Club Liaison Services
What is the purpose/role of the service?
The Club Liaison Services (CLS) department serves as a primary point of contact in
representing Boys & Girls Clubs of America through personalized communication
with Clubs. The goals of this unique department are to provide top-quality
customer service and function as a “liaison” between Clubs and BGCA. Each local
organization will have a designated point of contact – a Club Liaison Specialist – who
will provide information regarding all the products and services provided by
BGCA.
How will the service interact with local Clubs?
CLS will proactively provide timely information on a wide variety of services and
programs. These services include non-federal grant administration, collection and
dissemination of information related to various forms of organizational
assessments, general data collection, participation in national initiatives, and
serving as onsite logistics managers for national and local conferences, meetings,
and events.
Conversely, the CLS staff will be the point of contact for inquiries from local Clubs.
Through ongoing communication with CPOs, CVOs, and Club staff, Club Liaison
Specialists will receive and respond to requests for information about all products
and services provided by BGCA.
Who are the key leaders of the service?
Club Liaison Services is part of BGCA’s Organizational and Executive Development
Services (OEDS) department, led by Lorraine Orr, Senior Vice President. The Club
Liaison Services unit is led by Jeffrey Childs, National Director of Operations and
Club Liaison Services, and Lori Huseman, Director, Club Liaison Services.
Lorraine is responsible for providing the overall vision and direction of the
service. Jeffrey has the responsibility of providing leadership to the CLS staff and
ensuring the operational integration of the products, programs and services
provided by the various BGCA departments into the functions of CLS. Lori is
responsible for the daily on-site operations of the three central service
centers, located in Schaumburg, Ill. (near Chicago), Richardson, Texas (near Dallas)
and Atlanta.
Other pertinent details that Clubs should know?
Each local Boys & Girls Club organization will be assigned to a specific Club Liaison
Specialist who will interact directly with the Club on behalf of BGCA. Each Specialist
will serve approximately 40 local organizations.
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Geographic Based Units (Regions)
What is the purpose of the service?
The Geographic Based Units utilize the existing regional structure – Midwest,
Northeast, Pacific, Southeast and Southwest. Each region is led by a Vice President,
OEDS who manages the work of six-seven Directors of Organizational Development
(DODs). Each DOD works with an average of 20 local organizations, striving to help
them build capacity through resources and training in board development,
executive development, and resource development planning and processes. They
also serve as the primary point of contact for BGCA support in other areas such as
program, outcome measurement, marketing and government relations.
Additionally, they support the Area Councils in each region as a valuable resource
for board advancement and sharing.
How will the service interact with local Clubs?
The DOD maintains ongoing communications with both professional and volunteer
leadership. They actively engage the local organization in annual planning tied to
ongoing performance metrics, such as the Key Performance Indicators (KPIs). This
planning identifies both the annual goals for the organization as well as the services
and support needed from BGCA.
Who are the key leaders in the service?
The Geographic Based Units are part of BGCA’s Organizational and Executive
Development Services (OEDS) department, led by Lorraine Orr, Senior Vice
President. The leadership of the service includes a National Vice President for
Organizational and Executive Development and four Vice Presidents. John Miller
serves as the National Vice President and Duane Hinshaw serves as the Vice
President-OEDS, Southeast. In the Southwest, National Vice President Teresa
Walch serves as the leader. The other three positions are in the process of being
filled.
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Executive Development Services
What is the purpose of the service?
Because the success of any local Boys & Girls Club organization is heavily dependent
on the quality of executive leadership, Executive Development Services (EDS) works
to align educational and professional development experiences with core
competencies of nonprofit management and leadership. These experiences are
presented in action learning and project-based delivery systems, including the
Advanced Leadership program, the New Executive Orientation, regional learning
events (previously Leadership Conferences) and the National Conference. The
newly constituted group has the following objectives:
New Chief Professional Officer Services
 Develop common hiring assessment by organization size and type
 Develop a standardized approach to on-boarding new Chief Professional
Officers
 Update the New Executive Orientation, to take place three-four months into
the job, to learn critical skills for success and to develop a plan of action
based on the organizational assessment
 Identify and develop emerging leaders as potential future CPOs
Advanced Leadership Program
 Customizing the experience based on size of the organization
 Directors of Organizational Development (DODs) will assist with delivery
and use as the framework for ongoing organizational development processes
Ongoing Learning Experiences
 Development of Individual Development Plans for every CPO based on needs
of the local organization
 Mastery Level Program designed to build on the principles and work done
during the Advanced Level to transform organizations
 Advanced Philanthropy Project – In collaboration with BGCA’s Resource
Development department, design a program to create a culture of resource
development in local organizations
 Development of a Peer Coaching Network
Conferences and Learning Events
 Redesign regional conferences to become true learning events with the use of
national thought leaders and placing participants in Learning Teams
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Native American Services
What is the purpose/role of the service?
