New library is great; “beautiful building”
Ramp at new library
Hearing loop in library activity room, VicDeaf will now use rooms for deaf awareness events
Redevelopment of the CBD which removed kerbing to improve access e.g. Hargreaves, Mitchell and Bull St
Increased focus from CoGB on physical access e.g. ramps
The tactile at pedestrians great for people with a vision impairment
Kangaroo Flat Sports Club and RSL Club good access
Art Gallery, good access
Easter Parade, easy to walk around
Eaglehawk pool is really good to access and use
Footpaths CBD
Disability car parks and ramps
Retrospective work upgrades
Bringing old buildings up to scratch
Better at identifying non-compliant buildings
Building inspector access trained and involved in design of new buildings
Access map for Bendigo (free) x 3
The amount/location around the CBD, toilets behind tourist information centre has a step to get into
The type of doors used; heavy, handles can’t be round need to be D shaped, remove time on automated doors e.g. The Mall, Library has push button to get into toilet area but then a door handle to get into the toilet
Size; may comply but most are not functional, too small for larger chairs, can’t fit carers in there comfortably
Dirtiness; no bins for large pads, cleanliness not maintained, no shelving to put bags instead goes on floor
*In England, all disability organisations have swipe cards to access all accessible toilet facilities, ones which aren’t open to the general public; they contain gloves, wipes, hand wipes and a fold down bed for adults
*Maroondah City Council installed a changing places toilet; contains adjustable changing bed, tracking hoist system/or mobile hoist, adequate space, centrally placed toilet, screen or curtain, wide tear of paper for to cover bench, large waste bin for disposable pads, non-slip floor
Plain English; came up 7 times; Scope offers this service can get documents to gain the communication access symbol
Large print; unable to see small print e.g. words and

Getting around portal
Community grants program, asks how the project will benefit/support cultural diversity and people with a disability
Accessible restaurant guide is good, but needs to advertised more and in hard-copy at key locations
More people are being educated about mental health and physical disabilities x 2
People are becoming more aware of who may need help, therefore more likely to help
CoGB run seminars, Murray Mountain Forum, educate people on how to design and build public spaces in terms of access
Companion Card x 2
Occupational Therapists to do HACC assessments
Staff training
Customer service x 3
Promotional documents, vision Australia reviewing and providing feedback
Front counter design; hearing aids
Website readspeaker
Improved emergency management process/service for vulnerable members in the community
Marketplace is good, unless lift is out of order. Although some individual shops are difficult to negotiate.
Safeway – trolleys for disabled. numbers on brochures, business cards, some signs e.g. scooter recharge point in the library
Internet; not affordable for everyone, some people are computer illiterate
Website; hard to navigate
Caption videos; VicDeaf offer this service can be done to important CoGB videos
Promote services; Scooter recharge points, all abilities toilets, restaurant guide
Visual cues; in publications, bulletins etc.
Test equipment; hearing loop in buildings that aren’t used too often
Technology; apps are good to inform people
Library; end ramp is dangerous, no covered verandah outside when waiting with clients for taxis, high roof can make people with a disability feel uncomfortable, anxious
& overwhelmed; missed opportunity to celebrate something good to do with access, excellence in function and accessibility
CoGB buildings; steps to get inside, lifts too small for large chairs, some have no all abilities toilets, little attention given to the access needs of small towns, don’t talk about cost talk about being the right thing to do, need to increase standard we do things, not just meet the minimum standard
Lighting; no lighting around Heathcote Health, safety issue
New projects; stronger awareness of disability access, continued attention to accessibilities
Heritage buildings; lifts and ramps
Design over accessibility; small things slip through in

streetscape and capital works, new buildings should not have access issues x 3
Services; Remote access services and rural facilities aren’t as well fitted out, not as user friendly when compared to the CBD; digital implementation of services to rural areas, businesses having access by council on how they can provide these things e.g. brail, large print, extend services;
Scope, VicDeaf
Disaster relief; Ask community to work with CoGB during the CFA relocation process, natural disasters o Can CoGB offer assistance to service providers who bring vulnerable people into the CBD during bushfires, floods etc.
Disabled friendly buses; at the right height from the bus and the footpath, have an afterhours service, public transport and taxis use a lot of a person’s pension, better internal transport for moving within small towns
With the introduction of NDIS, service provider buses will no longer be in use, good for people’s wellbeing to have a community bus, can CoGB bus be hired out?
Train service extend to other areas
Taxi call out, instead of running the whole bus network
*Mornington Peninsula Council has a community bus that people can ring and order, cheaper for the individual plus council for not having to have a whole bus network
Hargreaves Mall; boulders used aren’t good for people with a vision impairment, not enough luminous contrast
Easter Festival; quiet spot for people with autism
Australia Day; make sure stalls are accessible for people in

a wheelchair and that they can see the stage
Park for Play; all abilities playgrounds
Lake Weeroona; ramp at the tram stop is a different height than the tram
Bendigo Show; disabled parking in a good place, but wasn’t able to get into the area, poles refrained person from entering with a wheelchair, “continue the thought”
Companion Card; needs expanding and more promotion x
2
Groups who actively promote inclusiveness should have reduced fees and charges, or have some type of incentive
Footpaths/Gutters; no tactiles certain areas, no footpaths joining up to bus stops, curbs not wheelchair friendly
Booth, Queen & Williamson St, no footpaths around
Heathcote Health, bluestone not good for wheelchairs; inconsistent in small towns
Roads; safety of crossing (Harcourt, Pall Mall, Williamson)
Parking; not wide enough or enough spaces, in the CBD and/or Marketplace safe taxi drop off points, parking outside library have been shortened, not long enough for buses, safety issue
Restaurants Mitchell St, step into them, someone has to go check the restaurant before they eat there
Dragon City lanes – step up to enter – ramp poor.
Railway station car park – poor visibility when people in wheelchairs using crossing.
Also problems boarding trains in wheelchairs
Footbridge over train track inaccessible, have to cross

over tracks; create footbridge automated gates to able to cross at any time
Accommodation doesn’t accommodate for people with a disability
Taxi drivers – taxi need upper window, feel excluded and disconnected from outside environment when in a wheelchair in a taxi
Confusion with taxi’s; street signage, Melbourne based bad for people with a disability trying to explain their location to an automated system; heightens anxiety levels
Accessible communication cards for taxi drivers
NDIS, no funding for service provider transport
Many shops aren’t accessible for wheelchairs
No access to Auslan interpreters in afterhours emergency at the hospital