ACCREDITATION COMMISSION FOR CONFORMITY ASSESSMENT BODIES Suite # 113-114, Level 1, Master Mind IV, Royal Palms, Aarey Colony, Goregaon East, Mumbai – 400 065. India. Tel/Fax: 91-22-28794410, 28794411, 28794412 E-Mail: info@accab.org Website: www.accab.org ON SITE ASSESSMENT REPORT ISO 15189:2012 - Medical Laboratories – Requirement for quality and competence SUPPLEMENTARY CHECKLIST - IMMUNOLOGY Part-I: GENERAL INFORMATION ACCAB Reference No.: Assessment Type: Date(s) of Assessment: Pre – Assessment Initial Assessment Re - Assessment Extension of Scope Short Notice Visit On-site Clearance Surveillance Visit Re-Instatement Visit Assessment Team: Assessor / Technical Expert(s):: Persons Interviewed: Laboratory Details: Laboratory’s Name: Address: Country: Telephone No. Email address: Principal Contact Name: Postcode: Fax. No. Web Site: Designation: CRA-F-05-15189-S-12-IC RD-00-01/07/2014 This report shall not be reproduced in part without the permission of ACCAB Page 1 of 11 ACCREDITATION COMMISSION FOR CONFORMITY ASSESSMENT BODIES Suite # 113-114, Level 1, Master Mind IV, Royal Palms, Aarey Colony, Goregaon East, Mumbai – 400 065. India. Tel/Fax: 91-22-28794410, 28794411, 28794412 E-Mail: info@accab.org Website: www.accab.org PART - II CLAUSE NO. 1.0 1.1 1.2 1.3 1.4 2.0 2.1 2.2 2.3 2.4 2.5 2.6 2.7 DETAILED CHECKLIST: IMMUNOLOGY CHECKLIST REQUIREMENT (Doc. Ref. / Clause No.) ASSESSMENT COMPLIANCE Y/N/NA NOTES QUALITY MANAGEMENT AND QUALITY CONTROL Does the laboratory follow manufacturer instructions, where applicable? Are control results documented for quantitative and qualitative tests, as applicable? Is there evidence of corrective action when control results exceed defined acceptability limits? Are the results of controls verified for acceptability before reporting results? GENERAL ISSUES Does the immunology laboratory have a written quality management/quality control (QM/QC) program? Is there a documented procedure describing methods for patient identification, patient preparation, specimen collection and labelling, specimen preservation, and conditions for transportation, and storage before testing, consistent with good laboratory practice? Is there evidence of ongoing evaluation of instrument function and maintenance, temperature, etc.? Is there documentation of corrective action taken when values for instrument function, temperature, etc., exceed defined tolerance limits? For numeric QC data, are statistics (such as S.D. and C.V.) calculated at specified intervals to define analytic precision? Does the laboratory have an action protocol when data from precision statistics change significantly from previous data? Is there a documented system in operation to detect and correct significant clerical and CRA-F-05-15189-S-12-IC RD-00-01/07/2014 This report shall not be reproduced in part without the permission of ACCAB Page 2 of 11 ACCREDITATION COMMISSION FOR CONFORMITY ASSESSMENT BODIES Suite # 113-114, Level 1, Master Mind IV, Royal Palms, Aarey Colony, Goregaon East, Mumbai – 400 065. India. Tel/Fax: 91-22-28794410, 28794411, 28794412 E-Mail: info@accab.org Website: www.accab.org 2.8 3.0 3.1 3.2 3.3 3.4 3.5 3.6 analytical errors, and unusual laboratory results, in a timely manner? In the absence of on-site supervisors, are the results of tests performed by personnel reviewed by the laboratory director or general supervisor within 24 hours? PROCEDURE MANUAL Is a complete procedure manual available at the workbench or in the work area? Is there documentation of at least annual review of all policies and procedures in the immunology/syphilis serology laboratory section(s) by the current laboratory director or designee? Does the laboratory director or designate review and approve all new policies and procedures, as well as substantial changes to existing documents, before implementation? If there is a change in directorship, does the new director ensure (over a reasonable period of time) that laboratory procedures are welldocumented and undergo at least annual review? When a procedure is discontinued, is a paper or electronic copy maintained for at least 2 years, recording initial date of use, and retirement date? Does the laboratory have a system documenting that all personnel are knowledgeable about the contents of procedure manuals (including changes) relevant to the scope of their testing activities? 4.0 PERSONNEL 4.1 Does the person in charge of the technical operations in immunology and syphilis serology have relevant education and experience? 