Programme
Coordinator
Application/Job Pack
Job Advert
Speakers Trust is a registered UK charity that promotes the lifetime benefit of effective public speaking
and communication skills through campaigning, training and community involvement.
Building on our successful track record (including training more than 145,000 people), this is a fantastic
opportunity to be part of an innovative and growing charity and social enterprise that transforms lives;
enabling people to change their lives by developing the skills and confidence to speak in public.
We are seeking an inspirational individual who is passionate about the importance of speaking and
communication skills to work on some of our key programmes. This is an exciting varied role with potential
for career development. You will take responsibility for funded and commissioned programme
administration, monitoring, tracking and reporting on programme delivery and input towards the design of
new programmes.
The successful candidate will be an excellent communicator with proven project support and
administrative skills, preferably gained in a learning environment. Your approach is client, colleague and
stakeholder focused, putting their needs and expectations at the centre of all that you do.
Working in a fast-paced environment, you will be committed to the vision and ethos of Speakers Trust and
enjoy working with a dedicated staff team, with talented associate trainers and with keen volunteers to
deliver our aims and objectives to transform lives.
Location : Southwark, London, 3 days per week
Term : This is initially a fixed term role for 6 months, with the potential for extension subject to funding.
Salary: ST7 £24,500 pro rata
Pension : (plus 3% contributory pension)
Speakers Trust is a committed equal opportunities employer.
How to apply
Please fill in the Speakers Trust job application form and send it by email to recruitment@speakerstrust.org and
put “Programme Coordinator– Speakers Trust” in the subject line.
Closing date for applications:
19th April 2013
First round of interviews and assessments on:
29th April 2013
Second round of interviews on:
2nd May 2013
Further information can be found at www.speakerstrust.org
If you would like to have an informal discussion to find out more about the role, please call our Business
Development Director, Adele Grover on 020 7922 7902.
www.speakerstrust.org
E: info@speakerstrust.org
T: 0845 862 0444
Speakers Trust Limited
Registered Office: 32 - 36 Loman Street, Southwark, London, SE1 0EH.
A company limited by guarantee registered in England under no. 6740655.
Registered Charity: (England & Wales) 1139377, (Scotland) SC042799.
2
About Speakers Trust
Our Vision is: “A society where everyone has the skills, confidence and desire to speak in public.”
Our Mission is: “To promote the lifetime benefits of effective public speaking and communication skills through
campaigning, training and community involvement.”
In pursuance of this mission we have four strategic objectives:
1 – Products & Programmes
Increase the quality, innovation and reach of Speakers Trust’s training products and programmes to deliver its
charitable mission
2 – Pounds & Profitability
Build Speakers Trust into a resilient, well-managed, financially sustainable organisation, capable of investing in
and achieving dynamic long term delivery of its charitable mission
3 – Profile & Outreach
Raise the visibility and credibility of Speaker’s Trust as a leading advocate for public speaking and
communication skills across our communities and civic life.
4 – Process & Performance
Improve Speakers Trust’s operations, governance, evaluation and community engagement to deliver relevant
support and services that meet its charitable mission with integrity and care.
Over the last six years we have achieved strong growth through providing high quality professional courses
for those who have least access to effective public speaking and communication skills training. Our courses
have been developed in partnership and delivered to a wide range of charities, community groups,
educational institutions and others in the not-for-profit sector. The courses are delivered by our network of
experienced Associate Trainers.
We are aiming to support various community speakers clubs and self-help groups for long term learning,
particularly in “hard to reach” communities, and to develop opportunities for volunteer speakers. We want to
develop campaigns that promote the benefits of being able to speak to groups and in public. Good progress is
being made in consulting and setting out strategic plans on ways these can be implemented.
Courses
So far we have trained over 145,000 people. Our courses have enabled staff, volunteers and service users of
many organisations to speak up and speak out about the issues that concern them. Some examples of
previous and current funded programmes are:
Anti-Bullying Ambassadors Speak Up! Speak Out! delivered in partnership with The Diana Award, which trains
young people to campaign effectively against bullying (funded by the Dept. of Education).
Financially Speaking delivered in secondary schools and youth work charities in London and Edinburgh,
teaching both financial literacy and public speaking (funded by Citi Foundation).
Jack Petchey's "Speak Out" Challenge! trains 20,000 Year 10 students a year in secondary schools in London
and Essex (funded by The Jack Petchey Foundation). www.speakoutchallenge.com
“Speak Out” Challenge! funded by Four Acre Trust delivers public speaking training in secondary schools
across the region (funded by Four Acre Trust).
Our Team
Our team consists of Central Staff and Volunteers based in Loman Street Southwark, Associate Trainers who
deliver our training to Adults and Young People, as well as a committed board of Trustees who lead the
organisation on a voluntary basis.
www.speakerstrust.org
E: info@speakerstrust.org
T: 0845 862 0444
Speakers Trust Limited
Registered Office: 32 - 36 Loman Street, Southwark, London, SE1 0EH.
A company limited by guarantee registered in England under no. 6740655.
Registered Charity: (England & Wales) 1139377, (Scotland) SC042799.
3
Speakers Trust
Job Description
Job title:
Programme Coordinator
Reporting to:
Business Development Director
Responsible for:
Funded and commissioned programme administration, monitoring, tracking and
reporting on programme delivery and input towards the design of new programmes.
Works with:
Clients, Staff and Associate Trainers
Job Purpose
This role makes an important contribution in helping Speakers Trust meet its charitable objectives by coordinating and delivering a first class range of public speaking programmes, both grant funded and client
commissioned, across the UK.
Overview
This is an exciting varied role with potential for career development, which will contribute to the transformation
of thousands of lives. Speakers Trust’s vision is a society where everybody has the skills, confidence and desire
to speak in public. Its mission is to promote the lifetime benefits of effective public speaking and
communication skills through campaigning, training and community involvement. As a post-holder working with
colleagues, clients and associates, you will take responsibility for funded and commissioned programme
administration, monitoring, tracking and reporting on programme delivery and input towards the design of new
programmes.
The Key Responsibility Areas currently required are set out below. They are not a comprehensive list; nor is the
post-holder likely to be doing all of them at the same time. The balance of work between these tasks will alter
in the light of the Charity’s needs. This job profile will also be reviewed in light of the Charity’s changing needs.
Major changes will be discussed with the post-holder.
Main Responsibilities
This role involves taking responsibility for funded and commissioned programme administration, monitoring,
tracking and reporting on programme delivery and input towards the design of new programmes.
Key Responsibility Areas
Programme Administration & Delivery