What began as an ambitious vision 20 years ago has blossomed into a growing,
vibrant national network of 56 Native American organizations, operating some 200
Clubs sites that serve more than 88,000 Native American youth in 25 states. For the
youth served by these Clubs, opportunities to realize great futures have replaced the
cycle of poverty and hopelessness that plagues so many of their peers throughout
Indian Country. These Clubs provide Native American youth with fun, effective
programming and life-changing opportunities. To support this important initiative,
and strengthen tribal clubs, Boys & Girls Clubs of America has raised some $35
million in federal pass-through dollars since the initiative began.
How will the service interact with local Clubs?
The Native American Services Team will provide consultation and support services
to 56 Native American member organizations, which will drive and establish goals,
define needs and create a plan of action, while taking into consideration culture and
history to ensure organizational sustainability and support for all services.
Measurement resources and youth development programming will be created to fit
the unique needs of Native American Clubs. Areas of concentration will include:
resource development, training and professional development, program and youth
development services, and marketing & communications.
Who are the key leaders of the service?
Native American Services is part of BGCA’s Organizational and Executive
Development Services (OEDS) department, led by Lorraine Orr, Senior Vice
President. The service is housed within the newly formed Specialized &
Organizational Development Services, led by Teresa Walch, National Vice
President. The team will be led by Brian Yazzie, National Director, Native
American Services. Brian, a 15-year professional with the Boys & Girls Clubs of
Greater Scottsdale, Ariz., is a member of the Dine Nation & Hopi Tribe. He will be
supported by two Directors of Native American Services. In addition, there will be
two Directors of Organizational Development who will work in Indian Country. One
of these directors is Mike Marnin, who has more than 13 years of experience in
Boys & Girls Club work.
Other pertinent details that Clubs should know?
The Native American unit will create a consistent training program for Native
American youth development professionals, and help create self-sustaining
organizations by diversifying revenues sources. It will also assist in building a
corporate pipeline of donors and national partnerships that will support Clubs in
Indian Country. It will also create training programs that are culturally sensitive
and based on the needs of the community for board and tribal leaders, culminating
bi-annually with a national Native American Summit.
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Two groups that provide tremendous support to Clubs on Native American lands
are the board of the Boys & Girls Clubs in Indian Country (BGCIC) and the Native
American National Advisory Council (NANAC). The BGCIC board provides guidance
on Native American opportunities and issues, and assists in increasing revenues for
the Native American endowment. The BGCIC board comprises business leaders and
stakeholders who wish to foster the expansion and sustainability of Clubs on Native
American lands. The Native American National Advisory Council (NANAC)
comprises Club leaders from Native lands and is chaired by Mrs. Jacqueline
Johnson Pata, Executive Director, National Council of American Indians (NCAI).
First Pic, Inc. will continue to support Native American member organizations and
the Native American Service Department by fostering established partnerships with
nonprofits and government agencies on behalf of Native American Clubs; generating
pass-through grants, technical assistance and training to Native American Clubs;
and maintaining the naclubs.org web resource for Club staff.
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Club Advancement Services
What is the purpose/role of the service?
Club Advancement Services (CAS) utilizes proven organizational development
methodology, in partnership with local community and Club leaders, to identify
aspects of some 150 local organizations that can benefit from concentrated services
from BGCA. To help organizations maximize sustainability and effectiveness, some
of the areas this team will address include operations, leadership structures and
financial systems.
How will the service interact with local Clubs?
Club Advancement Services seeks to design and deliver premier organizational
development and renewal services, enabling local Boys & Girls Club leaders to
engage in successful change aimed at improving and deepening impact on the youth
who need us most. CAS teams will work closely with local board leaders and staff to
deliver sustainable, world-class youth development outcomes to more youth, more
often by:
 Providing defined organizational services and assistance to
advance 80 Boys & Girls Club Corporations in 2013
 Deploying prescriptive tools, training and benchmark
techniques for strengthening local board and executive
development
 Building the capacity of local Clubs to manage organizational
change and create a sustainable operational model.
