Christopher Robin Sure Start Children’s Centre
Parents Satisfaction Survey 2013- 35 Repsonses
1) How did you hear about the Christopher Robin Sure Start Children’s Centre?
Health Visitor= 12
Pre-school/ Nursery
Midwife= 2
Other:Childrens Centre Staff at HV
Word of mouth = 14
clinic= 2
Leaflet
Poster
Facebook= 2
Challenger Advert
Website= 1
Toddler Group- 1
2) How often do you access services at the Christopher Robin Sure Start
Children’s Centre?
Weekly= 22
Hardly Ever
Fortnightly=4
Have not used
Monthly=5
Only used once=2
3) What would encourage you to use the Children’s centre services more?
“It would be nice if their room was bigger”
“I use it weekly but would come more if the same group ran more”
“I so miss the music sessions at Ewhurst”
“They’re always fab so don’t need to change- unless they want to work
around my youngest sleep patterns?”
“ Maybe afternoon times as well”
“ I think its fine”
“I will come weekly now I know about the group”
“If Grandparents Group was held fortnightly”
“Grandparents group more often”
“Extra Grandparents meetings”
“Being available on more days”
“Toddler groups”
“I work so can only go once a week”
“Only have my granddaughter once a week”
“More classes for toddlers”
“More different types of play”
“Already feel encouraged to use all activities”
4) Overall how satisfied are you with the Christopher Robin Sure Start Children’s
Centre?
Very Satisfied = 29
Unsatisfied= 0
Satisfied = 6
Very unsatisfied=0
5) If you have answered that you are unsatisfied please explain why:
N/A
6) Has the Christopher Robin Sure Start Children’s Centre made a difference to
your life?
YES= 32 NO= 1 No Answer=2
7) If you have answered yes to the previous question please explain how the
Children’s Centre has made a difference?
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Helps me meet more mums and gives me and my daughter activities
to do together
Learning and interaction skills
Meeting new mums
Way to meet other local parents, ideas for play at home, support in
early months
Helps my grand daughter to share toys
Helpedto meet other local mums and get out the houe
Educational stimulation for baby
Supportive
Made new friends
Where we live nobody else has small children so this hasgiven us a
lifeline and for our son to meet other children
After suffering post natal depression their support has kept me
going
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They have helped me get back on my feet with my children since I
split with my husband
My child social interactions have improved and my confidence, met
some new mums, I have gained some ideas to do with my child at
home
Mixing with other children and different stimulation
Socially for both my daughter and I
Great way to meet people
Allowed us to meet grandparents in similar circumstances
Made lots of friends
Talking to other grandparents
Its lovely to have somewhere to take Lily that’s free
Helped me cope with my new baby and make friends
Access more toys and ideas for playing meeting other mums
As a new mother in 2010 and new to the area, I made all of my
mummy friends by meetingthemthrough the childrens centre and
buggy babes am am genuinely grateful for the help and advice and
fun! I’ve received over the years since then
Huge support in the early stages with link and the health visitors
and information at key stages such as weaning, teething, play.
Made some very good friends we are having our 2nd and 3rd
together now!
Have made a number of friends through the various groups all with
similar age children which was great as I moved to Cranleigh soon
after having baby- staff are always supportive and we really enjoy
the sessions
Introduces me to other mums and babies when previously I didn’t
know anyone
Activities for me and baby to go to each weel and meet other
mums and babies a similar age
Have been able to meet lots of other mums and babies as well as
access useful information.
8) Do you feel you have the opportunity to be involved in the decisions and
planning of the Children’s Centre?
YES- 17
NO- 12
Sometimes- 1
9) Do you access the Children’s Centre website www.surestartcranleigh.co.uk?
YES- 18
No- 16
10) Are you a member of our facebook page?
www.facebook.com/ChristopherRobinSureStart
YES= 11
No= 22
11) Do you feel safe when accessing Children’s Centre services?