Co-ordinate and manage existing and new programmes; work with the team to support the smooth
delivery of our programmes.

Programme management and administration of training programmes – ensuring all paperwork and support
systems are in place for volunteers, associate trainers and clients and to ensure excellent relationships with
colleagues, clients and funders are maintained.

Undertake all funded programme administration and manage all documentation.

Provide direction to volunteers and interns where required

Provide regular reports/updates on work and programme performance

Work with the team to manage and report on programme budgets.
www.speakerstrust.org
E: info@speakerstrust.org
T: 0845 862 0444
Speakers Trust Limited
Registered Office: 32 - 36 Loman Street, Southwark, London, SE1 0EH.
A company limited by guarantee registered in England under no. 6740655.
Registered Charity: (England & Wales) 1139377, (Scotland) SC042799.
4

Work and improve upon protocols and procedures to ensure strong programme performance and
transparency

Events – co-ordinate planning of programme events and associate trainer days.

Responsibility for ensuring grant income is received and all project related invoices are processed and are
passed to the finance manager for payment.

Ensure key client and contact information systems are both maintained and helping support and initiate
progress to improve marketing opportunities from such contacts.
Design of new programmes and opportunities
 To support the work of the team in developing new programme opportunities which support the
sustainability and growth of the Charity and work along the agreed priorities set out in the Strategic Plan.

Support the team in the development and coordination of funding partnerships.