5.0 PHYSICAL FACILITIES 5.1 5.2 Is there adequate space for administrative functions? Is there adequate space for clerical work? CRA-F-05-15189-S-12-IC RD-00-01/07/2014 This report shall not be reproduced in part without the permission of ACCAB Page 3 of 11 ACCREDITATION COMMISSION FOR CONFORMITY ASSESSMENT BODIES Suite # 113-114, Level 1, Master Mind IV, Royal Palms, Aarey Colony, Goregaon East, Mumbai – 400 065. India. Tel/Fax: 91-22-28794410, 28794411, 28794412 E-Mail: info@accab.org Website: www.accab.org 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 6.0 6.1 6.2 6.2.1 6.2.2 6.2.3 6.2.4 6.3 6.4 6.5 6.6 Is there adequate space for technical work (bench space)? Is there adequate space for instruments? Is there adequate space for shelf storage? Is there adequate refrigerator/freezer storage space? Is the available space efficiently utilized? Is sufficient space available so that there is no compromise of the quality of work, (including quality control activities) or safety of personnel? Are floors and benches clean, free of clutter, and well-maintained? Are water taps, sinks, and drains adequate? Are electrical outlets adequate? Is lighting adequate? Is ventilation adequate? Is temperature/humidity control adequate? Is gas and suction adequate? Are telephones conveniently located, and are calls easily transferred? REAGENTS For waived tests, does the laboratory follow manufacturer instructions for handling and storing reagents? Are reagents and solutions properly labeled, as applicable and appropriate, with the following elements: Content and quantity, concentration or titer Storage requirements Date prepared or reconstituted by laboratory Expiration date Are all reagents used within their indicated expiration date? Are reagents stored as recommended by the manufacturer? Are new reagent lots and/or shipments checked against old reagent lots or with suitable reference material before or concurrently with being placed in service? Are the recommendations of the manufacturer for the proper use of reagents and controls in kit procedures followed? CRA-F-05-15189-S-12-IC RD-00-01/07/2014 This report shall not be reproduced in part without the permission of ACCAB Page 4 of 11 ACCREDITATION COMMISSION FOR CONFORMITY ASSESSMENT BODIES Suite # 113-114, Level 1, Master Mind IV, Royal Palms, Aarey Colony, Goregaon East, Mumbai – 400 065. India. Tel/Fax: 91-22-28794410, 28794411, 28794412 E-Mail: info@accab.org Website: www.accab.org 6.7 6.8 7.0 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 7.10 Are common interferences evaluated for all analytes measured with each reagent system, or is credible information available from other sources? If there are multiple components of a reagent kit, does the laboratory use only components of reagent kits within the kit lot unless otherwise specified by the manufacturer? INSTRUMENTS AND EQUIPMENT Is an appropriate thermometric standard device of known accuracy (NPL/NISTcertified or guaranteed by manufacturer to meet NPL/NIST Standards) available? Are all non-certified thermometers in use in the laboratory checked against an appropriate thermometric standard device before being placed in service? Is the temperature of water baths and/or heat blocks, refrigerators and other temperaturedependent equipment checked and recorded appropriately? Are mechanical timers on serologic centrifuges, and the speed of the centrifuge, checked for accuracy every 6 months? Are function checks performed at specified periodic intervals on all instruments? Are all instruments on a routine maintenance program? Are instrument maintenance, service and repair records (or copies) promptly available to, and usable by, the technical staff operating the equipment? Are glass volumetric pipettes of certified accuracy (Class A); or are they checked by gravimetric, colorimetric, or some other verification procedure before initial use? Are non-class A pipettes that are used for quantitative dispensing of material checked for accuracy and reproducibility at specified intervals, and results documented? Is the use of less precise measuring devices such as serological plastic pipettes and graduated cylinders limited to situations where the accuracy and precision of calibrated glass pipettes are not required? CRA-F-05-15189-S-12-IC RD-00-01/07/2014 This report shall not be reproduced in part without the permission of ACCAB Page 5 of 11 ACCREDITATION COMMISSION FOR CONFORMITY ASSESSMENT BODIES Suite # 113-114, Level 1, Master Mind IV, Royal Palms, Aarey Colony, Goregaon East, Mumbai – 400 065. India. Tel/Fax: 91-22-28794410, 28794411, 28794412 E-Mail: info@accab.org Website: www.accab.org 7.11 7.12 7.13 8.0 8.1 8.2 8.3 8.4 8.5 9.0 9.1 9.2 9.3 9.4 9.5 9.6 Are automatic and adjustable pipetting devices checked at specified periodic intervals for accuracy and reproducibility, and results recorded? Has the laboratory evaluated its automatic pipetting systems for carryover? Are glass volumetric flasks of certified accuracy (Class A, National Institute of Standards and Technology (NIST) standard or equivalent), or if non-certified volumetric glassware is used, are all items checked for accuracy of calibration before initial use? Analytic Balances Are balances cleaned, serviced and checked periodically only by qualified service personnel (i.e., service contract or as needed)? Are analytic balances mounted such that vibrations do not interfere with readings? Are standard weights of the appropriate ANSI/ASTM/Equivalent Class available and used for checking accuracy? Are results of periodic accuracy checks recorded? Are weights well-maintained (clean, in a covered container, not corroded) and are