Metropolitan Community College
COURSE OUTLINE FORM
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Course Title: ADMINISTRATIVE PROCEDURES I
Course Prefix & No.:
LEC: LAB:
MDST 1020
4.5
Credit Hours:
4.5
COURSE DESCRIPTION:
The goal of this course is to teach the student how to perform word processing skills, medical transcription,
appointment scheduling and scheduling of inpatient/outpatient procedures.
COURSE PREREQUISITE (S):
Successful Completion of all Medical Assisting prerequisite courses. ENGL1210-Applied Communications or
ENGL 1010-English composition I, MATH 1310-Intermediate Algebra or higher, PSYC 1120-Human Growth and
Development, BIOS 1310-Survey of Anatomy & Physiology
RATIONALE:
The Administrative Procedures I course is designed to offer entry-level training in the health professional career
track.
REQUIRED TEXTBOOK (S) and/or MATERIALS:
Title:
Medical Assisting Administrative and Clinical Procedures with Anatomy and Physiology
textbook, workbook, and Electronic Health Records(comes as a set)
Edition:
Fourth Edition
Author:
Booth, Whicker, Wyman, Wright
Publisher: McGraw Hill
Materials: Electronic Health Records
Attached course outline written by: Dona Marotta
Date: 03/26/12
Effective quarter of course outline
Date: 12FA
Academic Dean: Stacey Dean
Revised by: Dona Marotta
Date: 08/29/12
Course Objectives, Topical Unit Outlines, and Unit Objectives must be attached to this form.
COURSE OBJECTIVES:
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Upon completion of this course with, the student should be able to:
Perform basic clerical functions
Schedule, coordinate, and monitor appointments
Schedule inpatient/outpatient admissions and procedures
Perform medical transcription
Perform word processing applications, written correspondence using various formats, correct grammar
Perform proper telephone etiquette
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Metropolitan Community College
COURSE OUTLINE FORM
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Understand, Identify, and perform proper patient interview techniques, cultural diversity, and appropriate
dialogue among health care partners
Apply bookkeeping skills, document & maintain accounting and banking records, accounts payable &
receivable and process payroll
Demonstrate and identify the components of proper office management techniques
Demonstrate, identify the requirements for managing inventory and supplies, and develop inventory and
supply list
TOPICAL UNIT OUTLINE/UNIT OBJECTIVES:
Fundamentals of Administrative Medical Assisting
First Contact: Telephone and Reception
Managing Appointments
Scheduling inpatient/outpatient procedures
Written Communication
Health Information Management: Electronic and Manual
Computer Applications in the Medical Office
Management of the Medical Office
COURSE REQUIREMENTS/EVALUATION:
TRAINING METHODS
Lecture/discussion
Audio/visual material
Guest Speakers
Written Assignments
Demonstration
Role play
EMR Training
EVALUATION METHODS
A. Grading
Grade Scale
Satisfactory Academic Progress
Unit exams, assignments, attendance, and the comprehensive final exam percentages will be used to
constitute your final grade. The letter grade for the class will be based on the following percentages:
93 - 100 = A
86 - 92 = B
76 - 85 = C
70 - 75 = D
Below 70 = F
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COURSE OUTLINE FORM
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THE CURRICULUM. Grades for all coursework are averaged equally.
Unit Exams /Comprehensive Final Exam
A unit exam will be given over each unit. You can expect to have a test almost every week.
Assignments
Assignments are to be completed and handed in at the start of the day according to the class calendar. Students are to
do their own work, but time will be set aside for class discussion.
Attendance
Attendance, active participation and timely submission of assignments affect learning and grading in this course.
Attendance during scheduled class times is required. There is an attendance grade for this course. Every student
begins the course with a grade of 100%. For every unexcused absence 10 points will be deducted from the attendance
grade. The attendance grade will be average in with the assignments, quizzes and tests. There is a maximum of 4
absences per term. If a student is absent on a skills/lab day, it must be rescheduled with the instructor and completed
within 1 week. If the skill missed requires a partner to complete, it is up to the student to get a classmate to
participate with them. Failure to make up a missed skill or lab day will result in a course failure. To remain eligible
for financial aid, students are responsible for meeting Satisfactory Academic Progress standards.
Course Content/competency Requirements to complete this course
Basic Medical Assisting clerical functions
Telephone management
Schedule and manage appointments
Organize a patient’s medical record
File medical records
Computer Applications and functions
Transcription
Schedule inpatient and outpatient admissions and procedures
Makeup Test Procedures
A student may not enter the classroom after tests have been distributed. If the student takes an exam outside of the
scheduled time for the exam it will be considered a makeup exam. An exam may be taken prior to the scheduled
class without penalty. The exam must be made the day the student returns to class. Failure to make up the test or
assignment(s) the day upon return will result in a 10-point grade reduction the 2nd day and a score of zero the 3rd day.
