Handbook 3 Recognising Academic Practice The YSJ Continuing Professional Development Framework Senior Fellow of the Higher Education Academy Recognition Routes Handbook 1 Handbook 3 CONTENTS Introduction ............................................................................................................................................................ 3 The YSJ Professional Dialogic Route ....................................................................................................................... 4 The Paper Route ..................................................................................................................................................... 6 References .............................................................................................................................................................. 7 How will quality be assured and enhanced? .......................................................................................................... 7 What is the appeals procedure? ............................................................................................................................. 8 Maintaining Good Standing .................................................................................................................................... 8 Who do I contact if I need help?............................................................................................................................. 8 Appendix 1 ........................................................................................................................................................ 10 Appendix 2 ........................................................................................................................................................ 11 Appendix 3 ........................................................................................................................................................ 12 Appendix 4 ........................................................................................................................................................ 15 APPENDIX 5 .................................................................................................................................................... 16 2 Handbook 3 INTRODUCTION York St John University (YSJ) is committed to supporting staff in their personal and professional development. We are also committed to enhancing the student experience and one of the ways in which these commitments are brought together is by ensuring staff are supported in the development of their pedagogic practice. Recognising Academic practice: the YSJ CPD Framework (appendix 1) brings together all of our academic staff development and provides routes to recognition as Associate Fellow, Fellow, Senior Fellow or Principal Fellow of the Higher Education Academy. This handbook explains the relationship between Senior Fellowship of the HEA and the UK Professional Standards Framework (UKPSF), the processes that you will have to undertake to achieve recognition as a Senior Fellow and the importance of maintaining on-going good standing in the development of your pedagogic practice. The UK Professional Standards Framework The UK PSF (appendix 2) sets out the criteria that are considered to be core to the professional practice of a teacher in Higher Education. These criteria are defined under the headings of Areas of Activity, Core Knowledge and Professional Values. They must be met at the level of Descriptor 3 in order for an individual to be recognised as a Senior Fellow of the Higher Education Academy. To achieve Descriptor 3, the criteria focus more on leadership and mentoring other staff as well as continuing your own personal and professional academic practice to demonstrate that you remain in good standing in relation to criteria IVI. Leadership and mentoring in this context relate to the enhancement of others’ pedagogic practice and research expertise. It does not necessarily relate to leadership within a management context. In other words, gaining recognition as a Senior Fellow is not role-dependent. Descriptor 3 The UK PSF Descriptor 3 requirements are that an individual: demonstrates a thorough understanding of effective approaches to teaching and learning support as a key contribution to high quality student learning. Individuals should be able to provide evidence of: I. Successful engagement across all five Areas of Activity II. Appropriate knowledge and understanding across all aspects of Core Knowledge III. A commitment to all the Professional Values IV. Successful engagement in appropriate teaching practices related to the Areas of Activity V. Successful incorporation of subject and pedagogic research and/or scholarship within the above activities, as part of an integrated approach to academic practice VI. Successful engagement in continuing professional development in relation to teaching, learning, assessment, scholarship and, as appropriate, related academic or professional practices VII. Successful co-ordination, support, supervision, management and/or mentoring of others (whether individuals and/or teams) in relation to teaching and learning. 