STUDENT ASSISTANT TRAINING CHECKLIST:
DAY 1
UC Flex/Pay Periods/etc.
 Clocking in/out
 Viewing Check Stub (www.ucflex.uc.edu/irj/portal)
 Need Emergency Contact & Birthday information
 Library Triage
 Breaks during shift
 Let staff person know when you are taking a break – No breaks beginning or end of shift
 “Snacks only” at the second student desk – keep clean, no snacks at the front desk
 Meals should be eaten at staff table or public eating areas in the college
Student Assistant Manual
 Read over student responsibilities
Semester Schedule
 Includes exam week, break week
 How to get sub – Student Assistant Substitution Form
 What to do if you have to miss a shift – Must call & talk to a Staff Member – No Voicemails
 Inclement Weather – WCPO or UC website, you can have it texted to your phone as well
General Tour of Library (location of)
 Circulation Desk-see handout
 Pinterest
 Mail
 Quality Service
 Phone Etiquette
 Computers/public printer
 Group study rooms
 Video shelves/tape-CD players/DVD & VCR players
 Quiet Zone Area
 Stacks/oversize
 Group Study Area
 Reference/information desk
 Law Collection
 Atlas/Dictionary Stands
 Magazine and newspaper stands (browsing area)
 Periodical shelves
 Copiers/office supply table
 Kitchen area
 Wash, dry, put away all utensils and dishes after using them
 Clean up any messes on counter and in microwave
 Write initials on any food/drink kept in fridge for more than one day (otherwise could be tossed)
 Staff area/offices etc./copier/printer/fax/scanner/mail baskets
 Office Supplies/Printer-Copier Paper Storage
 Student Area/folders/lanyards/personal items kept in lockers (not at circ desk)
 Laptop/Group Study Rm. Equipment
 AED-defibrillator/fire extinguishers/emergency exits
 Reserve Shelf
 LC Easy first lesson
 Outside tour-IT, Display cases
 Basic searching with the catalog/Sierra
Performance Evaluations
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Results – will receive copy – copy in personal file
Day 2
Circulation Desk Area
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Reserves: books/media-make yourself familiar
No texting and no headphones while sitting at the front desk
Go over Library Website
1. About the library-policies, confidentiality
2. Services
Hold shelf/ILL shelf
Group Study Room Scheduling Books/Keys
Location of necessary supplies: date due cards, calculators, office supplies, headphones, etc.
General Supplies in black closet
Circulation Procedures
 Logging on/off Millcirc/student logon and password
 Circulation manual
 MSDS Manual
 Patron confidentiality
Check In
 Clermont material
 Count Use/Magazines
 Other UC /OhioLINK/ILL material
 Sending material back to other libraries
 Fines
Check Out
 Student ID card
 Clermont materials
 Date due cards
 Reserve items
 Hold shelf items (UC, OhioLINK and ILL material)
 Gate alarm
 Reserve material drop off
 Community borrowers
Handling Reference Questions
 Only answer basic reference questions that involve “known” information from the requestor
 All other search-related questions go to the reference librarian
Ongoing Training  Covers Student Manual, Task Schedule, Working With The Public, Circulation Manual, Sierra
Telephone
 How to answer
 Caller on hold (ex: for checking on something or trying to find someone)
 Transferring a call
 Taking Messages
Shelving
 LC call numbers
 LC Easy program
 Pay attention and shelve items in the proper place: periodicals, learning and teaching, reference,
careers, stacks, oversize, reserve (books and videos), non-reserve videos, microfilm, etc.
Periodical Row
 Materials are to be kept in order and shelves dusted
Duty Schedule
 Location of sheets
 Opening
 Closing
Project Requests
 Additional tasks assigned by library staff (ex. Checking web links, data entry, filing, etc.)
Walkthroughs
 Do once every hour if possible.
 Report any problems or suspicious activity.
Food And Drink Policy
 Food is allowed in Library. Covered beverage containers only.
 Students cannot order food and have it delivered to the library
 Additional monitoring due to food and drink.
 No food storage
Public Printer
 Paper refill – which paper to use
 Printer problems – Posting Out of Order Sign
Copiers
 Paper refill – which paper to use
 Copier problems
 Library has no change! Will accept $1 & $5 bills, there is some change in the pig
Emergency Procedures
 Security office
 Campus police phone numbers
 Customer Service Training
DAY 3
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Problem Patron Training
Scan &Put a book cart with returned items in order for shelving
Begin shadowing other student assistants and doing basic checking in and out of library
materials
Process items for cargo and placing items on the hold shelf
Start performing opening/closing duties
Retrieve items from the Textbook Reserve shelf
Gateway/Community Borrowers
Smarthinking
Reference Training with Librarian
DAY 4
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Scan &Put a book cart with returned items in order for shelving
Begin shadowing other student assistants and doing basic checking in and out of library
materials
Process items for cargo and placing items on the hold shelf
Start performing opening/closing duties
Retrieve items from the Textbook Reserve shelf
Updated 07/13/14 NW