appropriate lifting or handling devices available? CALIBRATION AND STANDARDS For waived tests, do testing personnel follow manufacturer instructions for calibration, calibration verification, and related functions? Are calibration procedures for each method adequate, and are the calibration results documented? Are high quality materials with method- and matrix-appropriate target values used for calibration and calibration verification whenever possible? Are all calibration materials properly labelled as to content and calibration values? Do calibration materials include dates placed in service and expiration dates? Are criteria established for frequency of CRA-F-05-15189-S-12-IC RD-00-01/07/2014 This report shall not be reproduced in part without the permission of ACCAB Page 6 of 11 ACCREDITATION COMMISSION FOR CONFORMITY ASSESSMENT BODIES Suite # 113-114, Level 1, Master Mind IV, Royal Palms, Aarey Colony, Goregaon East, Mumbai – 400 065. India. Tel/Fax: 91-22-28794410, 28794411, 28794412 E-Mail: info@accab.org Website: www.accab.org 9.7 9.8 9.9 9.10 9.11 10.0 10.1 10.2 10.3 recalibration or calibration verification, and the acceptability of results? Is the method system recalibrated when calibration verification fails to meet the established criteria of the laboratory? Is validation of the analytical measurement range (AMR) performed with matrixappropriate materials which include the low, mid and high range of the AMR, and is the process documented? Are criteria established for validating the analytical measurement range, and is compliance documented? Are results falling outside the AMR limits reviewed and reassayed if necessary before reporting? Are dilution protocols and diluents (or concentration protocols) specified for all methods for which the CRR exceeds the AMR? SPECIMEN COLLECTION AND HANDLING Are procedures adequate to verify sample identity and integrity (includes capillary specimens, aliquots and dilutions)? Are there documented criteria for the rejection of unacceptable specimens and the special handling of sub-optimal specimens? Is the disposition of all unacceptable specimens documented in the patient report and/or quality management records? 11.0 PROCEDURES AND TEST SYSTEMS 11.1 BLOOD TYPE, GROUP, AND/OR ANTIBODY SCREENS 11.1.1 11.1.2 Are package inserts for immunohematology typing sera in use available, and are typing sera used according to manufacturer's directions, or if alternative procedures are used, have they been evaluated to justify the changes? Do records document acceptable reactivity and specificity of typing sera and reagent cells on each day of use, including a check against CRA-F-05-15189-S-12-IC RD-00-01/07/2014 This report shall not be reproduced in part without the permission of ACCAB Page 7 of 11 ACCREDITATION COMMISSION FOR CONFORMITY ASSESSMENT BODIES Suite # 113-114, Level 1, Master Mind IV, Royal Palms, Aarey Colony, Goregaon East, Mumbai – 400 065. India. Tel/Fax: 91-22-28794410, 28794411, 28794412 E-Mail: info@accab.org Website: www.accab.org 11.1.3 11.1.4 11.1.5 11.1.6 11.1.7 11.1.8 11.1.9 11.1.10 11.2 11.2.1 11.2.2 11.2.3 known positive and negative cells or antisera, or are manufacturer’s directions for daily quality control followed? Are criteria for agglutination and/or hemolysis defined? Are observations of all test results recorded properly at the time done? Are appropriate control(s) used for anti-D testing? Are ABO, Rh, and antibody screen test results compared against the same tests performed previously to detect discrepancies and identify patients requiring specially selected units? Are records available that document investigation and reconciliation of all cases in which ABO and Rh typing results were not in accord with the patient's historical record? When a direct antiglobulin test is ordered by a patient's physician, does the test system allow detection of RBC-bound complement as well as IgG? When performing an antiglobulin test with anti-IgG or polyspecific antiglobulin reagents are IgG-coated red blood cells used in all negative antiglobulin tests? When performing an antiglobulin test with anti-C3 antiglobulin reagents, are C3-coated red blood cells used in all negative antiglobulin tests? SYPHILIS SEROLOGY If antigen is delivered by needles, is the volume of delivery checked under each of the following circumstances? 