Services Description
GPSoC Service
Name
SurgeryPod
GPSoC Service ID
SurgeryPod
Functionality/Service Medvivo™ SurgeryPod is a patient self-use solution that enables a wealth of
Overview
different tests and questionnaires to be performed prior to, or
independently of, a consultation with a healthcare professional. The
SurgeryPod is typically installed in the waiting room of a GP practice with a
supplied kiosk, but some clients prefer to install in consultation rooms to
give greater flexibility. With over 250 current users throughout the UK, the
system operates in a wide variety of scenarios, with options to connect to
the different patient management systems (PCS).
The data captured by SurgeryPod is automatically Read coded into the PCS
in real time and can flag problematic readings via email to relevant staff.
There are 3 levels of SurgeryPod as illustrated in the diagram above:
 Medvivo™ SurgeryPod
 Medvivo™ SurgeryPod Plus
 Medvivo™ SurgeryPod Bespoke
The Medvivo™ SurgeryPod package includes:
•
SurgeryPod (touchscreen PC with software)
•
Questionnaire modules facilitating up to 74 QOF points
•
Installation
Key features and benefits of Medvivo™ SurgeryPod:
• Easy and intuitive to use
• Automatic Read Coding, reducing admin time and improving accuracy of
data entry
• QOF enabling (updated to maximise QOF earnings for 14/15 - Annual
review of QOF to maximise earnings, included in Support Fee)
• Fully translated into 21 languages, to reflect the practice demographic
and reduce the need for interpreters for standard checks (2 languages +
English included)
• Convenient for patients as can be used without an appointment
• Email alerts to up to 5 designated practice email addresses if readings
breach agreed parameters
• Validated questionnaires
• Customisable information screens to promote local services
Questionnaires and Protocols
• Standard questions
• Smoking Status
• PHQ-9 – Personal Health Questionnaire (Depression)
• Audit C – Alcohol
• Feedback
______________________________________________________________
The Medvivo™ SurgeryPod Plus Package includes in addition:
This service adds peripherals to the SurgeryPod package to allow patients
to carry out more activities themselves, and to provide significantly more
opportunity for QOF points:
 Weighing Scales
 Blood Pressure Machine – ‘Arm in' Blood pressure machine (no printer)
 Questionnaire modules facilitating up to 100 additional QOF points
Additional Key features and benefits of Medvivo™ SurgeryPod Plus:
• Can be used to replace or enhance existing clinics (hypertension
reviews, weight management etc).
• Use of the more robust and accurate full-arm cuff BP machine
• Clinically validated and complies with NICE and BHS guidelines
Additional Questionnaires and Protocols
• Height and weight
• Blood pressure
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Medvivo™ SurgeryPod Bespoke
Additional elements can be added to SurgeryPod or SurgeryPod Plus:
 Manual height rod



Bespoke Patient Kiosk - Approx 120cm x 70cm privacy kiosk
Additional protocols
Additional languages (2 included)
Additional Key features and benefits of Medvivo™ SurgeryPod Bespoke:
• Flexible as modules can be added to cater for local or practice-specific
campaigns
• QOF enabling – up to 205 points available in total.