3 Handbook 3 This handbook describes a non-accredited route through either a professional dialogic route or a paper route, which will give you the opportunity to demonstrate and achieve the recognition that you meet the expectations of descriptor 3 of the UK PSF. Professional dialogic or paper route? You will have already attended an introductory workshop setting out the pros and cons of the two methods of application. Whichever route you choose you will be provided with support to help you develop your application. The paper route requires you to bring your evidence together and write about it in approximately 3500 words. The dialogic route requires you to bring your evidence together but then to talk about it and to reflect on your achievements. THE YSJ PROFESSIONAL DIALOGIC ROUTE Rationale for Professional Dialogue Escalate News (2010) reported on a long term study into reflective professional dialogue, finding that dialogue in place of written assessment was an effective , flexible means of assessing professional learning. Moon (2004) talks about reflective learning as occurring by a process of framing and reframing experiences, a process by which individuals’ conceptions of knowledge are further developed and one that, on occasions, may prompt paradigm shifts for those participating (Brockbank and McGill, 2007). In recognising that there are different sorts of dialogue that take place between individuals, the conversations will foster a collaboratively reflective approach to exploring the underpinning values and assumptions of individuals about what they do and why. In particular the focus of the conversation will be to identify and explore academic practice in this way, as it relates to the UK professional standards framework. This process acknowledges that not all dialogue is reflective and that in order to progress and change an individual has to be engaged “at the edge of their knowledge, their sense of self and the world as experienced by them” (Brockbank and McGill 2007:65). Consequently, the reflection that takes place within the YSJ professional dialogue model outlined below is expected to gradually challenge individuals to critically reflect and reconsider their pedagogic practice. The Process The process will use a combination of the following: face-to-face sessions and the use of Mahara (YSJ ePortfolio) to collate your individual evidence and reflections. The process will require you, normally, to engage in two formal meetings (‘Professional Dialogues’) with a mentor (who will be a peer from within the institution) and the final assessment meeting as described below. There is an element of flexibility in the number of Professional Dialogues so that we can ensure that participants are ready for the final assessment dialogue. In between the meetings you will be encouraged to meet up with others also completing the route, for support, debate and the discussion of learning teaching and assessment matters. You will also be required to engage in independent work to draw together evidence for each of the criteria in the UKPSF which will be stored within your ePortfolio. 4 Handbook 3 What will happen at the face-to-face sessions? GROUP SESSION: this will be an initial meeting to discuss with a group of participants the overall process, introduce you to Mahara and provide training in its use. It will also be an opportunity for you to explore the rationale for professional dialogue, the types of evidence that you might include, and your development as a reflective practitioner. Between the Group Session and Professional Dialogue 1 you are expected to begin to collate evidence of your teaching practice and to use the Descriptor 3 self-evaluation pro-forma (appendix 3) to help you identify your progress of achievement to the level of Descriptor 3. This self-evaluation has been mapped against the criteria of Descriptor 3 and developed to suit our own institutional context. Evidence can include peer observation reflections, pedagogic project findings and your ability to disseminate the findings and impact on others practice, evaluations from students or staff you have mentored, reflections on scholarly papers, leading curriculum review, etc. Your mentor will have access to your Mahara ePortfolio and will be able to help you evaluate your progress, add comments, etc. PROFESSIONAL DIALOGUE 1: This is your first professional dialogue meeting with your mentor to explore and discuss the evidence you are starting to collate against each of the criteria in the UK PSF but with a particular emphasis on establishing how you lead and mentor others in the development of pedagogic practice. It is intended to draw on the scholarly nature of your pedagogic practice within the conversation and help you to identify how you are critically reflecting on your practice and moving forward. PROFESSIONAL DIALOGUE 2: This will build on the development within Professional Dialogue 1 and be a further opportunity to consider the evidence provided within the ePortfolio and provide an opportunity to discuss any issues. At the end of the meeting there will be agreement on what work still remains to be done and identification of further evidence required within your ePortfolio. Further professional dialogues with your mentor may be arranged as required. FINAL PROFESSIONAL DIALOGUE: The Assessment This final professional dialogue meeting will involve you and three independent assessors. It will explore how you meet the criteria of descriptor 3 of the UK PSF through a formal conversation and the evidence you have provided in your ePortfolio. Prior to this meeting the independent assessors will have access to your ePortfolio. The assessment will be audio recorded for moderation purposes to ensure the quality of the process. The Outcome Successful participants will subsequently be eligible for Senior Fellowship. Unsuccessful participants will be given feedback and guidance on further development and support as necessary. How long will it take me to complete the Professional Dialogue Route? 