Job No:
ROLE PROFILE
Job Title: Configuration Analyst (MAPS)
Current Job Holder(s): N/A
Department: IT Operations
Date Created/By: 25/08/2015/Stephen High
DEPARTMENT DESCRIPTION
IT Operations provides the highest quality technology-based services, in the most cost-effective
manner, to support MPS’s business strategy and strategic change programme. The department
develops, enhances and manages applications and infrastructure through appropriate architecture
streams to provision highly effective, reliable, secure, and innovative information systems to support
MPS in its delivery of a world class service by exceptional staff.
ILLUSTRATIVE DIMENSIONS
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User base circa 700
Circa 300 terminals / users connected through a VDI infrastructure spread across 3 sites to a
VMware View (Horizon 5.x) environment
Approximately 400 laptop users using Windows 7, centrally- configured/managed using VMware
Mirage
Current Microsoft technologies including Windows Server 2012 migration, Exchange 2010, CRM
2011 and SQL 2012 including clustering and web farm load balancing hosted on VMware5.x
architecture.
Circa 250 servers running on a VMware virtualised platform
Redundant Wide Area VPLS network connecting three UK based sites.
Dual 1GB links Leeds and London for BCP purpose.
IBM i v7r1 on an IBM System i, with 3 partitions (Live, Test and Development), replicated onto
similar machine, with single partition for HA. (To be decommissioned).
Large implementation to deliver a new Members’ Sales / Servicing system for UK and International
Members and Groups. Improve the Member experience through supporting multi-channel access and
efficient self-service processes, integrated front / back-end and case management systems. Deliver
seamless Member and staff processes, ensuring the security and integrity of information.
Implementation will increase terminal, laptops and infrastructure exponentially with an expected
additional 180 servers. Significant Data Warehouse implementation and greater architectural
complexity, integrating existing / new applications and Member self-service.
The Medical Protection Society is the world’s leading protection organisation for doctors, dentists and
healthcare professionals. We protect and support the professional interests of more than 290,000
members around the world. Our benefits include access to indemnity, expert advice and peace of
mind. Our in-house experts assist with the wide range of legal and ethical problems that arise from
professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to
avert problems in the first place.
JOB PURPOSE
The post holder will be required to support the delivery of enhanced capabilities to service MPS
through the technical configuration of MAPS. MAPS is the working title given by MPS to Sapiens IDIT
insurance package.
The post holder will be required to have an in depth understanding of the capabilities of the system and
the processes to follow when changes are required to the configuration of the package.
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Job No:
ROLE PROFILE
The role holder will work within the System Analysis team forging close links with Membership
Operations, Risk and other MPS departments in supporting further expansion of the framework
including its adoption for International members.
The post holder will also be expected to assist the Learning and Development team where required to
aid the supply of user training and feedback.
RESOURCES MANAGEMENT
Management responsibility for: N/A
Reports to: Lead Systems Analyst
Budgetary/financial framework: N/A
KEY RESPONSIBILITIES
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To review the different options within the product and determine the best way to configure the
software to meet user needs
To understand the current and future systems architecture
Identify and document all configuration requirements and changes
To be the key holder to all system documentation, original and updated
Assist the delivery of effective training through support to the Learning and Development team
To keep up to date with technical and functional evolutions of the product
To create close links to the vendor
ADDITIONAL INFORMATION:
The post holder will be required to work from time to time in other MPS locations.
The post holder must be available at short notice to work any hours required outside normal working
hours.
MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION
Education/Qualifications/Training:
Required
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No explicit minimum required
Desired
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Enjoys learning and developing professional skills
Working knowledge of Team Foundation Server
Abilities/Skills/Knowledge:
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Proven ability to support the configuration and expansion of insurance system(s)
Strong analysis skills
Attention to detail
Technically minded yet business focused
Commitment to quality in all aspects of work
A can do attitude is a must, with the ability to take the initiative
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Job No:
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ROLE PROFILE
Strong team player who leads by example and is able to work positively within any team
Excellent communication skills and active listening
Strong presentation skills
An understanding where to take ownership of an issue and when to escalate as necessary
The ability to work unassisted
Patience, understanding and empathy with multiple stakeholders
An understanding of the full software development lifecycle.
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ROLE PROFILE
JOB EVALUATION FACTORS – (relevant information required for JE but not covered above. Once
formally used for JE this information may be stored separately from the main text of the JD)
1. EXPERTISE – What expertise is required for the type of work carried out by this role?
What is the key purpose of the role and how does it differ from roles above and below?
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Experience of configuring insurance products would be advantageous for the role.
2. COMPLEXITY – How complex and ambiguous are the problems that are encountered by
this role and the type of decisions that are made at this level?
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The role requires a high degree of technical competence
The role will require independent thinking and solution proposals to their line manager
and/or colleagues
3. IMPACT – What is the overall impact of this role on the organisation and the scope for
driving the organisation forward? What is the influence of the role on the internal
organisation and its employees/associates?
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The role is solutions focused and it is necessary for the efficient delivery of new and
changing system configuration.
The role will strongly influence the adoption of the new membership platform.
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4. INFLUENCE – What types of relationships are required in this role? What type of
communication, influencing and persuading skills are required for this role?
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The role will interact with a range of people at different levels in the organisation to provide
guidance on the MAPS product
The role holder will work on products and requests to expand the usage of the MAPS
framework.
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5. RESOURCES – What resources are they responsible for managing? People, technology,
finance and third party relationship management.
Not applicable to this role.
I confirm that this is a true and accurate reflection of this job
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LINE MANAGER/SUPERVISOR signature:
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HEAD OF DEPARTMENT (if different from Line Manager above) signature:
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