• Can fully automate the New Patient Check
• Maintenance programme with free software upgrades, technical
support etc
Additional Questionnaires and Protocols (Additional Charges Apply)
• New patient check
• Activity (GPPAQ)
• HADS (Hospital Anxiety and Depression Score)
• GAD7 (Generalised Anxiety and Depression)
• Audit - Alcohol
• Epilepsy
• Asthma
• FAST - Alcohol
• EuroQol 5D – Quality of Life for Long Term Conditions
• Contraceptive Pill check
• IAPT Phobia – Improving Access to Psychological Therapies (Phobia)
• LUTS – Lower Urinary Tract Infection
Languages – 2 + English included in Medvivo™ SurgeryPod
English
Lithuanian
Arabic (Modern)
Nepalese
Arabic (Egyptian)
Polish
Bengali
Portuguese
Catalan
Romanian
Chinese (Simplified)
Somali
Dutch
Spanish
French
Turkish
Gaelic
Urdu
Latvian
Vietnamese
Welsh
Annual Support Fee
This includes:
 equipment warranty
 remote software upgrades and updates
 remote support via the Service Desk [office hours]
 validated protocol licences
 qualified engineers for on-site support
Start Up Promotions
These are designed to assist the practice in encouraging the use of
Medvivo™ SurgeryPod by patients and to promote its usage with staff:
•
Start up promotional pack
•
Additional promotional pack
Current Integrations with Principal Clinical Systems:
SurgeryPod implementations have worked up to the latest versions documented
below:
EMIS Interface versions: LV 3.1, PCS 3.1, Web 3.2
SystmOne: 1.6.0_04
Vision: DLM435
Support
Standard Service Performance & Support:
Service contact and support will be provided through the support desk.
Clients with 5 or more SurgeryPods will be allocated a Medvivo Client Service
Manager to provide additional service management support and escalation. Regular
service reporting will be supplied by the Client Service Manager.
Availability Standard:
99.5%
The SurgeryPod references a central database
on startup to gain the latest configuration and
protocol / questionnaire updates. The
availability standard reflects the availability of
this reference database (‘the CUI’).
Availability = (total service hours - unscheduled
downtime hours) / (total service hours)
This is calculated per calendar month. Service
hours are from 09:00 to 17:00 Mon to Fri
excluding public holidays.
Incident Fix Times Standard:
2 days
Should a visit be required to fix an issue this is
arranged to be within 2 days. Typical fixes
requiring visits are to check or replace
peripherals, or where the practice needs
additional support in understanding or resolving
an issue. We use our own highly-trained
engineers, or that of our one partner
subcontractor, to ensure the quality of the
service and the capability of the staff.
Helpdesk Standard:
09:00 to 17:00 Mon to Fri excluding public
holidays
Most calls can be resolved over the telephone,
or by gaining remote access to the SurgeryPod
to fix the incident. Remote access also allows
remote training and advice to be provided when
required.
Dependencies
Infrastructure dependencies
 Network connectivity to the PCS system, Internet and N3
 System must be registered to the PCS (performed at point of installation)
 Two mains points and a network connection port are required, (optional
installation by Medvivo if needed)
 For SystmOne Users an existing user’s PC is required to act as a Proxy to
post data to the PCS
Service dependencies
None – other than the PCS system
Local Personnel dependencies
 The super user (typically a practice manager) has to be available to
support technical integration with PCS installation
 The super user (typically the practice manager) must be available during
installation to receive training on the system
 Other staff will also be trained in the system during the initial installation
Related Products or
Services
Related Products or Services that are enabled or can be provided more efficiently
consequent to this Product or Service being in place
SurgeryPod could be installed outside of the Surgery, for example, in pharmacies
or community settings, but this is currently considered outside of the scope of the
Framework Agreement.
Pricing Information
Pricing
Approach
SurgeryPod Initial Charge
Standard Price (£’s)
£1,550 Per Device
One-off charge
SurgeryPod Annual Support
Standard Price (£’s)
Monthly Charge £65 Per Device
Where alternative prices are available for variant levels of service, these must
be elaborated below. These variant services must be consistent with those
identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service (as
Price of Variant Service
elaborated in Annex A of Schedule
4.1 (Supplier Solution)
Surgery Pod Plus
£3925 Per Device
Provides additional peripherals to
One-off charge
allow patients to collect measures
SurgeryPod Plus Annual Support
Monthly Charge £65 Per Device
SurgeryPodPlus Bespoke
Additional Protocols and
Questionnaires
(One off charge)
SurgeryPodPlus Bespoke
Peripherals
New Patient Check - £200
Epilepsy - £100
Asthma Review - £100
Contraceptive Pill Check - £100
HADS - £45
GAD-7 - £45
IAPT - £45
GPPAQ - £25
Family and Friends test - £50
Breathlessness scale - £45
AUDIT - £45
FAST - £45
UTI - £45
Additional language - £100, 6 for £500
Height rod - £100
Kiosk/stand - £620
(One off charge)
SurgeryPodPlus Bespoke
Start Up Promotions
Start up promotional pack - £25
Additional promotional pack - £100
(One off charge)
SurgeryPod Additional Training
course (if required)
£500 per half day course
(for up to 10 staff, including expenses
(One off charge)
SurgeryPod Non-Compliant EMIS
Interface (if required)
and materials. In addition to initial
training course on installation which is
included in the price)
£100 per annum per device
(One off charge)
Integrations
with
Principal
Clinical
System
Providers
Where there is a current or proposed integration with a Principal Clinical
System Provider, details should be provided of any price differences that apply
for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal Clinical
System Provider
Medvivo’s SurgeryPod has no plan for price differentials for compliant Lot 1
PCS integrations.
