170 Field guys, company does commercial generators and power equipment.
FieldPower
Competitive Analysis
2/12/13
http://www.fieldpower.com/index.html
Summary of their weaknesses
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Make sure you highlight we are Dynamics.
Fieldpower is .Net and SQL, so it requires programming, not configuration.
Everything is custom programming, not configuration. Every change, modification, etc is custom
coding.
No IVR
Their Web Portals are all custom code, so again custom programming.
They are Browser based mobiles, not Native. They said they can build a native app if the client
requests it. This means they are NOT in the app store, again ALL custom
The do not have Droid Native apps and are struggling to do it.
Inventory is an optional cost, ours is included, make sure if they want inventory they have
included the incremental pricing from them.
No accounting, we have purchasing, job costing and other key accounting capabilities.
Reporting, although lots of canned report, required customer programing if they want
something custom, our is simple to create on the fly, dashboards, views and reports.
Routing Automated – Y
Routing Assistant – Y
Mapping technology – Bing, Google
Mobile:
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Manage Mobile Apps - ????
Droid/IOS and Windows RT and 8? yes
Native or Browser (HTML5?) out of the box browser, working on droid
How do you manage forms, re checklists, Bar code scanning, pictures, signature - yes
Backend database or platform – windows .net, SQL.
Multi currency - Y
Multi Language – Y, Spanish, French, Arabic, additional charge
Multi time zone - Y
Multi schedule boards (in time zone) - Y
Desktop price - $
Mobile price - $
IVR - N
Web portals – Y, customized
Sold or delivered via channel? Direct in the us
Integrated with any GPS? Integrate (insite)
ERP integration - dynamics, sap, sage, etc
CRM integration – Internal and customized
Inventory? Full complete – optional cost
Accounting – n, integrate into dynamics, sap, sage, etc
Field Power provides a comprehensive suite of integrated modules that creates a powerful and cost
effective Field Service Management System. The mission is to provide the RIGHT PERSON at the RIGHT
PLACE at the RIGHT TIME with the RIGHT SKILLS, with the RIGHT INVENTORY, with the RIGHT TOOLS, at
LOW COST with the HIGHEST QUALITY TO YOUR USER.
In the meanwhile here are a few key benefits that our award winning software offers:
* User friendly integrated dashboard management with customizable permissions
* Scalable Architecture / Web based / on-site or hosted by us
* Intelligent Scheduling & Dispatch based on 18 Key Variables
* Route/Travel Optimization with Mobile options
* Parts & Inventory Management for service fleets & warehouses
* Back-end integration to corporate applications and infrastructure
* Recycling solution for control and compliance
* Multi-Vendor Management for 3rd party vendors & sub-contractors
* Enhanced a) Operational Savings b) Field Force Productivity c) Customer Satisfaction
* Help you do more with less in this competitive business environment
Key Modules:
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Schedule Optimization
Real Time Dispatch
Location Based Services
Manage Multiple Vendors/Locations
Field Service Results Reports, Graphs, Maps
Forecasting and Market Analysis
Mobile Field Service
Back Office Integration with Field Service Software
Inventory Management
The suite of products offer the following features
- User Friendly and adaptability to the system is quick
- Scalable Architecture / Web based
- Route/Service Optimization vis-a-vis Efficiency Savings
- Reduced Travel costs
- Reduced Overtime
- 1st call scheduling based on 8 Variables
- Intelligent Monitoring & Management using Analytics
- Enhanced a) Cost Savings b) Ratio of Schedulers to Field force c) Customer satisfaction
- Increased Retention of Service Revenues
- Prestigious client base
FieldPower's Value Proposition
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Track Record and Experience: Have been in Work Force Management for more than
15 years and 30 years of IT experience with specific experience/focus in Consumer
Electronics
One Stop Shop - The biggest advantage that ZSL has over its competition a) Work Force
Management System - FieldPower b) Inventory/Parts Management -FieldPower c)
Warehouse/Recycle Management (Silvanus 360)
Global Experience Local Execution: Access to virtually global development workforce
capable of ramping up/down seamlessly with rapid application frameworks (RAF).
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Pioneers at Best Practices in Field Service Management across various verticals
coupled with Consumer electronics experience
Rush Hour Algorithm - A proprietary algorithm that allows you to define traffic
bottlenecks
Intelligent Scheduling & Dispatching (ISD) helps substantial cost savings can be
achieved as a result of reduced gas consumption
Customer Profiling & Location Based Knowledge - Customer Satisfaction Indexes/
Surveys to perform both intelligent decisions and routing to reduce cost and increase
responsiveness and experience
High QoS & Low CoS - High Quality & Low Cost Service Offering through extensive
Technology Experience
Increasing Ratio of Technicians Vs Dispatchers and Decrease the Learning Curve of
Dispatchers and Technicians
Unparalleled Dedication/Commitment to Industry with 30 years of IT/Product
Development experience and Technology market Place by its People, Process and
Procedures
Fieldpower is brought to you by ZSL, Inc, a global provider of software and technology services. The
company is headquartered in Edison, NJ, and currently employs more than 3500 IT and Business
professionals worldwide. Additional offices include: U.K. Canada, France, Singapore, Malaysia, Dubai,
and India.