Who are the key leaders of the service?
Club Advancement Services is part of BGCA’s Organizational and Executive
Development Services (OEDS) department, led by Lorraine Orr, Senior Vice
President. The service is housed within the newly formed Specialized &
Organizational Development Services, led by Teresa Walch, National Vice
President. The service delivery team comprises seasoned Club veterans, led by
Ronnie Jenkins, National Director for Club Advancement, and including Clyde
McGuire, Mark Branch and JR Dzubak, Directors of Organizational
Development. Additionally, the CAS group is supported by Dennis Dolbee,
Director, Club Financial Services, who will provide onsite and online resources.
Peter Fleishmann, Director of Board Transformation, will provide best practices
in board transformation and development. Alan Brostoff, Resource Development
Director for Club Services, will help organizations develop comprehensive
resource development plans. Collectively, the Club Advancement Services team has
more than 180 years of local and national Boys & Girls Club leadership experience
and knowledge.
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Major Metro Services
What is the purpose/role of the service?
Working in partnership with the professional and board leaders of metropolitan
organizations, Major Metro Services will assess, analyze and provide a customized,
solution-driven approach, aligned to the Great Futures Impact Plan, to support the
ongoing advancement of some 100 of the largest Boys & Girls Club organizations.
The goals: to help major metro organizations serve growing numbers of children,
with deeper impact; help smaller Clubs throughout the country; serve as partners in
building the brand; and leverage their powerful network of contacts for the benefit
of the Movement.
How will the service interact with local Clubs?
 The National Director and the four Directors of Organizational Development,
Major Metro Services will provide direct service and consultation to the
major metro organizations.
 Specialists from BGCA will advise and work with major metro organizations
in areas calling for deep knowledge and expertise, such as board
development, resource development, outcome measurement, urban youth
issues, marketing and leveraging the brand, child protection and safety, and
training and professional development.
 The team will build a consultant corps of industry experts to work with
major metros where their special expertise is needed.
 Major Metro Services will form a Major Metro Advisory Council to provide
ongoing advice, input and feedback on how the service is performing and
identify any additional resources required to successfully lead a major metro
organization.
Who are the key leaders of the service?
Lorraine Orr, Senior Vice President, Organizational and Executive
Development Services, is currently providing leadership on setting direction and
strategy until the National Director, Major Metro Services is hired.
 Henry Saxon has been appointed as Director of Organizational
Development, Major Metro Services to provide direct service and
consultation to major metro organizations.
 Ed Mishrell, John Miller, Teresa Walch, Glenn Permuy, Jim Crotty and
Jeff Amy are serving in interim roles as Directors of Organizational
Development, Major Metro Services until the three Director of
Organizational Development positions are filled.
Other pertinent details that Clubs should know?
Today, the major metropolitan areas across America are home to 11 percent (99) of
our local Boys & Girls Club organizations. Collectively, these organizations operate
32 percent of all Club sites, serve 38 percent of all members, and generate 46
percent of the Movement’s total revenue. The Directors of Organizational
Development for Major Metro Services will each serve an average of 20
organizations.
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Child and Club Safety
What is the purpose/role of the service?
The Child and Club Safety team empowers local organization to improve their ability
to protect children, and serves as a catalyst to position the Boys & Girls Club
Movement as a leader in the area of child protection and safety.
How will the service interact with local Clubs?
 The National Vice President and two Directors of Child and Club Safety will
provide direct consultation to local Clubs, including site visits and
consultations at conferences and other events.
 The department will drive organizational improvement in safety and risk
management by ensuring that 100 percent of non-military organizations
complete an online safety assessment. The goal: to identify strategic
strengths and challenges, track an organization’s improvement over time,
and assess how organizations compare generally and in specific areas.
 The department will conduct a national Child Safety Symposium and a
National Safety Awards Program, and form national partnerships with local
reach.
 The department will strengthen each local organization’s knowledge of
safety issues through improved safety training, both at conferences and
online.
Who are the key leaders of the service?
Child and Club Safety is part of BGCA’s Organizational and Executive Development
Services (OEDS) department, led by Lorraine Orr, Senior Vice President, and
has a dual reporting relationship with Legal & Compliance led by Kristine Morain,
Senior Vice President & General Counsel.
 Les Nichols, National Vice President, Child and Club Safety, has worked
closely with local Clubs over the past 18 years. Les is a licensed architect with
more than 30 years of experience, as well as a Certified Protection
Professional.
