Club Liaison Services What is the purpose/role of the service? The Club Liaison Services (CLS) department serves as a primary point of contact in representing Boys & Girls Clubs of America through personalized communication with Clubs. The goals of this unique department are to provide top-quality customer service and function as a “liaison” between Clubs and BGCA. Each local organization will have a designated point of contact – a Club Liaison Specialist – who will provide information regarding all the products and services provided by BGCA. How will the service interact with local Clubs? CLS will proactively provide timely information on a wide variety of services and programs. These services include non-federal grant administration, collection and dissemination of information related to various forms of organizational assessments, general data collection, participation in national initiatives, and serving as onsite logistics managers for national and local conferences, meetings, and events. Conversely, the CLS staff will be the point of contact for inquiries from local Clubs. Through ongoing communication with CPOs, CVOs, and Club staff, Club Liaison Specialists will receive and respond to requests for information about all products and services provided by BGCA. Who are the key leaders of the service? Club Liaison Services is part of BGCA’s Organizational and Executive Development Services (OEDS) department, led by Lorraine Orr, Senior Vice President. The Club Liaison Services unit is led by Jeffrey Childs, National Director of Operations and Club Liaison Services, and Lori Huseman, Director, Club Liaison Services. Lorraine is responsible for providing the overall vision and direction of the service. Jeffrey has the responsibility of providing leadership to the CLS staff and ensuring the operational integration of the products, programs and services provided by the various BGCA departments into the functions of CLS. Lori is responsible for the daily on-site operations of the three central service centers, located in Schaumburg, Ill. (near Chicago), Richardson, Texas (near Dallas) and Atlanta. Other pertinent details that Clubs should know? Each local Boys & Girls Club organization will be assigned to a specific Club Liaison Specialist who will interact directly with the Club on behalf of BGCA. Each Specialist will serve approximately 40 local organizations. 1 Geographic Based Units (Regions) What is the purpose of the service? The Geographic Based Units utilize the existing regional structure – Midwest, Northeast, Pacific, Southeast and Southwest. Each region is led by a Vice President, OEDS who manages the work of six-seven Directors of Organizational Development (DODs). Each DOD works with an average of 20 local organizations, striving to help them build capacity through resources and training in board development, executive development, and resource development planning and processes. They also serve as the primary point of contact for BGCA support in other areas such as program, outcome measurement, marketing and government relations. Additionally, they support the Area Councils in each region as a valuable resource for board advancement and sharing. How will the service interact with local Clubs? The DOD maintains ongoing communications with both professional and volunteer leadership. They actively engage the local organization in annual planning tied to ongoing performance metrics, such as the Key Performance Indicators (KPIs). This planning identifies both the annual goals for the organization as well as the services and support needed from BGCA. Who are the key leaders in the service? The Geographic Based Units are part of BGCA’s Organizational and Executive Development Services (OEDS) department, led by Lorraine Orr, Senior Vice President. The leadership of the service includes a National Vice President for Organizational and Executive Development and four Vice Presidents. John Miller serves as the National Vice President and Duane Hinshaw serves as the Vice President-OEDS, Southeast. In the Southwest, National Vice President Teresa Walch serves as the leader. The other three positions are in the process of being filled. 2 Executive Development Services What is the purpose of the service? Because the success of any local Boys & Girls Club organization is heavily dependent on the quality of executive leadership, Executive Development Services (EDS) works to align educational and professional development experiences with core competencies of nonprofit management and leadership. These experiences are presented in action learning and project-based delivery systems, including the Advanced Leadership program, the New Executive Orientation, regional learning events (previously Leadership Conferences) and the National Conference. The newly constituted group has the following objectives: New Chief Professional Officer Services Develop common hiring assessment by organization size and type Develop a standardized approach to on-boarding new Chief Professional Officers Update the New Executive Orientation, to take place three-four months into the job, to learn critical skills for success and to develop a plan of action based on the organizational assessment Identify and develop emerging leaders as potential future CPOs Advanced Leadership Program Customizing the experience based on size of the organization Directors of Organizational Development (DODs) will assist with delivery and use as the framework for ongoing organizational development processes Ongoing Learning Experiences Development of Individual Development Plans for every CPO