5 Handbook 3 This will very much depend on you and your commitments and how quickly you are able to collate the evidence required within the ePortfolio and engage in the professional dialogue meetings. It is anticipated that it should take a minimum of three months and a maximum of six months. Who will your mentor be? Your mentor will be an internal staff member who is a Senior or Principal Fellow of the HEA. Who will your assessors be? Your assessors will be members of internal or external staff, at least one of whom has achieved Senior or Principal Fellowship of the HEA, and who will normally hold leadership roles within HE. What is a Mahara ePortfolio? Mahara is YSJ’s official ePortfolio system. It is for use by staff and students and can be shared with others either in whole or part for a variety of purposes. You will be provided with training to get you started with Mahara if you are unfamiliar with it. In addition, there is a growing range of resources including guides and e-bytes available on the following YSJ webpages: http://www.yorksj.ac.uk/technology-enhanced-learning/technology-enhancedlearning/mahara---eportfolio.aspx THE PAPER ROUTE The paper application asks you to demonstrate how you meet all aspects of Descriptor 3 through a written account that includes 1500 words evidencing how through your career you have developed and sustained a record of effectiveness in teaching and learning that incorporates the leadership and mentoring of others in relation to aspects of teaching, learning and assessment. The second part of the application is to provide two 1000 word case studies of reflective accounts of particular contributions or roles which: Have had a significant impact upon the co-ordination, support, supervision, management and/or mentoring of others (whether individuals and/or teams), in relation to teaching and learning Demonstrate your sustained effectiveness in relation to teaching and learning and that you meet the criteria for Senior Fellowship. You must be clear in your application how you evidence each of the areas of activity and how you apply core knowledge and professional values. You will be assigned a mentor to help you develop your application; you must have a minimum of two face-to-face meetings with them, and you are advised to discuss a draft before your final submission. The application template is in appendix 4. Paper applications will be assessed by three experienced members of staff, at least one of whom will have achieved SFHEA, against the criteria of Descriptor 3 of the UK PSF. A sample 6 Handbook 3 of paper applications will be reviewed by our external evaluator. Successful applicants will be eligible for Senior Fellowship of the HEA. Unsuccessful applicants will be provided with feedback and encouraged to resubmit following further development. REFERENCES In support of your application you must provide two references from peers who are able to comment on your skills and experience in teaching and learning. Referees should be: An experienced member of staff working in a UK Higher Education institution (preferably with Fellowship, Senior Fellowship or Principal Fellowship of the HEA; you may choose a referee who has Associate Fellowship if you are applying for Associate Fellowship) Able to comment on your skills and experience in teaching and learning, and therefore able to validate the evidence in your application Familiar with the UK Professional Standards Framework and the requirements for Fellowship (this is not to say that they need to be experts; the ‘Guidance notes for referees’ document (Appendix 5) explains what they need to know) It is up to you whom you invite to be your referees, bearing in mind the guidance given above. If you are a new member of staff at York St John, you may wish to invite someone from an institution at which you have previously worked to be one of your referees. Some applicants choose their mentor as one of their referees; this is fine, but remember that referees must have first-hand knowledge of your skills and experience in teaching and learning, so it may be more appropriate to choose your line manager or a peer from your Faculty. It is advisable to permit your referees to review the evidence within your Mahara ePortfolio prior to completing your reference. You should also supply them with a copy of the ‘Guidance notes for referees’, which includes the form they should use to complete your reference (Appendix 5). It is your responsibility to collect the references and to provide them to the assessors before your final professional dialogue. HOW WILL QUALITY BE ASSURED AND ENHANCED? Recognising Academic Practice, the YSJ CPD framework has been formally scrutinised by the HEA. This means that the University is now accredited to use the framework and the processes within it to develop staff and to provide a means for individuals to gain recognition at all four fellowships. 7 Handbook 3 Quality will be assured through internal moderation between assessors and mentors and amongst the assessors. Mentors and assessors will meet to discuss and ensure that standards are fair and consistent in the way the professional dialogues are facilitated and managed. Assessors will meet to ensure consistency across the assessments. Similarly paper applications will be moderated by a panel of assessors. An external evaluator has been appointed who will review a sample of audio-taped dialogues and paper applications. The team of individual staff, assessors and mentors involved in facilitating this route to Senior Fellowship, will take an ongoing evaluative approach to this professional development. We will evaluate the process and the assessment to ensure that we take account of feedback that you provide both during and following its completion. WHAT IS THE APPEALS PROCEDURE? In addition to formal assessment outcomes (i.e. pass or ‘further development required’), you will receive specific feedback around UK PSF criteria. If you disagree with an assessment outcome (i.e. ‘further development required’), you can appeal against this decision. The process of appeal will