 Tricia Crossman, Director, Child and Club Safety, was recently a Director
of Educational Programs in BGCA’s Program and Youth Development
Services. Tricia’s eight years of experience in developing and implementing
national programs will enable the department to work successfully with
various departments.
 Mitru Ciarlante, Director, Child and Club Safety, was the Director of Teen
Initiatives for the National Center for the Victims of Crime in Washington, DC
for eight years. She brings a broad understanding of victimization and
advocacy issues, as well as a familiarity with numerous government agencies
and nonprofit organizations.
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Military & Outreach Services
What is the purpose/role of the service?
A fundamental objective for any service delivery organization must be to “obtain an
acceptable level of customer satisfaction, while striving for continuous
improvement.” One of the key features of BGCA’s organizational restructuring is the
streamlining of interaction between BGCA and military Youth Centers, to make
everyday communication simpler and more efficient, and to deliver quality training
that will contribute to the professional development, retention and performance of
Youth Center staff, while providing resources to enable military Youth Centers and
Selected Reserves Child & Youth programs “to do more with less.”
Military & Outreach Services will assist military-affiliated Youth Centers and
Selected Reserves Child & Youth programs to strengthen their impact, pursue
strategic growth and increase organizational capability. Goals include increasing
youth participation and teen membership, strengthening child protection and
safety, providing training and additional resources for military staff, and extending
resources and services to military families living in civilian communities.
How will the service interact with local Clubs?
 The National Vice President and six Directors of Organizational
Development, Military & Outreach Services will provide direct service and
consultation to the 227 military organizations.
 Specialized staff from Program, Training & Youth Development Services will
advise and work with military organizations in outcome measurement,
marketing and brand building, child and Club safety, and training and
professional development.
 The Military & Outreach Services unit will form a Military & Outreach
Services Council to provide ongoing advice, input and feedback on how the
service is performing, and on how to support military youth living in civilian
communities, engage high-level military leaders, and identify additional
resources needed to better serve military families.
Who are the key leaders of the service?
Military & Outreach Services is part of BGCA’s Organizational and Executive
Development Services (OEDS) department, led by Lorraine Orr, Senior Vice
President. Terrill D. Wicks, National Vice President, Military & Outreach
Services provides strategic leadership on the military partnership, identifies
potential funding opportunities to support BGCA military-affiliated youth programs,
and provides direction and guidance on the Military & Outreach Service’s Great
Futures Plan.
 Lucky Harris has been appointed as the Senior Director of Organizational
Development, Military Services to provide leadership and direction to four
Directors of Development, and to provide direct service and consultation to
military programs in the Southeast region.
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Fay Beard and Gregory Doss were appointed Directors of Organizational
Development, Military Services to provide direct services and consultation
to military programs in the Southwest, Northeast and Midwest regions.
Dianely Heredia and Ed Brown will continue to serve as Directors of
Organizational Development, providing direct services and consultations
to military programs in Europe, Asia and Guantanamo Bay.
Dawn Brunson, Director of Organizational Development for Military
Outreach, will serve as the leader in providing support to military families
living in civilian communities, and supporting military youth of the Guard
and Reserve.
Le’Stacia Warren and Glenda Smart will continue to assist Mission Youth
Outreach sites, BGCA-affiliated youth programs, and Military & Outreach
Services through special projects and day-to-day administrative services.
Other pertinent details that Clubs should know?
Today, military organizations constitute 10 percent (227) of BGCA affiliates. Our
military programs are located throughout the U.S. and in 15 countries abroad. The
need to provide services to military youth extends beyond our installations to the
children of Guard and Reserve families. There are 1.1 million school-age military
youth today. We currently serve 42 percent of this population. As more of the
government continues to face budget crises, BGCA must be poised to provide the
highest level of quality services to children of our military families. Military &
Outreach Services’ goal is to become the #1 youth-serving organization for militaryconnected families.
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Special Initiatives & International Support
Special Initiatives
What is the purpose/role of the service?
The Special Initiatives team coordinates training and technical assistance related to
federal pass-through funding to local Clubs. This is accomplished through the OJP
Training and Technical Assistance Task Force, a BGCA cross-departmental team.
They develop strategies and implementation processes related to Clubs applying for
federal funds, BGCA funding announcements, receipt of grant applications from
Clubs, selecting qualified Club grantees, allocating available resources, oversight of
deliverables, fund distribution, and collaboration with other related parties (e.g.,
third party providers, evaluators, Justice Department and/or other federal
Departments).
