PALLANT HOUSE GALLERY
JOB DESCRIPTION
DUTY MANAGER
Ref:
DM-260614
Post Title:
Duty Manager
Reporting to:
Head of Operations/Front of House Manager
Hours:
Working weekends on a rota system and additional cover for weekdays,
weekends, Thursday evenings, Bank Holidays, holiday cover, sickness
and events by arrangement.
Keyholder responsibility.
Salary:
£8.65 per hour.
Payment period:
Monthly, on the last Friday of the month.
Job Summary:
The Duty Manager will manage the Gallery and create a welcoming
environment for all patrons, whilst maximizing sales and profits. The Duty
Manager has responsibility for the safe and effective operation of the
Gallery and the security of the art collection, supported by the front of
house team. The Duty Manager will work closely with the Front of House
Manager and the Head of Operations.
Responsibilities:
1. To provide a safe and welcoming environment for all visitors to the gallery.
2. To be the Duty Manager for events, commercial hire, plus other activities as
required.
3. To organise appropriate front of house staffing levels for all activities.
4. To manage and co-ordinate front of house staff and volunteers.
5. To be responsible for fire safety whilst on duty.
6. To be a keyholder for the Gallery.
7. On call, out of hours for alarm activations for the fire, intruder alarms and other
unforeseen events that require your support. Available to attend site on call out
within 20 minutes.
8. To be responsible for the security of the building and contents whilst on duty.
Control building access and efficiently use CCTV for purposes of building security.
9. To ensure that the gallery areas are properly monitored.
10. To ensure that health & safety and appropriate licensing requirements are adhered
to at all times to ensure the safety of staff, volunteers and visitors.
11. To be a First Aider whilst on duty with assistance from the front of house team.
12. To maintain the good appearance of all public areas and areas surrounding the
gallery building and to supervise external contractors when required.
13. To ensure an exceptional standard of service to all visitors.
14. To deal effectively with customer enquiries, comments and complaints.
15. To be responsible for dealing with any emergency at any time.
16. To be responsible for front of house operations, updating the till ticketing system,
money handling, refunds and security of the contents of the safe. To oversee the
reconciliation of the daily front of house income.
17. To be responsible for the safe efficient opening and closing of the building.
18. Liaising with all staff members, shop and restaurant staff as required.
19. Together with the Head of Operations, the Front of House Manager and the
Curator take responsibility for environmental control. Monitoring the environmental
conditions within the Gallery and ensuring that the correct conditions are achieved
and maintained.
20. Cover Duty Manager shifts when required.
21. Arrange late night taxis for staff working after 11pm.
22. To give the Head of Operations and Front of House Manager any necessary
assistance in the efficient running of the gallery.
Volunteers
Volunteers are a vital resource to Pallant House Gallery and it is the responsibility of all staff to
treat them with respect and to value their contribution appropriately. If a volunteer is assigned to
assist you at any time you will retain responsibility for these requirements of the job in terms of
accuracy, efficiency and standards of completion. You should ensure good communication and be
aware of your responsibility towards the volunteer in terms of Health & Safety.
This job description is an outline of the duties of the post and is not meant to be a detailed
summary. Other duties may be required according to the needs of the Gallery. The job
description may be subject to agreed amendment in the light of experience and the need for
change to an equal level of responsibility.
Annual Appraisal
All members of gallery staff receive an annual appraisal by their line manager. The purpose of the
annual appraisal is to understand how well the job has been working in the previous year, assess
progress towards the targets made at the previous annual appraisal and to set targets.
Equal Opportunities
Pallant House Gallery is working toward being an equal opportunities employer.
PALLANT HOUSE GALLERY
PERSON SPECIFICATION
Ref:
DM-260614
Post Title:
Duty Manager
Reporting to:
Head of Operations/Front of House Manager
The ideal candidate will be able to demonstrate the following skills, experience and qualities:

A proven track record of working with the public, preferably within an arts environment.

Excellent customer care skills.

Excellent interpersonal skills.

Experience of managing staff.

Experience of managing Health & Safety and emergency procedures.

A commitment to providing excellent standards of customer care.

Experience of reconciling cash takings.
KNOWLEGDE
ESSENTIAL
Understanding
of front of house and customer services.
DESIRABLE
Broad knowledge of and an
interest in Modern British
Art.
Knowledge of health & Safety matters, including
current legislation.
An understanding of and commitment to equal
opportunities and to making the arts accessible
to all.
EXPERIENCE
Understanding of Fire and Alarm Systems.
Experience in a front of house and/or customer
service role, preferably within an arts
environment.
Experience of
environment.
SKILLS
AND ABILITIES
working
within
a
team
Experience of managing and supervising staff.
Ability to work flexibly, in the evenings and Needs to have a good
weekends as appropriate.
attitude in responding to
demands and requests
Ability to effectively manage and motivate a
team.
Needs to have a good
Excellent interpersonal skills.
aptitude in a variety of
situations
Strong problem solving ability.
Good organizational skills.
Excellent communication skills (both oral and
written), with the ability to communicate with a
wide and diverse range of people, including the
general public, artists and other interested
parties.
Ability to efficiently manage a range of duties and
prioritize as appropriate.
Ability to handle difficult situations calmly and
sensitively.
Ability to work well with internal and external
colleagues, collaboratively and in a teamoriented way.
PERSONAL
QUALITIES AND
ATTITUDES
Ability to use computerized systems (word
processing, database and spreadsheet) with
good keyboard skills.
Commitment to high standards and customer
Enthusiasm for the arts in
care
general
Commitment to continuous improvement
Tactful and diplomatic
A positive and enthusiastic self starter
Proactive and responsible in approach
A team player
Friendly and open
Is thorough and pays attention to detail
Confident and assertive
Calm under pressure