Question 1. Gender
Gender
Male
Female
No response
Total %
69 34.5
125 62.5
6 3
Question 2. Age
Age
0 to 10
Total %
2 1
13 6.5 11 to 21
22 to 32
33 to 43
39 19.5
25 12.5
45 22.5 44 to 54
55 to 65
66 to 76
26 13
35 17.5
13 6.5 77 to 87
88 to 98
99 +
No response 2 1
Question 3. Do you have any long standing health problems, Illness, disability or
Infirmity?
Response
Yes
Total %
112 56
No 83 41.5
No response 5 2.5
Question 4. Have you had any discussions in the past 12 months with a Doctor or
Nurse about how to deal with you long standing health problem?
Response
Yes
Total %
102 51
No
Not applicable
No response
59
33
6
41.5
2.5

Question 5. In the past 6 months do you feel you have been given enough support
from local services or organisations to help manage your long-term
health condition?
Response
Yes I feel I have had enough support
Total %
85 42.5
I feel I have had some support
I do not feel I have had any support at all
Not applicable
No response
Question 6. Which Ethnic group best describes you?
33 16.5
15
62
5
7.5
31
2.5
Ethnicity
White or White British
Asian or Asian British
Total %
191 95.5
4 2
Chinese
Black or Black British
Other ethnic group
Prefer not to say
1
1
1
0.5
0.5
0.5
Mixed
No response
Question 7. Please could you tell us your postcode?
Postcode Total
2
%
1
TF1
TF2
2
2
1
1
TF3
TF4
TF7
TF8
19
10
9.5
5
115 57.5
3 1.5
TF11
TF12
22
1
11
0.5
No response 26 13
Question 8. Getting an appointment with a doctor or nurse when needed is..?
Response
Very poor
Poor
Total
14
%
7
25 12.5
52 26 Fair
Good
Very good
Excellent
No response
54 27
29 14
12
14
6
8

Question 9. Telephone contact with Sutton Hill Medical Practice is..?
Response
Very poor
Poor
Fair
Total %
8 4
13 6.5
56 28
64 32 Good
Very good
Excellent
No response
Question 10. The opportunity to see a doctor of my choice is..?
Response Total
35 17.5
13 6.5
11 5.5
%
Very poor
Poor
8
15
4
8.5
Fair
Good
Very good
59 29.5
55 27.5
39 19.5
Excellent
No response
Question 11. Do you find the reception staff helpful and friendly?
Response
Yes
No
Sometimes
Total
13 6.5
11 5.5
154
8 4
32
%
77
16
No response
Question 12. Were you seen quickly by the receptionist?
Response
Yes
No
No response
Total
6
16
%
3
173 86.5
11 5.5
8
Question 13. Do you feel you were given enough privacy when discussing personal
Information at the reception desk?
Response Total %
I felt I was overheard but I didn't mind
I felt I was overheard and I am not happy about it
I didn't feel the other patients could over hear me
I don't know
No response
87 43.5
17 8.5
45 22.5
34 17
17 8.5

Question 14. Was there enough parking?
Response
Yes
Total %
161 80.5
No
Not applicable
5
22
2.5
11
No response 12
Question 15. I feel that access to the practice for people with disabilities is..?
6
Response
Very poor
Total
7
%
3.5
Poor
Fair
Good
Very good
Excellent
No response
Question 16. When the doctor or nurse called you was it clear?
Response
Yes
No
No response
Question 17. Was the practice clean?
Response
2 1
36 18
87 43.5
37 18.5
16
15
8
7.5
Total %
130 65
54 27
16 8
Total %
Yes
No
188 94
No response 12 6
Question 18. Were the posters/ leaflets in the surgery informative/useful and up to
date?
Response
Yes
Total %
153 76.5
No
Not sure 30 15
No response 15 7.5
Question 19. I was happy with the advice and information the doctor/nurse gave me
about my medication?
Response
Yes
No
I was not given any medication
No response
Total
2
%
155 77.5
5
23 11.5
17
1
2.5
8.5