based on needs of the local organization Mastery Level Program designed to build on the principles and work done during the Advanced Level to transform organizations Advanced Philanthropy Project – In collaboration with BGCA’s Resource Development department, design a program to create a culture of resource development in local organizations Development of a Peer Coaching Network Conferences and Learning Events Redesign regional conferences to become true learning events with the use of national thought leaders and placing participants in Learning Teams 3 Native American Services What is the purpose/role of the service? What began as an ambitious vision 20 years ago has blossomed into a growing, vibrant national network of 56 Native American organizations, operating some 200 Clubs sites that serve more than 88,000 Native American youth in 25 states. For the youth served by these Clubs, opportunities to realize great futures have replaced the cycle of poverty and hopelessness that plagues so many of their peers throughout Indian Country. These Clubs provide Native American youth with fun, effective programming and life-changing opportunities. To support this important initiative, and strengthen tribal clubs, Boys & Girls Clubs of America has raised some $35 million in federal pass-through dollars since the initiative began. How will the service interact with local Clubs? The Native American Services Team will provide consultation and support services to 56 Native American member organizations, which will drive and establish goals, define needs and create a plan of action, while taking into consideration culture and history to ensure organizational sustainability and support for all services. Measurement resources and youth development programming will be created to fit the unique needs of Native American Clubs. Areas of concentration will include: resource development, training and professional development, program and youth development services, and marketing & communications. Who are the key leaders of the service? Native American Services is part of BGCA’s Organizational and Executive Development Services (OEDS) department, led by Lorraine Orr, Senior Vice President. The service is housed within the newly formed Specialized & Organizational Development Services, led by Teresa Walch, National Vice President. The team will be led by Brian Yazzie, National Director, Native American Services. Brian, a 15-year professional with the Boys & Girls Clubs of Greater Scottsdale, Ariz., is a member of the Dine Nation & Hopi Tribe. He will be supported by two Directors of Native American Services. In addition, there will be two Directors of Organizational Development who will work in Indian Country. One of these directors is Mike Marnin, who has more than 13 years of experience in Boys & Girls Club work. Other pertinent details that Clubs should know? The Native American unit will create a consistent training program for Native American youth development professionals, and help create self-sustaining organizations by diversifying revenues sources. It will also assist in building a corporate pipeline of donors and national partnerships that will support Clubs in Indian Country. It will also create training programs that are culturally sensitive and based on the needs of the community for board and tribal leaders, culminating bi-annually with a national Native American Summit. 4 Two groups that provide tremendous support to Clubs on Native American lands are the board of the Boys & Girls Clubs in Indian Country (BGCIC) and the Native American National Advisory Council (NANAC). The BGCIC board provides guidance on Native American opportunities and issues, and assists in increasing revenues for the Native American endowment. The BGCIC board comprises business leaders and stakeholders who wish to foster the expansion and sustainability of Clubs on Native American lands. The Native American National Advisory Council (NANAC) comprises Club leaders from Native lands and is chaired by Mrs. Jacqueline Johnson Pata, Executive Director, National Council of American Indians (NCAI). First Pic, Inc. will continue to support Native American member organizations and the Native American Service Department by fostering established partnerships with nonprofits and government agencies on behalf of Native American Clubs; generating pass-through grants, technical assistance and training to Native American Clubs; and maintaining the naclubs.org web resource for Club staff. 5 Club Advancement Services What is the purpose/role of the service? Club Advancement Services (CAS) utilizes proven organizational development methodology, in partnership with local community and Club leaders, to identify aspects of some 150 local organizations that can benefit from concentrated services from BGCA. To help organizations maximize sustainability and effectiveness, some of the areas this team will address include operations, leadership structures and financial systems. How will the service interact with local Clubs? Club Advancement Services seeks to design and deliver premier organizational development and renewal services, enabling local Boys & Girls Club leaders to engage in successful change aimed at improving and deepening impact on the youth who need us most. CAS teams will work closely with local board leaders and staff to deliver sustainable, world-class youth development outcomes to more youth, more often by: Providing defined organizational services and assistance to advance 80 Boys & Girls Club Corporations in 2013 Deploying prescriptive tools, training and benchmark techniques