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COURSE OUTLINE FORM
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COURSE OBJECTIVES/ASSESSMENT MEASURES
COURSE OBJECTIVES
1. Perform basic clerical functions, which includes maintaining
patient charts or records using both manual and electronic health
records, develop and complete filing procedures, demonstrate the
principles of office management, charting chief complaints,
procedures etc.
ASSESSMENT MEASURES
1. Quiz, Test, workbook assignments, filing projects, TPO’s, or
Terminal Procedural Objectives, which are competency based
skills that are observed and scored by the instructor.
2. Demonstrate the ability to schedule, coordinate, and monitor
appointments
2. Quiz, Test, workbook assignments, scheduling projects,
TPO’s, or Terminal Procedural Objectives, which are
competency based skills that are observed and scored by the
instructor.
3. Demonstrate the ability to schedule inpatient/outpatient
admissions and procedures
3. Quiz, Test, homework assignments, scheduling projects,
TPO’s, or Terminal Procedural Objectives, which are
competency based skills that are observed and scored by the
instructor.
4. Perform medical transcription
4. Quiz, Test, homework assignments, work transcription
projects, TPO’s, or Terminal Procedural Objectives, which are
competency based skills that are observed and scored by the
instructor.
5.Perform word processing applications, written correspondence,
using various formats
5. Quiz, Test, workbook assignments, work projects, writing
various business letters, proper charting of medical information,
TPO’s, or Terminal Procedural Objectives, which are
competency based skills that are observed and scored by the
instructor.
6. Perform proper telephone etiquette
6. Quiz, Test, workbook assignments, In class projects, telephone
simulation, TPO’s, or Terminal Procedural Objectives, which are
competency, based skills that are observed and scored by the
instructor.
7. Demonstrate proper communication skills, both verbal and
non-verbal. Understand, Identify, and Perform proper patient
interview techniques, cultural diversity and appropriate dialogue
among health care partners
7. Quiz, Test, workbook assignments, In class projects, oral
presentation, mock patient interviews and charting, simulation of
working with culturally diverse patients as well as simulation of
working with various disabilities and personality issues. TPO’s,
or Terminal Procedural Objectives, which are competency based
skills that are observed and scored by the instructor.
8. Apply bookkeeping skills, Document and maintain accounting
and banking records, manage accounts payable and receivable
and process payroll.
9. Demonstrate, and identify the components of proper office
management techniques
8. Quiz, Test, workbook assignments, In class bookkeeping
project, payroll project
10. Demonstrate; identify the requirements for managing
inventory and supply lists.
10. Quiz, Test workbook assignments, role playing, take
inventory of school medical clinic and create an inventory and
supply list. TPO’s or competency based skills are observed and
scored by instructor
9. Quiz, Test, workbook assignments, role playing, TPO’s, or
Terminal Procedural Objectives, which are competency based
skills that are observed and scored by the instructor.
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COURSE OUTLINE FORM
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See calendar for due dates, tests, projects and TPO’s
September
Sep. 5, 2012
Sep. 10, 2012
Sep. 12, 2012
Sep. 17, 2012
Sep. 19, 2012
Sep. 24, 2012
Sep. 26, 2012
Handouts, lecture
Lecture
Chapter 1 workbook due
Chapter 2 workbook due
Quiz over chapters 1 & 2
Chapter 3 workbook due
Chapter 4 workbook due, Review for test
October
Oct. 1, 2012
Oct. 3, 2012
Oct. 8, 2012
Oct. 10, 2012
Oct. 15, 2012
Oct. 17, 2012
Oct. 22, 2012
Oct. 24, 2012
Oct. 29, 2012
Oct. 31, 2012
Chapters 3&4 quiz, Basic Communication test
Chapter 11 workbook due
Chapter 11 quiz, Chapter 12 workbook due
Chapter 12 quiz, Chapter 9, workbook due, Review for test
Telephone Test, work on patient brochures (in class)
Chapter 10 workbook due, Patient brochure due, review for Test
Chapter 9&10 Quiz, Chapter 7 workbook due, Records Management test
Chapter 7 Quiz, Chapter 5 workbook due, work on procedure manual
Chapter 5, quiz, Work on filing assignment (in class), review for test
Written Communication Test, Chapter 8 workbook due, work on Procedure Manual (in class)
November
Nov. 5, 2012
Nov. 7 2012
Nov. 12, 2012
Nov. 14, 2012
Nov. 19, 2012
Chapter 8 Quiz, Chapter 6 workbook due, Review for Test
Office Supply Test, Work on Procedure manual (in class), transcription
Chapter 6 Quiz, Policy & Procedure Manual Due
Office Management Test, Transcription Due
Communications Final
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