Question 20. Did you know you needed to give the practice 48hrs notice for a repeat
prescription?
Response
Yes
Total %
135 67.5
No
Not sure
33 16.5
18 9
No response
Question 21. How do you order your repeat prescription?
Response
I use the prescription answer phone
14 7
Total %
67 33.5
I take it into the surgery
I use the prescription box
I use online access
No response
62 31
20 10
7 3.5
44 22
Question 22. I was happy with how thoroughly my treatment option were explained to
me?
Response
Yes
Total %
143 71.5
No
No treatment were necessary
11 5.5
28 14
No response 18 9
Question 23. Do you feel able to control you illness/condition after speaking to your
Doctor/Nurse?
Response Total %
Yes
No
127 63.5
11 5.5
Not sure
No response
36
26
18
13
Question 24. Were you given information about other services that may be able to
help you?
Response
Yes
No
No response
Total %
53 26.5
21 10.5
126 63

Question 25. How would you rate the information given to you about other services
may be useful to you?
Response
Very poor
Total
2
%
1
3 1.5 Poor
Fair
Good
17
31
8.5
15.5
Very good
Excellent
No response
Question 26. What do you like about the surgery?

Close to home *

Reliable team

Nice staff *

Friendly *

Easy access

Efficiency

Always helpful *

Plenty of seating area

Repeat prescriptions are easy to order

Helpful doctors *

Good doctors *

Warfarin blood tests always granted

Spacious

Warm and friendly *

Doctors and nurses are very nice feel very comfortable

Light *

Rapid response

Respectable

Local *

Staff on the whole are friendly, personable and professional

The doctors are friendly they listen to what you have to say

Always clean and tidy! *

Very good all round

Informative

Efficient

Parking is never an issue
 It’s light, warm and welcoming *

Very pleased with the doctors

On site pharmacy *

Staff and doctors are approachable

Always able to get an appointment when needed

Understanding staff *

Child friendly

Clutter free

Reception staff always have a smile and are very polite
15 7.5
6 7
126 63

Question 27. What could be improved within the surgery?

Intercom –not always clear *

The heating system, too cold

Online appointments as well as phone line

Appointments bookings *

48 hours is a long time to wait for medication if you have ran out

Some reception staff are rude

No privacy at reception desk *

Not enough female doctors *

Better toilet facilities

Food machine

Tea and coffee machine

Up to date magazines

Juice machine

Improve the phone lines in the mornings *

Nicer staff

Waiting for your appointment

Privacy to talk to reception staff *

Better appointment system not just book on the day *

Reception staff – hard to communicate to

More child friendly ( toys + books etc ) *

Reception area

More receptionists for the morning to book an appointment

Seating is uncomfortable

Seeing the same doctor

More room for disabled people
 Can’t hear the calling system when there are a lot of people *

Bigger reception desk *

Later opening hours for workers *

Doors

Doctors attitude

Question 28. Would you like to add any other comments?
 Ringing for an appointment on the same day, by the time you get through it’s too late and then get told to call back tomorrow, there’s no point in calling

Love your nurses, they always recognize me
 Have been coming for years and have never felt like I’m wasting anybodies time

Dr Godden was fantastic

More after hour options for workers

No, otherwise I feel like no where else would be better

Very good all round

Appointment availability and being able to see the same doctor over a condition

Phoning at 8:30 is unacceptable especially for those who work

Not a frequent user

Frustrating not being able to get an appointment sometimes

Keep up the good work

Good luck in the future

I have been registered here for 12 months and never had any problems

Satisfied with the service

Childrens prescriptions should be dealt with asap – especially when it’s not a repeat one but one sent from a doctor outside the surgery

The doctors don’t listen, need better doctors that care

Some doctors need to be told how to talk to people

Getting to see a female doctor for a 20 min appointment is difficult and having to explain to the receptionist why I need it is embarrassing sometimes

Would be good to be able to access health checks with the nurse out of working hours please
 Better toilet facilities, don’t like asking for the key

Having drop in sessions at varied times of the day

Why are people still allowed to use mobile phones when they are supposed to be banned

Receptionist are all very pleasant and helpful

Over all a good medical practice – in fact “very good”