for strengthening local board and executive development Building the capacity of local Clubs to manage organizational change and create a sustainable operational model. Who are the key leaders of the service? Club Advancement Services is part of BGCA’s Organizational and Executive Development Services (OEDS) department, led by Lorraine Orr, Senior Vice President. The service is housed within the newly formed Specialized & Organizational Development Services, led by Teresa Walch, National Vice President. The service delivery team comprises seasoned Club veterans, led by Ronnie Jenkins, National Director for Club Advancement, and including Clyde McGuire, Mark Branch and JR Dzubak, Directors of Organizational Development. Additionally, the CAS group is supported by Dennis Dolbee, Director, Club Financial Services, who will provide onsite and online resources. Peter Fleishmann, Director of Board Transformation, will provide best practices in board transformation and development. Alan Brostoff, Resource Development Director for Club Services, will help organizations develop comprehensive resource development plans. Collectively, the Club Advancement Services team has more than 180 years of local and national Boys & Girls Club leadership experience and knowledge. 6 Major Metro Services What is the purpose/role of the service? Working in partnership with the professional and board leaders of metropolitan organizations, Major Metro Services will assess, analyze and provide a customized, solution-driven approach, aligned to the Great Futures Impact Plan, to support the ongoing advancement of some 100 of the largest Boys & Girls Club organizations. The goals: to help major metro organizations serve growing numbers of children, with deeper impact; help smaller Clubs throughout the country; serve as partners in building the brand; and leverage their powerful network of contacts for the benefit of the Movement. How will the service interact with local Clubs? The National Director and the four Directors of Organizational Development, Major Metro Services will provide direct service and consultation to the major metro organizations. Specialists from BGCA will advise and work with major metro organizations in areas calling for deep knowledge and expertise, such as board development, resource development, outcome measurement, urban youth issues, marketing and leveraging the brand, child protection and safety, and training and professional development. The team will build a consultant corps of industry experts to work with major metros where their special expertise is needed. Major Metro Services will form a Major Metro Advisory Council to provide ongoing advice, input and feedback on how the service is performing and identify any additional resources required to successfully lead a major metro organization. Who are the key leaders of the service? Lorraine Orr, Senior Vice President, Organizational and Executive Development Services, is currently providing leadership on setting direction and strategy until the National Director, Major Metro Services is hired. Henry Saxon has been appointed as Director of Organizational Development, Major Metro Services to provide direct service and consultation to major metro organizations. Ed Mishrell, John Miller, Teresa Walch, Glenn Permuy, Jim Crotty and Jeff Amy are serving in interim roles as Directors of Organizational Development, Major Metro Services until the three Director of Organizational Development positions are filled. Other pertinent details that Clubs should know? Today, the major metropolitan areas across America are home to 11 percent (99) of our local Boys & Girls Club organizations. Collectively, these organizations operate 32 percent of all Club sites, serve 38 percent of all members, and generate 46 percent of the Movement’s total revenue. The Directors of Organizational Development for Major Metro Services will each serve an average of 20 organizations. 7 Child and Club Safety What is the purpose/role of the service? The Child and Club Safety team empowers local organization to improve their ability to protect children, and serves as a catalyst to position the Boys & Girls Club Movement as a leader in the area of child protection and safety. How will the service interact with local Clubs? The National Vice President and two Directors of Child and Club Safety will provide direct consultation to local Clubs, including site visits and consultations at conferences and other events. The department will drive organizational improvement in safety and risk management by ensuring that 100 percent of non-military organizations complete an online safety assessment. The goal: to identify strategic strengths and challenges, track an organization’s improvement over time, and assess how organizations compare generally and in specific areas. The department will conduct a national Child Safety Symposium and a National Safety Awards Program, and form national partnerships with local reach. The department will strengthen each local organization’s knowledge of safety issues through improved safety training, both at conferences and online. Who are the key leaders of the service? Child and Club Safety is part of BGCA’s Organizational and Executive Development Services (OEDS) department, led by Lorraine Orr, Senior Vice President, and has a dual reporting relationship with Legal & Compliance led by Kristine Morain, Senior Vice President & General Counsel. Les Nichols, National Vice President, Child and Club Safety, has worked closely with local Clubs over the past 18 years. Les is a licensed architect with more than 30 years of experience, as well as a Certified Protection Professional. Tricia Crossman, Director, Child and Club Safety, was recently a Director of Educational Programs in BGCA’s Program and Youth Development Services. Tricia’s eight years of experience in developing and implementing national programs will enable the department to work successfully with various departments. Mitru Ciarlante, Director, Child and Club Safety, was the Director of Teen Initiatives for the National Center for the Victims of Crime in Washington, DC for eight years. She brings a broad understanding of victimization and advocacy issues, as well as a familiarity with numerous government agencies and nonprofit organizations. 