be to write to the Head of the Academic Development Directorate clearly stating: Which specific part(s) of the assessment feedback you disagree with Why you disagree with the specific assessment feedback Your desired outcome The Head of the Academic Development Directorate will respond to your request within 15 working days. MAINTAINING GOOD STANDING It is important that as professionals you continue to develop your skills and knowledge through engaging internally with academic staff development, continuing to participate in peer observation of learning and teaching and reflecting on your day to day practice. Please make the most of the opportunities to work with the Academic Development Directorate through curriculum enhancement projects, the learning and teaching forums and opportunities to engage in pedagogic research. Examples of the types of professional development currently available can be seen in the YSJ CPD framework (appendix 1). WHO DO I CONTACT IF I NEED HELP? If you need help generally about this professional development and feel you are unable to speak to your mentor please contact Rebecca O’Loughlin, Educational Developer. If your query is specifically about Mahara please contact the Technology-Enhanced Learning team. 8 Handbook 3 References Brockbank A and McGill I (2007). Facilitating Reflective Learning in Higher Education. Place: McGraw Hill-International Moon J (2004). A Handbook of A Handbook of Reflective and Experiential Learning: Theory and Practice. Routledge Farmer, London. Pilkington R (2010). Escalate News, Issue 18, November 2010 9 Handbook 3 APPENDIX 1 Recognising Academic Practice York St John University Continuing Professional Development Framework Associate of the HEA Support staff who are not engaged in assessment of students but who have a substantive element of their role in teaching and learning Supporting learning in Higher Education (30 M level credits) Fellow of the HEA All academic staff who teach and support student learning Senior Fellow of the HEA Experienced staff who lead and mentor others in the enhancement of teaching and learning Post Graduate Certificate in Academic Practice (PCAP*) Post Graduate Diploma MA Professional Dialogic/Paper Routes Professional development activities that can be used as evidence for dialogic/paper routes: New academic staff induction and survival kit Peer Observation of Teaching and Learning Writing retreats Learning, Teaching and Assessment development workshops e.g. master classes and Technology Enhanced Learning workshops Pedagogic research activities 10 Research Informed Teaching activities Pedagogic conferences internal and external Scholarly activities e.g. breakfast café, bespoke activities such as dialogue days and curriculum redesign events SEDA Supporting Learning Technology and SEDA Embedding Learning Technology Awards Principal Fellow of the HEA Staff with sustained and effective record of impact and influence on teaching and learning at strategic level Handbook 3 APPENDIX 2 The UK Professional Standards Framework The UK Professional Standards Framework provides a general description of the main dimensions of the roles of teaching and supporting learning within the HE environment. It has two components: 1. The descriptors: These are a set of statements outlining the key characteristics of someone performing four broad categories of typical learning and teaching support roles within higher education. 2. The dimensions of practice: These are a set of statements outlining the: Areas of Activity undertaken by teachers and supporters of learning within HE Design and plan learning activities and/or programmes of study Teach and/or support learning Assess and give feedback to learners Develop effective learning environments and approaches to student support and guidance Engage in continuing professional development in subjects/disciplines and their pedagogy, incorporating research, scholarship and the evaluation of professional practices Core Knowledge that is needed to carry out those activities at the appropriate level The subject material Appropriate methods for teaching and learning in the subject area and at the level of the academic programme How students learn, both generally and within their subject/ disciplinary area(s) The use and value of appropriate learning technologies Methods for evaluating the effectiveness of teaching The implications of quality assurance and quality enhancement for academic and professional practice with a particular focus on teaching Professional Values that someone performing these activities should embrace and exemplify Respect individual learners and diverse learning communities Promote participation in higher education and equality of opportunity for learners Use evidence-informed approaches and the outcomes from research, scholarship and continuing professional development Acknowledge the wider context in which higher education operates recognising the implications for professional practice http://www.heacademy.ac.uk/assets/documents/ukpsf/framework-guidance-1.pdf http://www.heacademy.ac.uk/ukpsf#whatisframework 11 Handbook 3 APPENDIX 3 Final Dialogue Assessment Proforma Descriptor 3 Areas of Activity: Colleagues will demonstrate successful engagement across all of the Areas of Activity, and in appropriate teaching, relevant professional practices and professional development related to these Areas of Activity. The Areas of Activity are: 1 Design and plan learning activities and/or programmes of study 2 Teach and/or support learning 3 Assess and give feedback to learners 4 Develop effective learning environments and approaches to student support and guidance 5 Engage in continuing professional development in subjects/disciplines and their pedagogy, incorporating research, scholarship and