EMIS clients with non-compliant interfaces will be charged an additional £100
per device per annum (reflected in the price variations above).
Invoicing
Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Monthly charge in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of month
following service period etc.)
5 Working days after end of month
Other invoicing terms:
None
Payment
Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 days after invoice receipt
Details of any early payment discounts
None
Any other payment terms
None
Discounts
Details of any volume discounts, including details of the volume bands and the
discounted price applying to each discount band
A discount of 8% on total invoice value is available where 40 or more
SurgeryPods are purchased.
Details of any multiple service discounts, including the service combinations
that qualify for a discount and the discounted prices applying to each
combination
None
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practices,
other supplier) relating to the provision and/or receipt of the product or
service
Infrastructure dependencies
 Network connectivity to the PCS system, Internet and N3
 System must be registered to the PCS (performed at point of
installation)
 Two mains points and a network connection port are required,
(optional installation by Medvivo if needed)
 For SystmOne Users an existing user’s PC is required to act as a Proxy to
post data to the PCS
Service dependencies
 None – other than the PCS system
Local Personnel dependencies
 The super user (typically a practice manager) has to be available to
support technical integration with PCS installation
 The super user (typically the practice manager) must be available
during installation to receive training on the system
 Other staff will also be trained in the system during the initial
installation
Related
Where multiple products and services are offered that have some form of
Products or
interdependency e.g. one product or service needs to be first in place before this
Services
one can be provided or vice-versa then this should be identified here;
None
Related products or services that can be provided at a lower price consequent
to this product or service being in place
SurgeryPod could be installed outside of the Surgery, for example, in
pharmacies or community settings, but this is currently considered outside of
the scope of the Framework Agreement.
Related products or services that need to be in place to enable this Product or
Service or to allow this Product or Service to be delivered more efficiently
None
Resource
Based Pricing
Where charges contain an element of charging for staff time (e.g. training,
consultancy services or bespoke activity) then such charges should be
referenced to the SFIA day rates contained within the supplier details section of
the catalogue together with any non-staff components contained within the
charge (e.g. training materials, room hire etc.)
There are no planned additional resource based activities associated with an
implementation or deployment of the service. Any bespoke, exceptional or
change activity will be charged using the rates the following rates, which are
extracted from those described in the SFIA Day Rate card.
Role
SFIA
Level
7
Daily Rate
Senior Project / Service Manager
6
£900
Project / Service Manager
5
£750
Development (all roles)
2 to 6
£750
Configuration Analyst
3 to 5
£450
Administration
1 to 4
£375
Business Case / Implementation
Strategy Consultant
Other pricing
information
£1000
Deployment arrangements: costs, duration and activities associated with the
deployment of this product or service
The pricing model above includes the deployment costs associated with
SurgeryPod, including:





Deployment to Surgery
Creation of central database
Initial onsite training for up to 10 staff
Documentation and Manuals
Interface to PCS
For larger deployments this includes:

Medvivo deployment Project management
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
There are no specific activities relating to contract exit.
The equipment is owned by the client.
Other
None.