JOB DESCRIPTION
Position Title:
Network Engineer I – II - III
Company / Entity:
InnovAge Lowry
Department:
Information Technology
Reports to:
VP of Production Services
Supervises:
N/A
FLSA Status:
Non-Exempt
Exempt
Position Summary
The network engineer is responsible for the set up and maintenance of the enterprise’s current and future network
structure and associated components..
Essential Functions and Work Duties
The following essential functions of this position are performed personally, in cooperation with your supervisor, and/or in
coordination with other staff. Additional work functions and duties may be assigned.
NETWORK ENGINEER I
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Provides Level II technical support to users to resolve problems in conjunction with the IT Help Desk.
Creates network structures to effectively meet business needs.
Maintains the network switches, routers, data communications, and fiber networks.
Performs the engineering, configuration, installation, maintenance, and upgrade of networks, including
servers, tape back ups, routers, switches, firewalls, remote access systems, and network management
systems.
Follows the Standard Operating Procedure (SOP) to install data networks.
Provides technical support to various departments and users with regards to LAN/WAN/SAN
(local/wide/storage area networks).
Maintains highest levels of data security and protection from disaster.
Works under close to moderate supervision with limited latitude for independent judgment.
Consults with senior peers on non-complex projects to learn through experience.
Other duties as assigned.
NETWORK ENGINEER II
Above requirements and the following:
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Provides Level III technical support to users to resolve problems in conjunction with the IT Help Desk.
Manages network components that are more complex.
Serves as a liaison with vendors and other third-party providers.
Generates the Standard Operating Procedures (SOPs) to for data networks.
Works under general supervision with latitude for independent judgment.
May consult with senior peers on certain projects.
NETWORK ENGINEER III
Above requirements and the following:
1. Optimizes and fine tunes the network to run more efficiently.
2. Determines policy and procedures for the data networks.
3. Creates the data network templates.
Job Description: Network Engineer
Date Revised: 9/2013
Page 2 of 5
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Maintains the documentation and keeps it current.
Mentors less senior engineers.
Leads other network engineers.
Works under minimal supervision on complex projects and may assist less experienced peers.
Has wide latitude for independent judgment.
SPECIFIC TECHNOLOGY EXPERIENCE
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Cisco – routers, switches and tools (certification preferred)
Nortel
VoIP & SIP
QOS
VLAN
SNMP
MS SCOM
MRTG
Riverbed/Steelhead
SonicWall
WatchGuard
Aruba
Other Responsibilities standard section for all job descriptions
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Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement;
identifies and responds actively and with sensitivity to the needs of all concerned; participates as a team player in
all phases of the organization; and is open and responsive to change.
Communicates and interacts with co-workers and all others in a pleasant and professional manner at all times.
Maintains strict confidentiality of personnel data, proprietary information, and sensitive materials as required.
Maximizes cost efficiency and productivity in the use of all resources of the department and organization.
Attends all required department events, staff meetings, and any other job-related functions. Attends and
successfully completes all mandatory trainings.
Does not communicate with any news media or volunteer business information to other agencies. Directs public
relations issues to the appropriate person.
Does not enter into any contract without approval which commits the organization to any obligation, or which
transfers company assets to any outside interests, or which involve expenditures of a capital nature.
Performs within position and personal limitations and provides information to employees, co-workers, business
contacts, and others only as able and appropriate for position.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Level I
 Bachelor's degree in computer science or engineering; may have completed an advanced degree, certification, or
additional professional training
 Typically requires up to 3-5 years of experience
 Basic skills with moderate level of proficiency
Level II
 Require a Bachelor's degree in computer science or engineering; may have completed an advanced degree,
certification, or additional professional training
 Typically require 5-9 years of experience
 Moderate skills with high level of proficiency
Level III
 Typically require a Bachelor's degree in computer science or engineering; may have completed an advanced
degree, certification, or additional professional training
 Typically require 10-15 years of experience
Job Description: Network Engineer
Date Revised: 9/2013
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Highly-skilled with extensive proficiency
Computer Skills
 Certifications Required:
CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network
Professional) certification
 Experience planning, design, implementation and supporting Cisco routers, switches, Border Gateway Protocol
(BGP), Virtual Private Network (VPN), Voice over Internet Protocol (VOIP), Quality of Service (QoS), Resource
Reservation Protocol (RSVP), Diffserv, IP traffic, server administration
 Involvement developing or deploying IP-based network solutions or products
 Working knowledge of end-to-end networking solutions, including network elements, network management, and
OSS
 Excellent understanding of IP protocols, routers and Ethernet switches, including specialized experience in router
protocols and router management (i.e., configuration of tables)
 IEEE 802.1p/q for Ethernet VLANs or MPLS based VPNs (RFC 2547)
Core Competencies
 Ownership mentality, Personal Accountability
 Customer focus
 Detail Oriented
Mathematical/Financial Skills
 Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
 Able to analyze data and statistics and draw reasonable conclusions and compile accurate reports.