YES-
29
No- 0
12) Which area do you live in?
Alfold- 1
Cranleigh= 25
Ellens Green
Ewhurst= 2
Wonersh
Shamley Green
Dunsfold- 1
Other:5 out of area
Chiddingfold
13) Please indicate your working status:
Full time = 6
Part time= 10
Self employed=1
Unemployed/looking for work
Housewife/husband=10
Retired=6
Student
14) Please answer the following questions for any sessions/ services you have
accessed:
a) Play and Learn
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My child’s social interactions have improved as a result of attending this group
YES- 28
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NO-1
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We have repeated activities from this session at home
-
YES-20
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NO- 3
Other comments:
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Great opportunity for meeting friends. My son always enjoys it
Great session
Singing session at the end is a lovely way to bring all the kids together
after the individual play
b) Grandparents Group
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I have developed a supportive network of friends by attending this group
-
YES- 4
NO- 1
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This session has helped me develop a positive relationship with my grandchild
YES-5
-
NO
Other comments:
c) Twins, Triplets and Multiple Birth Group
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I now feel part of a supportive group of parents of multiples YES/NO
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My children have formed positive relationships with others as a result of this
group YES/NO
Other comments:
d) Daddy and Me
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This session has helped me to improve my interactions with my child through
play
-
YES- 2
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NO
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Daddy and Me has helped develop a positive relationship with my child
-
YES- 1
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NO
Other comments:
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Good opportunity for daddy to bond with my son without me. They
always have fun
Husband regularly goes to Daddy and Me- is a great opportunity for him
to take both children out at once
e) Buggy Babes
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Buggy Babes has allowed me to be part of a supportive social network of local
mums
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YES- 18
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NO
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My knowledge of postnatal issues has increased
-
YES- 17
NO- 2
Other comments:
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Have made some great friends because of this group. Invaluable
All of my early worries and questions were answered by attending buggy
babes- a fantastic session/ services to which I am eternally grateful
- Made friends for life! God way of introducing gentle exercise back in
quite quickly after birth
Brilliant group, would recommend to anyone!
f) Baby Massage
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Very good helped a lot
Fantastic-would recommend
It was lovely to bond with my son during these sessions
It really helped my child with colic
Really enjoyed this. Still use techniques on my 3 year old and now on my
2nd baby
This was brilliant, really helped with bonding and colic
My baby really enjoyed this and so did I.
g) Parenting Puzzle Workshop
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This workshop has given me knowledge about positive parenting techniques
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YES- 2
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NO
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I have continued to use these techniques at home
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YES- 2
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NO
Other comments:
After completing this course twice it makes me stop and think before reacting
to situations with my son
h) School Holiday Activities
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I have gained ideas of things to do with my child at home
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YES- 8
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No
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My child’s social interactions have improved by attending School Holiday
activities
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YES- 6
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NO
Other Comments:
Not been to yet and hard to get outside of Cranleigh
Its good to have something to do in what would otherwise be long holidays
Really enjyed Easter Egg Hunt and activities and also Halloween creepy crawlies
session and handling etc
Which of the following Children’s Centre information/ support have you found helpful
(please tick all that apply):
Sleep Routines- 5
Weaning- 10
Behaviour- 7
Safety- 3
Dental Health- 7
Breastfeeding- 5
Family Information Service-2
Healthy Eating- 6
Benefits- 4
Other (please state):
Returning to work-1
Potty Training- 1
Any other comments?
-Thank you to all the staff for their friendly, helpful support.
-Brilliant, really helpful
-Thank you, great service
-All the girls are always so supportive, approachable, knowledgeable and fun.
You have been invaluable to our family, thank you!
-All of the groups/ sessions I have attended with my 2 boys have been fun,
informative and much valued. The staff are amazing and my boys love going to
the groups. As usual thank you all!
-Has helped interaction with other children
-An invaluable resource for local families which I would be a lot worse off
without