Job Description
Assistant Director of Assets – West
Line manager
Executive Director of Assets
Department
Assets
Location
Dudley or Leamington Spa
Direct reports
Purpose of role
2 Senior Surveyors
plus 1 of Support Team Leader, Analyst, Programme Manager
Deliver an integrated maintenance service in accordance with:
 Statutory, regulatory and contractual requirements
 Service commitments to residents
 Value for money targets with the overall aim of reducing
maintenance spend
Increasing the value of Stonewater’s housing assets
Effective management of risks and budgets
Portfolio responsibility for support, analysis or programming
Key relationships
External: Contractors, Consultants, Regulators, Residents and
Resident Groups
Internal: Finance, Divisions, Internal Audit, Asset Management
colleagues
KEY RESPONSIBILITIES
1. Ensure statutory, regulatory and contractual standards concerning homes are
met; to residents, staff, contractors and members of the public:

Ensure competent staff are in place and sufficient communication and
reporting arrangements are in place

Ensure budgets are sufficient to meet statutory requirements

Ensure contractors are competent and capable of meeting statutory
requirements

Embed arrangements for continuous improvement and quality assurance in
the delivery of health and safety
2. Deliver service commitments to residents:

Working with Assets senior managers, ensure that service commitments and
supporting policies and processes are consistent, coherent, and
communicated to residents and other Stonewater teams

Ensure robust arrangements are in place to deliver service commitments and
to respond to service failures, complaints, and contact from MPs, Councillors,
solicitors and the Housing Ombudsman

Ensure that contractors engaged to deliver services are competent, properly
appointed, and proactively managed

Embed the culture and process to ensure services are responsive to the
needs of all residents and improve by 2018 to “best in class”
3. Value for Money (VFM) targets:

Contribute to the formation and delivery of the Assets VFM plan

Contribute to corporate projects for reducing costs and managing demand
from residents, including rewards and penalties

Subject to the success of demand management policies and the economic
environment, reduce total asset management spend while maintaining service
standards

Prepare, monitor and effectively manage budgets for £22m (S) £15m (W,
E&N) approximately, ensuring timely and accurate reporting
4. Increase the value of Stonewater’s housing assets:

Ensure that underperforming assets are identified and acted upon

Ensure that opportunities for disposal or development are identified and
passed to the Portfolio Options team
5. Actively contribute to Stonewater’s Senior Management Team; contributing to the
work of that Team and to strategy and policy development
6. Ensure that all operational risks are clearly identified and actively managed,
linking to both corporate strategic risks and individual staff plans
7. Other
a) Undertake additional training or vocational qualifications as required.
b) May be required to participate in Business Continuity (BCP) activities.
c) Required to comply with the Association’s Equality and Diversity Policy and
procedures and may be required to participate in promoting them.
d) Comply with all relevant health and safety policies and procedures including
general statutory responsibilities as an employee/those specific to the post
e) Undertake diligent and responsible budget management to ensure best use of
the Association’s resources and realisation of Value for Money targets.
f) Undertake line management of team members in accordance with the
Associations HR policies including 1-2-1, training needs analysis and personal
development.
g) Undertake such flexible and additional working hours as may be necessary,
within reason, to facilitate the efficient fulfilment of the Association’s services.
h) Undertake other duties of a similar level of responsibility, as might from time to
time be reasonably required.
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PERSON SPECIFICATION
1.
Excellent communication, leadership and interpersonal skills.
2.
Excellent customer focus and committed to high quality service delivery.
3.
Good change management skills; evidence of delivering effective services.
4.
High level of technical knowledge and contract management skills.
5.
Financially literate with good IT skills.
6.
Excellent business acumen including strategic and tactical thinking skills.
7.
Excellent verbal and numerical reasoning skills including monitoring and
evaluating, judgement and decision making.
8.
Good influencing and persuading skills.
9.
Excellent objective setting and time management skills, including the ability to
prioritise workload and meet targets.
10.
A commitment to teamwork.
11.
Skilled in reporting facts and presenting ideas verbally and in writing to a
range of audiences.
12.
13.
14.
15.
Excellent knowledge of property law and regulations, performance standards
and reporting requirements.
Experience of managing customer-facing services at a senior level.
Minimum of 5 years’ management experience at a senior level.
Excellent understanding of housing construction and maintenance.
16.
Excellent understanding of housing markets.
17.
Educated to degree level (or equivalent); professional qualification in
construction, housing, management or property.
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