the evaluation of professional practices A B C D E Colleagues will also: 6 Demonstrate successful co-ordination, support, supervision, management and/or mentoring of others (whether individuals and/or teams) in relation to the Areas of Activity 7 Provide evidence of a sustained record of effectiveness in relation to the Areas of Activity, incorporating for example, the organisation, leadership and/or management of specific aspects of teaching and learning provision Core Knowledge: Colleagues will demonstrate appropriate knowledge and understanding across all aspects of Core Knowledge: 1 The subject material 2 Appropriate methods for teaching and learning in the subject area and at the level of the academic programme 3 How students learn, both generally and within their subject/ disciplinary area(s) 12 A B C D E Handbook 3 4 The use and value of appropriate learning technologies 5 Methods for evaluating the effectiveness of teaching 6 The implications of quality assurance and quality enhancement for academic and professional practice with a particular focus on teaching Colleagues will also: 7 Demonstrate successful co-ordination, support, supervision, management and/or mentoring of others (whether individuals and/or teams) in relation to Core Knowledge 8 Provide evidence of a sustained record of effectiveness in relation to Core Knowledge, incorporating for example, the organisation, leadership and/or management of specific aspects of teaching and learning provision Professional Values: Colleagues will demonstrate a commitment to all of the Professional Values: 1 Respect individual learners and diverse learning communities 2 Promote participation in higher education and equality of opportunity for learners 3 Use evidence-informed approaches and the outcomes from research, scholarship and continuing professional development 4 Acknowledge the wider context in which higher education operates recognising the implications for professional practice Colleagues will also: 5 Demonstrate successful co-ordination, support, supervision, management and/or mentoring of others (whether individuals and/or teams) in relation to the Professional Values 6 Provide evidence of a sustained record of effectiveness in relation to teaching and learning, incorporating for example, the organisation, leadership and/or management of specific aspects of teaching and learning provision in relation to the Professional Values 13 A B C D E Handbook 3 Key: As and Bs should predominate (80%) across the criteria in order to pass the dialogue. Some Cs are accepted, but an A or B must be awarded for the final two criteria of each of the Dimensions of Practice for the candidate to be successful (criteria 6 and 7 for the Areas of Activity; 7 and 8 for Core Knowledge; and 5 and 6 for Professional Values). Ds and Es should have been addressed through the mentoring process, and feedback acted upon before reaching the assessed dialogue meeting. A B C D E You have thought carefully about this and have various experiences of doing it. You have produced a range of examples that demonstrates you have achieved this outcome/value and that you have actively engaged with it. You have thought carefully about this and you can produce some examples that demonstrate you have engaged with, and achieved this criterion. You have thought about this and you have experience of doing it. Your evidence is limited however and you need to reflect on and develop this further. You have started to think about this but there is only limited experience to draw upon. You have little or no evidence to demonstrate that you have achieved this. Your active engagement does not emerge clearly in the evidence or dialogue. You have not really considered how to do this nor do you have any direct experience to reflect on. There is no evidence of achieving this outcome/value. You need to consider your development in this area and how you can more actively engage with the criteria. [The above table was adapted by Ruth Pilkington from a grid by John Peters] 14 Handbook 3 APPENDIX 4 Senior Fellowship Application Form Information about the Applicant Name Role (e.g. Programme Leader/ Admissions tutor/ employability co-ordinator) College/Discipline /Service Length of employment at University of York St John Total number of years in Higher Education Full or part time Please list any qualifications you hold relevant to teaching and learning Demonstrating a Sustained Track record In no more than 1500 words evidence of how through your career you have developed and sustained a record of effectiveness in teaching and learning that incorporates the leadership and mentoring of others in relation to aspects of teaching, learning and assessment. Please make sure your account provides evidence for the five areas of activity and demonstrate how they are underpinned by appropriate core knowledge and professional values as in the UKPSF. You may identify specific career milestones, influential professional development activities, engagement with significant others, developing evaluation and pedagogic research skills, engagement within and without the institution as it relates to teaching, learning and assessment etc. This section should provide reflective accounts of two (1000 words each) particular contributions or roles which: Have had a significant impact upon the co-ordination, support, supervision, management and/or mentoring of others (whether individuals and/or teams), in relation to teaching and learning Demonstrate your sustained effectiveness in relation to teaching and learning and that you meet the criteria for Senior Fellowship. 