8 Military & Outreach Services What is the purpose/role of the service? A fundamental objective for any service delivery organization must be to “obtain an acceptable level of customer satisfaction, while striving for continuous improvement.” One of the key features of BGCA’s organizational restructuring is the streamlining of interaction between BGCA and military Youth Centers, to make everyday communication simpler and more efficient, and to deliver quality training that will contribute to the professional development, retention and performance of Youth Center staff, while providing resources to enable military Youth Centers and Selected Reserves Child & Youth programs “to do more with less.” Military & Outreach Services will assist military-affiliated Youth Centers and Selected Reserves Child & Youth programs to strengthen their impact, pursue strategic growth and increase organizational capability. Goals include increasing youth participation and teen membership, strengthening child protection and safety, providing training and additional resources for military staff, and extending resources and services to military families living in civilian communities. How will the service interact with local Clubs? The National Vice President and six Directors of Organizational Development, Military & Outreach Services will provide direct service and consultation to the 227 military organizations. Specialized staff from Program, Training & Youth Development Services will advise and work with military organizations in outcome measurement, marketing and brand building, child and Club safety, and training and professional development. The Military & Outreach Services unit will form a Military & Outreach Services Council to provide ongoing advice, input and feedback on how the service is performing, and on how to support military youth living in civilian communities, engage high-level military leaders, and identify additional resources needed to better serve military families. Who are the key leaders of the service? Military & Outreach Services is part of BGCA’s Organizational and Executive Development Services (OEDS) department, led by Lorraine Orr, Senior Vice President. Terrill D. Wicks, National Vice President, Military & Outreach Services provides strategic leadership on the military partnership, identifies potential funding opportunities to support BGCA military-affiliated youth programs, and provides direction and guidance on the Military & Outreach Service’s Great Futures Plan. Lucky Harris has been appointed as the Senior Director of Organizational Development, Military Services to provide leadership and direction to four Directors of Development, and to provide direct service and consultation to military programs in the Southeast region. 9 Fay Beard and Gregory Doss were appointed Directors of Organizational Development, Military Services to provide direct services and consultation to military programs in the Southwest, Northeast and Midwest regions. Dianely Heredia and Ed Brown will continue to serve as Directors of Organizational Development, providing direct services and consultations to military programs in Europe, Asia and Guantanamo Bay. Dawn Brunson, Director of Organizational Development for Military Outreach, will serve as the leader in providing support to military families living in civilian communities, and supporting military youth of the Guard and Reserve. Le’Stacia Warren and Glenda Smart will continue to assist Mission Youth Outreach sites, BGCA-affiliated youth programs, and Military & Outreach Services through special projects and day-to-day administrative services. Other pertinent details that Clubs should know? Today, military organizations constitute 10 percent (227) of BGCA affiliates. Our military programs are located throughout the U.S. and in 15 countries abroad. The need to provide services to military youth extends beyond our installations to the children of Guard and Reserve families. There are 1.1 million school-age military youth today. We currently serve 42 percent of this population. As more of the government continues to face budget crises, BGCA must be poised to provide the highest level of quality services to children of our military families. Military & Outreach Services’ goal is to become the #1 youth-serving organization for militaryconnected families. 