 Experience with P/L and developing and managing budgets.
Language Skills
 Strong written and verbal skills. Ability to read, analyze and interpret regulations and other documents.
 Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, coworkers, employees, and others.
 Possess exceptional English written and verbal communication skills, including accurate grammar and business
correspondence knowledge.
 Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
Reasoning Ability
 Ability to define problems, collect data, establish facts, and draw valid conclusions.
Other Skills and Abilities:
 Ability to create and work with a collaborative, result oriented team environment
 Able to establish and maintain cooperative and positive working relationships.
 Organized, detail-oriented, diplomatic, proactive, self motivated, dependable, and driven by excellence. Customize
adjectives that describe characteristics needed for position based on job duties.
 Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fastpaced environment.
 Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
General Job Performance Requirements
Meets/exceeds established performance goals. Additional performance requirements may be communicated.
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Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and
holding self accountable for applying these principles daily and personally living them when working with
co-workers, participants, clients, and all other business contacts.
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Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to
company and job standards and requirements. Shows respect for others. Acts in the best interests of the company
at all times. Serves as an example for others. Conducts business in an ethical fashion.
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Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures. Integrates
knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management)
Job Description: Network Engineer
Date Revised: 9/2013
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to obtain additional knowledge.
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Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions.
Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works
harmoniously with others to complete the job or task.
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Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to
achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure
job/task completion. Takes initiative to offer ideas to improve processes or results.
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Customer Service - Embraces the organization's commitment to internal and external customer service and
demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other
business contacts.
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Safety – Maintains a safe work place. Reports all unsafe work conditions to supervisor and/or Safety & Loss
Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct
unsafe work conditions. Follows and enforces all safety policies.
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Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize
productivity. Meets or exceeds established work deadlines. Engages in a productive work effort whenever possible.
Meets goals and objectives.
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Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in
a thorough and organized manner while minimizing down time. Results are consistently within acceptable quality
standards.
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Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and
tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying
circumstances.
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Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work
and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of
absences.
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Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with coworkers, participants, clients, and vendors. Keeps others informed as directed by operational demands and needto-know. Keeps self informed of announcement made via established company venues.
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Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other
sensitive organization information as appropriate.
Physical Demands see Physical Demands template to pull appropriate language based on position
Physical demands described here are representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Physical Requirements
 Employee frequently is required to sit. Employee is frequently required to stand; walk; use hands to finger, handle,
or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch.
 Requires manual and finger dexterity and eye-hand coordination.
 Requires the ability to use department equipment, such as telephones, personal computers, adding machines,
copiers, fax machines, etc. Position requires frequent use of computer and phone.
 Requires the ability to lift/carry up to 30 pounds using appropriate body mechanics.
Visual, Hearing and Communication Requirements
 Requires corrected vision, including close vision, distance vision, peripheral vision, depth perception, and the ability
to adjust focus.
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Requires hearing to normal range and must be able to communicate effectively verbally and in writing with coworkers, vendors, clients, and others for work-related purposes.
Work Environment see Work Environment template to pull appropriate language based on position
Job Description: Network Engineer
Date Revised: 9/2013
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Work environment characteristics described here are representative of those an employee encounters while performing
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Pressure Factor
 May require working under stressful conditions.
 May experience pressure to meet scheduled timelines.
Environmental Conditions
 The employee normally works indoors in a typical, temperature-controlled office environment.
 Noise level in the work environment is usually moderate.
 There may be distractions such as phone calls, work interruptions, and communication from co-workers.