How will the service interact with local Clubs?
Individual Task Force members often interact with Clubs, providing expertise and
technical assistance in areas such as pass-through funding, grant compliance and
administration, and funded projects such as Targeted Outreach, Native American
Clubs and Minority Male Mentor Recruitment.
Who are the key leaders of the service?
The service is part of BGCA’s Organizational and Executive Development Services
(OEDS) department, led by Lorraine Orr, Senior Vice President. The key leaders
of the OJP Training and Technical Assistance Task Force are Lorraine, and Glenn
Permuy, Senior Executive, Special Initiatives and International Support. Their
primary roles are to set the agenda of the Task Force, including the chart of work, to
ensure that OJP grant recipient Clubs are provided with ample resources and
technical assistance sufficient to meet and exceed the requirements of their grants
and ultimately the commitments to the funder (OJP).
Other pertinent details that Clubs should know?
Due to the extension of the grant cycle timeline for the OJP 2011 grant and the
concurrent administration of the OJP 2012 award, the BGCA Federal Grants
Department is currently administering approximately 3,000 active OJP grants, for
which support is provided by the OJP Training and Technical Assistance Task
Force. The specific chart of work for the Task Force is detailed in the OJP FY 2011
Charter document and will be further clarified in an upcoming document update.
International Support
What is the purpose/role of the service?
The International Support department vets inquiries from countries interested in
providing “Boys & Girls Club-type services” to their young people. As part of the
process, a determination is made if they qualify (similar mission) for our technical
support. Ongoing technical assistance (mostly electronic – phone and e-mail) is
provided to those countries meeting the criteria and submitting the pertinent
information. More intense technical assistance is provided (if/as requested and
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possible) to those countries that have a more established service delivery model,
and are making the greatest strides toward reaching their mission and potential.
How will the service interact with local Clubs?
Most of our mature international relationships have led to a tie with a local U.S.based “sister Club” so the foreign group can gain from the experience of seasoned
Boys & Girls Club practitioners and youth development experts. This best practicesharing serves as a great resource for the countries involved, while allowing U.S.based Clubs to gain from their experiences in helping these countries. This also
opens up as the possibility of future staff, youth and program exchanges as well as
international youth interaction.
Who are the key leaders of the service?
The International Support Service is part of BGCA’s Organizational and Executive
Development Services (OEDS) department, led by Lorraine Orr, Senior Vice
President. The service is led by BGCA veteran Glenn Permuy, Senior Executive,
Special Initiatives and International Support. Joann Redmond, BGCA Club
Liaison, serves in a support role with international correspondence and resource
material coordination.
Other pertinent details that Clubs should know?
BGCA is not an international organization but has provided some limited technical
assistance support to other countries for a number of years. With the assistance of
BGCA, there are currently “Boys & Girls Club-type” programs in the following
countries;
- Mexico (8 Clubs)
- Hungary (1 Club)
- South Africa (2 Clubs)
- Ghana (2 Clubs)
- Serbia (1 Club)
- Uruguay (3 Clubs)
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Integration and Alignment
What is the purpose/role of the service?
The Integration and Alignment Service is responsible for leading the development and
implementation of an organizational integration strategy that aligns the goals and metrics of
the Great Futures Impact Plan in a matrix-driven format throughout Organizational and
Executive Development Services (OEDS). The service is responsible for providing direction
on the development and execution of a transition strategy for BGCA’s new service delivery
model, ensuring the highest level of service to Boys & Girls Club organizations.
How will the service interact with local Clubs?
The Integration and Alignment Service provides support to the direct service arms of OEDS
– Organizational and Executive Development Services, Executive Development Services,
Specialized and Organizational Development Services, Major Metro Services, Military and
Outreach Services, Child and Club Safety, Special Initiatives and International Support, and
Club Liaison Services – by aligning goals and metrics, communications, tools and resources,
budgets, funding proposals, consultant engagement and tracking of data. The service will
interact with local Boys & Girls Club organizations via consultations, training, and
benchmarking.
Who are the key leaders of the service?
The Integration and Alignment Service is part of BGCA’s Organizational and Executive
Development Services (OEDS) department, led by Lorraine Orr, Senior Vice
President. Jeff Amy, Vice President, Integration and Alignment is responsible for
providing direction in the support of assessment, strategy, research, planning, development,
implementation and evaluation of services that enhance and strengthen local Boys & Girls
Club organizations.
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