10 Special Initiatives & International Support Special Initiatives What is the purpose/role of the service? The Special Initiatives team coordinates training and technical assistance related to federal pass-through funding to local Clubs. This is accomplished through the OJP Training and Technical Assistance Task Force, a BGCA cross-departmental team. They develop strategies and implementation processes related to Clubs applying for federal funds, BGCA funding announcements, receipt of grant applications from Clubs, selecting qualified Club grantees, allocating available resources, oversight of deliverables, fund distribution, and collaboration with other related parties (e.g., third party providers, evaluators, Justice Department and/or other federal Departments). How will the service interact with local Clubs? Individual Task Force members often interact with Clubs, providing expertise and technical assistance in areas such as pass-through funding, grant compliance and administration, and funded projects such as Targeted Outreach, Native American Clubs and Minority Male Mentor Recruitment. Who are the key leaders of the service? The service is part of BGCA’s Organizational and Executive Development Services (OEDS) department, led by Lorraine Orr, Senior Vice President. The key leaders of the OJP Training and Technical Assistance Task Force are Lorraine, and Glenn Permuy, Senior Executive, Special Initiatives and International Support. Their primary roles are to set the agenda of the Task Force, including the chart of work, to ensure that OJP grant recipient Clubs are provided with ample resources and technical assistance sufficient to meet and exceed the requirements of their grants and ultimately the commitments to the funder (OJP). Other pertinent details that Clubs should know? Due to the extension of the grant cycle timeline for the OJP 2011 grant and the concurrent administration of the OJP 2012 award, the BGCA Federal Grants Department is currently administering approximately 3,000 active OJP grants, for which support is provided by the OJP Training and Technical Assistance Task Force. The specific chart of work for the Task Force is detailed in the OJP FY 2011 Charter document and will be further clarified in an upcoming document update. International Support What is the purpose/role of the service? The International Support department vets inquiries from countries interested in providing “Boys & Girls Club-type services” to their young people. As part of the process, a determination is made if they qualify (similar mission) for our technical support. Ongoing technical assistance (mostly electronic – phone and e-mail) is provided to those countries meeting the criteria and submitting the pertinent information. More intense technical assistance is provided (if/as requested and 11 possible) to those countries that have a more established service delivery model, and are making the greatest strides toward reaching their mission and potential. How will the service interact with local Clubs? Most of our mature international relationships have led to a tie with a local U.S.based “sister Club” so the foreign group can gain from the experience of seasoned Boys & Girls Club practitioners and youth development experts. This best practicesharing serves as a great resource for the countries involved, while allowing U.S.based Clubs to gain from their experiences in helping these countries. This also opens up as the possibility of future staff, youth and program exchanges as well as international youth interaction. Who are the key leaders of the service? The International Support Service is part of BGCA’s Organizational and Executive Development Services (OEDS) department, led by Lorraine Orr, Senior Vice President. The service is led by BGCA veteran Glenn Permuy, Senior Executive, Special Initiatives and International Support. Joann Redmond, BGCA Club Liaison, serves in a support role with international correspondence and resource material coordination. Other pertinent details that Clubs should know? BGCA is not an international organization but has provided some limited technical assistance support to other countries for a number of years. With the assistance of BGCA, there are currently “Boys & Girls Club-type” programs in the following countries; - Mexico (8 Clubs) - Hungary (1 Club) - South Africa (2 Clubs) - Ghana (2 Clubs) - Serbia (1 Club) - Uruguay (3 Clubs) 12 Integration and Alignment What is the purpose/role of the service? The Integration and Alignment Service is responsible for leading the development and implementation of an organizational integration strategy that aligns the goals and metrics of the Great Futures Impact Plan in a matrix-driven format throughout Organizational and Executive Development Services (OEDS). The service is responsible for providing direction on the development and execution of a transition strategy for BGCA’s new service delivery model, ensuring the highest level of service to Boys & Girls Club organizations. How will the service interact with local Clubs? The Integration and Alignment Service provides support to the direct service arms of OEDS – Organizational and Executive Development Services, Executive Development Services, Specialized and Organizational Development Services, Major Metro Services, Military and Outreach Services, Child and Club Safety, Special Initiatives and International Support, and Club Liaison Services – by aligning goals and metrics, communications, tools and resources, budgets, funding proposals, consultant engagement and tracking of data. The service will interact with local Boys & Girls Club organizations via consultations, training, and benchmarking. Who are the key leaders of the service? The Integration and Alignment Service is part of BGCA’s Organizational and Executive Development Services (OEDS) department, led by Lorraine Orr, Senior Vice President. Jeff Amy, Vice President, Integration and Alignment is responsible for providing direction in the support of assessment, strategy, research, planning, development, implementation and evaluation of services that enhance and strengthen local Boys & Girls Club organizations. 13