spread across 3 sites to a VMware View (Horizon 5.x) environment Approximately 400 laptop users using Windows 7, centrally- configured/managed using VMware Mirage Current Microsoft technologies including Windows Server 2012 migration, Exchange 2010, CRM 2011 and SQL 2012 including clustering and web farm load balancing hosted on VMware5.x architecture. Circa 250 servers running on a VMware virtualised platform Redundant Wide Area VPLS network connecting three UK based sites. Dual 1GB links Leeds and London for BCP purpose. IBM i v7r1 on an IBM System i, with 3 partitions (Live, Test and Development), replicated onto similar machine, with single partition for HA. (To be decommissioned). Large implementation to deliver a new Members’ Sales / Servicing system for UK and International Members and Groups. Improve the Member experience through supporting multi-channel access and efficient self-service processes, integrated front / back-end and case management systems. Deliver seamless Member and staff processes, ensuring the security and integrity of information. Implementation will increase terminal, laptops and infrastructure exponentially with an expected additional 180 servers. Significant Data Warehouse implementation and greater architectural complexity, integrating existing / new applications and Member self-service. The Medical Protection Society is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 290,000 members around the world. Our benefits include access to indemnity, expert advice and peace of mind. Our in-house experts assist with the wide range of legal and ethical problems that arise from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. JOB PURPOSE The post holder will be required to support the delivery of enhanced capabilities to service MPS through the technical configuration of MAPS. MAPS is the working title given by MPS to Sapiens IDIT insurance package. The post holder will be required to have an in depth understanding of the capabilities of the system and the processes to follow when changes are required to the configuration of the package. 1 Job No: ROLE PROFILE The role holder will work within the System Analysis team forging close links with Membership Operations, Risk and other MPS departments in supporting further expansion of the framework including its adoption for International members. The post holder will also be expected to assist the Learning and Development team where required to aid the supply of user training and feedback. RESOURCES MANAGEMENT Management responsibility for: N/A Reports to: Lead Systems Analyst Budgetary/financial framework: N/A KEY RESPONSIBILITIES To review the different options within the product and determine the best way to configure the software to meet user needs To understand the current and future systems architecture Identify and document all configuration requirements and changes To be the key holder to all system documentation, original and updated Assist the delivery of effective training through support to the Learning and Development team To keep up to date with technical and functional evolutions of the product To create close links to the vendor ADDITIONAL INFORMATION: The post holder will be required to work from time to time in other MPS locations. The post holder must be available at short notice to work any hours required outside normal working hours. MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION Education/Qualifications/Training: Required No explicit minimum required Desired Enjoys learning and developing professional skills Working knowledge of Team Foundation Server Abilities/Skills/Knowledge: Proven ability to support the configuration and expansion of insurance system(s) Strong analysis skills Attention to detail Technically minded yet business focused Commitment to quality in all aspects of work A can do attitude is a must, with the ability to take the initiative 2 Job No: ROLE PROFILE Strong team player who leads by example and is able to work positively within any team Excellent communication skills and active listening Strong presentation skills An understanding where to take ownership of an issue and when to escalate as necessary The ability to work unassisted Patience, understanding and empathy with multiple stakeholders An understanding of the full software development lifecycle. 3 Job No: ROLE PROFILE JOB EVALUATION FACTORS – (relevant information required for JE but not covered above. Once formally used for JE this information may be stored separately from the main text of the JD) 1. EXPERTISE – What expertise is required for the type of work carried out by this role? What is the key purpose of the role and how does it differ from roles above and below? Experience of configuring insurance products would be advantageous for the role. 2. COMPLEXITY – How complex and ambiguous are the problems that are encountered by this role and the type of decisions that are made at this level? The role requires a high degree of technical competence The role will require independent thinking and solution proposals to their line manager and/or colleagues 3. IMPACT – What is the overall impact of this role on the organisation and the scope for driving the organisation forward? What is the influence of the role on the internal organisation and its employees/associates? The role is solutions focused and it is necessary for the efficient delivery of new and changing system configuration. The role will strongly influence the adoption of the new membership platform. 4. INFLUENCE – What types of relationships are required in this role? What type of communication, influencing and persuading skills are required for this role? The role will interact with a range of people at different levels in the organisation to provide guidance on the MAPS product The role holder will work on products and requests to expand the usage of the MAPS framework. 5. RESOURCES – What resources are they responsible for managing? People, technology, finance and third party relationship management. Not applicable to this role. I confirm that this is a true and accurate reflection of this job JOBHOLDER signature: Print Name: Date: LINE MANAGER/SUPERVISOR signature: Print Name: Date: HEAD OF DEPARTMENT (if different from Line Manager above) signature: Print Name; Date: 4