1. Each time a new needle is used 2. When control patterns cannot be reproduced 3. When the antigen drop does not fall cleanly from the tip Is a negative control, plus positive serum controls of known titer or controls of graded reactivity run each day of patient testing? Are new reagent lots of antigen for VDRL, RPR, TRUST (toluidine red unheated serum test), and USR (unheated serum reagin) tests checked in parallel with reference reagents to verify that they are of standard reactivity? CRA-F-05-15189-S-12-IC RD-00-01/07/2014 This report shall not be reproduced in part without the permission of ACCAB Page 8 of 11 ACCREDITATION COMMISSION FOR CONFORMITY ASSESSMENT BODIES Suite # 113-114, Level 1, Master Mind IV, Royal Palms, Aarey Colony, Goregaon East, Mumbai – 400 065. India. Tel/Fax: 91-22-28794410, 28794411, 28794412 E-Mail: info@accab.org Website: www.accab.org 12.0 12.1 12.2 12.3 12.4 12.5 12.6 12.7 12.8 12.9 12.10 12.11 12.12 12.13 CONTROLS Are controls run daily for quantitative and qualitative tests? For quantitative tests, has a valid acceptable range been established or verified for each lot of control material? Are controls properly labelled as to content, lot number, date of preparation and expiration date? Are reactive, weakly reactive and nonreactive controls all used in test systems where results are reported in that fashion? Are there records to reflect the results of all control procedures? Is there documented evidence of corrective action taken when results of controls exceed defined acceptability limits? Are control specimens tested in the same manner and by the same personnel as patient samples? Are the results of controls verified for acceptability before reporting results? Are quality control data reviewed and assessed at least monthly by the laboratory director or designee? Are all histochemical stains checked for intended reactivity each day of use? Are positive and negative controls included with each patient run for all fluorescent or enzyme antibody stains? If the laboratory performs test procedures for which calibration or control materials are not commercially available, have guidelines been established to verify the accuracy of patient test results? If the laboratory uses more than one method to test for a given analyte, are the methods checked against each other at least twice a year for correlation of patient/client results? 13.0 PROFICIENCY TESTING 13.1 Does the laboratory’s activity for which accreditation is sought / under accreditation accurately reflect the testing performed? CRA-F-05-15189-S-12-IC RD-00-01/07/2014 This report shall not be reproduced in part without the permission of ACCAB Page 9 of 11 ACCREDITATION COMMISSION FOR CONFORMITY ASSESSMENT BODIES Suite # 113-114, Level 1, Master Mind IV, Royal Palms, Aarey Colony, Goregaon East, Mumbai – 400 065. India. Tel/Fax: 91-22-28794410, 28794411, 28794412 E-Mail: info@accab.org Website: www.accab.org 13.2 13.3 13.4 13.5 13.6 13.7 14.0 14.1 14.2 Does the laboratory participate in the appropriate required proficiency testing (PT) /External quality assessment program accepted by ACCAB for the patient testing performed? If the tests do not require PT or is not available or not economically viable, does the laboratory exercises an alternative performance assessment system for determining the reliability of analytic testing? Does the laboratory integrate all proficiency testing samples into the routine laboratory workload as much as possible, and are those samples analyzed by personnel who routinely test patient samples, using the same primary method systems as for patient samples? Is there ongoing evaluation of PT and alternative assessment results, with prompt corrective action taken for unacceptable results? Is there a policy that prohibits interlaboratory communication about proficiency testing samples until after the deadline for submission of data to the proficiency testing provider? Is there a policy that prohibits referral of proficiency testing specimens to another laboratory? RESULTS REPORTING Are reference intervals (normal values) established or verified by the laboratory for the population being tested? As appropriate, are all patient results reported with accompanying reference (normal) intervals or interpretations? CRA-F-05-15189-S-12-IC RD-00-01/07/2014 This report shall not be reproduced in part without the permission of ACCAB Page 10 of 11 ACCREDITATION COMMISSION FOR CONFORMITY ASSESSMENT BODIES Suite # 113-114, Level 1, Master Mind IV, Royal Palms, Aarey Colony, Goregaon East, Mumbai – 400 065. India. Tel/Fax: 91-22-28794410, 28794411, 28794412 E-Mail: info@accab.org Website: www.accab.org Bibliography: FAIR USE ACT 1976 NOTICE: This document may contain copyrighted material the use of which has not always been specifically authorized by the copyright owner. such material is made available to advance understanding of political, human rights, economic, scientific, moral, ethical, and social justice issues. this constitutes a 'fair use' of any such copyrighted material as provided for in section 107 of the 1976 us fair use copyright act. in accordance with title 17 U.S.C. section 107, this material is distributed without profit, to those who have expressed a prior general interest in receiving similar information for research and educational purposes. In the event that any content of this checklist causes harm/unlawful use/loss/unhappiness to anyone, the same should be brought to the notice of Accreditation Commission For Conformity Assessment Bodies Private Limited, Mumbai India info@accab.org 1. College of Physicians & Surgeons of Saskatchewan 2. College of Physicians & Surgeons of Alberta 3. Various other internet sources. CRA-F-05-15189-S-12-IC RD-00-01/07/2014 This report shall not be reproduced in part without the permission of ACCAB Page 11 of 11