Learning Resource Centre Team Leader
JOB DESCRIPTION AND PERSON SPECIFICATION
Learning Resource Centre Team Leader
Coventry University London Campus
Reference: CULC111
Salary £33,800 plus bonus potential and benefits
1.
PURPOSE
As part of the Learning Resources and Learning Support Service, this post manages the day to day
operation and staffing of the Learning Resource Centre and delivering user services at Coventry University
London Campus.
2.
MAIN ACCOUNTABILITIES
1. Manage the day to day operation of the Learning Resource Centre (LRC), and lead the Service Desk team in
the LRC. Responsible for the delivery of professional and high quality services, including lending and enquiry
services, whilst ensuring sufficient staffing levels on the Service Desk to support our extended opening hours.
Responsible for maintaining up to date and relevant policies and procedures.
2. Manages and directs the work of the Information Assistants and Graduate Trainee(s), including recruitment,
induction, allocation and supervision of work, and ensures staff are equipped with the skills they need to fulfil
their duties. Carries out performance reviews and supports staff development in accordance with CULC policy.
3. Operational management of our termly Student Textbook scheme, including ensuring up to date book lists from
academic staff, compiling and placing orders, managing distribution on campus and dealing with returns on
completion in liaison with our suppliers throughout. Includes the compiling of management data to assist with
budgeting, reporting and planning for future textbook distributions.
4. Responsible for supporting our partnership relationships, acting as the main point of liaison for our international
partners on Learning Resources issues. Working closely with the International team to deliver a timely,
professional and effective service and our Partnership Librarian at Coventry to ensure available resources are
up to date and share best practice.
5. Is the expert user on the Library Management System (transitioning to a new system this year), responsible for
delivering training and cascading training as required to the Service Desk team and others as appropriate.
6. Develops and implements Collection Management Policy, managing subscriptions and acquisition of lending
stock, placing orders using the library management system or directly with suppliers, dealing with order
enquiries and liaising with academic staff over orders.
Learning Resource Centre Team Leader
7. Management of reading list processes and software and coordinating the provision of digital course readings
and case studies. Responsible for ensuring that the online reading list service is comprehensive and consistent.
8. Collects, maintains and shares statistics, financial information and management data as required to support
decision making and planning.
9. Promoting and marketing Learning Resources and Learning Support services, using Moodle, webpages, social
media etc as required. Some use of specialist software is required.
10. To deliver induction for new staff and students, as required during the academic year.
11. Keeping up to date with professional developments and feed these into the team as appropriate.
12. Working effectively as a team member, supporting the other members of the team in their duties as required.
Liaison with key contacts and stakeholders at Lanchester Library in Coventry and building effective working
relationships. Contributing to committees, working groups and other stakeholders.
13. Ensuring compliance with the Data Protection Act (1998) and the Freedom of Information Act (2001) and all
other rules and regulations that govern the work completed for CULC.
14. Undertaking such duties as may be specified from time to time by Learning Resources and Learning Support
Manager and the Director of CULC
Reports:
This position reports to the Learning Resources and Learning Support Manager and directly manages
Information Assistants, Graduate Trainees and evening/weekend staff.
3.
PERSON SPECIFICATION
You will bring a track record of achievement along with a constructive and innovative approach to working as
part of a performance-driven team, dedicated to the delivery of the highest-quality student experience.
Qualifications and Experience
Essential:
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Qualified librarian with a degree or postgraduate qualification in librarianship, information studies or
information management (or equivalent extensive experience).
Experience in an academic or corporate library / information service. Highly developed customer
service skills.
Well developed communication and interpersonal skills.
Experience of using electronic resources.
Computer literacy; including a high level of competence in MS Office.
Ability to adapt successfully to changing circumstances.
Advantageous:
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Experience of managing people
Experience of working with international students.
Experience of teaching / training Library users.
Experience of acquisitions procedures using ALEPH, Alma or a similar Library Management System.
Experience of working with the TALIS ASPIRE or similar reading list system.
Experience of supporting business or law students.
Good presentation skills.
Learning Resource Centre Team Leader
Other Essential Attributes:
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 Constructive problem solving skills.
 A good team member and supportive colleague.
 A strong commitment to continuous improvement and new ways of working.
 A flair for using new technologies to enhance efficiency and customer satisfaction.
 Willingness to work flexibly to meet the requirements of the post.
Other Responsibilities
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To carry out all duties in accordance with the London Campus Equal Opportunities Policy, and other
policies designed to protect members of staff or students from harassment. The individual should also
counteract such practice or behaviour by challenging or reporting it.
Take all reasonable care of the health and safety of yourself, other people and resources. Whilst at work,
to comply with the London Campus Health and Safety Policy, Codes of Practice and local rules and
regulations.
Other Features
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4.
The usual working hours will be shifts covering 8am to 6pm, although some later evening cover may be
required. Additional evening and weekend working may be required at busy times of year, such as
during exam revision and before coursework deadlines, or to ensure the success of all CULC activities.
Travel to other University sites, with local, UK and international travel as required.
PROCEDURE FOR APPLICATION AND APPOINTMENT
1. To apply for this position
If you wish to be considered for this position, please submit your CV and a detailed covering letter outlining
your relevant qualities and experience and motivations for applying for this role. Please confirm that you are
entitled to work in the UK and include the title and reference number of the position for which you are
applying in your covering letter and send with the Equal Opportunities Monitoring form to:
CULCvacancies@coventry.ac.uk
2. Referees
Referees must be people who can comment authoritatively on you as a person and as an employee and
must include your current or most recent employer or his/her authorised representative. Confidential
references will be taken up on offer of appointment.
3. Interviews
Appointment interviews will be held on 28th April 2014. Please indicate if you are not available for interview
on this date.
4. Closing Date
The closing date for receiving applications is Wednesday 9th April at 5pm.
5. Acknowledgment of your application
You will receive an automated receipt of your online application. We regret that because of the large number
of applications we receive for posts we will only communicate further with shortlisted candidates. If you have
not been contacted within 28 days of the closing date, you should assume you have been unsuccessful.