15 Handbook 3 APPENDIX 5 Guidance notes for referees, to support an application for Senior Fellow Thank you for agreeing to be a referee. The function of the reference is to provide a peer review of the applicant’s practice and to support and supplement the information presented in their Mahara ePortfolio and discussed in their Professional Dialogue. Your reference should primarily refer to the applicant's experience and achievements in teaching and learning and should refer to his/her research record, where applicable, only insofar as this directly informs their teaching. Please provide practical examples to support your comments wherever possible. If you have been involved in peer observation of the applicant’s teaching or support of learners, please draw on the evidence this provides. Similarly, please comment on any innovative practice, contribution to developments in teaching and learning at institutional level, or contribution to national initiatives in developing approaches to teaching and learning within the discipline in which the applicant is involved. You may also find it helpful to review the applicant’s Mahara ePortfolio summary page. Please note that for Senior Fellowship (descriptor 3 of the UK PSF) applicants there needs to be an emphasis, within the reference, on the applicant’s ability to demonstrate leadership and mentoring of others as this relates to learning and teaching. Senior Fellowship is not role dependent and should not be confused with being in a position of authority such as Head of Department. We have provided a form (please see below) for you to add your reference to. Please complete it with reference to the following: The UK Professional Standards Framework asks that the applicant demonstrates a thorough understanding of effective approaches to teaching and learning support as a key contribution to high quality student learning, and that they should be able to provide evidence of: I. Successful engagement across all five Areas of Activity which are: A1 Design and plan learning activities and/or programmes of study A2 Teach and/or support learning 16 Handbook 3 A3 Assess and give feedback to learners A4 Develop effective learning environments and approaches to student support and guidance A5 Engage in continuing professional development in subjects/disciplines and their pedagogy, incorporating research, scholarship and the evaluation of professional practices. II. Successful engagement in appropriate teaching practices related to these Areas of Activity III. Appropriate knowledge and understanding across all aspects of Core Knowledge. Core Knowledge includes: K1 The subject material K2 Appropriate methods for teaching and learning in the subject area and at the level of the academic programme K3 How students learn, both generally and within their subject/ disciplinary area(s) K4 The use and value of appropriate learning technologies K5 Methods for evaluating the effectiveness of teaching K6 The implications of quality assurance and quality enhancement for academic and professional practice with a particular focus on teaching. IV. A commitment to all the Professional Values. Professional values include: V1 Respect individual learners and diverse learning communities V2 Promote participation in higher education and equality of opportunity for learners V3 Use evidence-informed approaches and the outcomes from research, scholarship and continuing professional development V4 Acknowledge the wider context in which higher education operates recognising the implications for professional practice. V. Successful incorporation of subject and pedagogic research and / or scholarship within the above activities, as part of an integrated approach to academic practice VI. Successful engagement in continuing professional development in relation to teaching, learning, assessment, scholarship and, as appropriate, related academic or professional practices 17 Handbook 3 VII. Successful co-ordination, support, supervision, management and / or mentoring of others (whether individuals and / or teams) in relation to teaching and learning. It is the applicant’s responsibility to collect the reference from you; we ask them to request an electronic copy from you, and to obtain it prior to their assessment, and we thank you in advance for your support with this. We recognise that this is a different kind of reference from one that is normally required for promotion or job appointment, as we are looking for evidence of commitment to and effectiveness of teaching and/or supporting learning rather than general academic achievement. This is an open reference so please make sure it is electronically signed and e-mailed to the applicant so it can be included with their application. If you wish your reference to be confidential please place it in a sealed envelope before giving it to the applicant. We may wish to contact you to clarify points in your reference. If you need advice about the reference please contact Rebecca O’Loughlin, Educational Developer. Name of Applicant Name of Referee Referee email address Referee contact number How long have you known the applicant and in what capacity? Please comment on the following aspects of the applicant’s professional practice. Please emphasise how the applicant, through these activities, demonstrates leadership in learning and teaching. This may include mentoring individuals and/or leading teams. Areas of activity 18 Handbook 3 Core knowledge Professional Values Additional comments Signed_______________________________1 Date__________________________ Position in organisation________________________________________________ Name of organisation__________________________________________________ 1 This must be an electronic signature; a typed name will not be accepted. Alternatively, you may type your name, but you must send Emma Sunley (e.sunley@yorksj.ac.uk) a separate email to confirm that you are supplying the reference for this candidate. 19