Marketing – Feed into the production and development of all marketing tools, both print and web based.
Office duties
Any other duties as required by the organisation, which may include;

Trainer engagement

Website updates

Ordering and managing office supplies

Organising staff events
PERSON SPECIFICATION
KNOWLEDGE AND EXPERIENCE
Importance
How Assessed
PROJECT ADMINISTRATION SKILLS: Excellent planning, delivery and Essential
progress tracking skills are essential. Also the ability to ensure that
all those involved in delivery know what their responsibilities are,
and to support them in making sure that those responsibilities are
met.
Application
VOCATIONAL AND TECHNICAL SKILLS: Excellent oral and written Essential
communication skills are required in order to make the client
experience a success.
Application
Interview
Exercise
Interview
Exercise
FINANCIAL SKILLS: The ability to understand simple budgets will be Essential /
essential.
Desired
Experience of basic credit control
www.speakerstrust.org
E: info@speakerstrust.org
Application
Interview
T: 0845 862 0444
Speakers Trust Limited
Registered Office: 32 - 36 Loman Street, Southwark, London, SE1 0EH.
A company limited by guarantee registered in England under no. 6740655.
Registered Charity: (England & Wales) 1139377, (Scotland) SC042799.
5
KNOWLEDGE AND EXPERIENCE
Importance
How Assessed
INTERPERSONAL SKILLS: The job holder is the first point of contact Essential
for the client experience and must create a positive, enthusiastic
first impression. They must be willing to work as part of a team.
The job holder must have a confident yet reassuring manner with
clients at all times.
Interview
EVENT MANAGEMENT SKILLS: The job holder will organise child & Essential
adult workshops, ensuring the highest standards of delivery and
aftercare.
Application/Exercise
ORIGINAL THOUGHT AND PROBLEM SOLVING: The jobholder will Essential
need to liaise well with all team members to ensure that the
optimum solution is given to any problem which might arise.
Interview
CONCENTRATION: attention to detail is essential at all times to Essential
ensure the highest standard of customer satisfaction. Time
management is of the essence and the job holder must be confident
that they can deal with a number of things at any one time and
constantly re-evaluate priorities.
Application
FLEXIBILITY: The jobholder must be flexible in terms of working Essential
hours as business demands can often change at the last minute.
The role is generally business hours, however some evening and
weekend work may occasionally be required.
Interview
WORKING CONDITIONS: This position is office based but will involve Essential
occasional visits to clients. Appropriate business dress must be worn
at these times.
Interview
CONFIDENTIALITY: The job holder is privy to confidential Essential
information held on our databases and must exercise discretion
when handling personal information, including clients' bank details.
Interview
JUDGEMENT AND DECISION MAKING: The jobholder will Essential
sometimes be required to make quick decisions relating to client
requests. The job holder must be assertive in doing this but must
also know when to advise that an immediate decision cannot be
made – rather than promising something that cannot be delivered.
Interview
www.speakerstrust.org
E: info@speakerstrust.org
Exercise
Exercise
Exercise
T: 0845 862 0444
Speakers Trust Limited
Registered Office: 32 - 36 Loman Street, Southwark, London, SE1 0EH.
A company limited by guarantee registered in England under no. 6740655.
Registered Charity: (England & Wales) 1139377, (Scotland) SC042799.
6
KNOWLEDGE AND EXPERIENCE
Importance
How Assessed
Functional Competencies
Essential
Application

High level of numeracy

High level of literacy

Excellent telephone manner

Accuracy and attention to detail

Understanding of finance and accounts

Good record keeping
Interview
Exercise
Role based competencies
Essential
 Strong project administration skills
Application
Interview
 Well organised
Exercise
 Ability to work with colleagues, including staff, associates and
volunteers collaboratively, and to be part of a team
 Where appropriate, provide guidance and direction to others
 A practical approach to problem solving
 Ability to negotiate on behalf of the Charity
 Ability to effectively time manage and prioritise competing tasks
 Ability to improve protocols and procedures to ensure strong
project performance and transparency
 Event management skills
Personal Competencies

Essential
Ability to use a range of computer software packages, including
word processing, spreadsheets, mail merges, e-mail and
databases

Ability to draft correspondence, reports, memos, etc.

An understanding of routine budgeting procedures, cash flows,
etc.

Ability to communicate effectively with people at all levels

Ability to remain calm and composed when under pressure

Use of initiative and a self-starter
www.speakerstrust.org
E: info@speakerstrust.org
Application
Interview
Exercise
T: 0845 862 0444
Speakers Trust Limited
Registered Office: 32 - 36 Loman Street, Southwark, London, SE1 0EH.
A company limited by guarantee registered in England under no. 6740655.
Registered Charity: (England & Wales) 1139377, (Scotland) SC042799.
7
KNOWLEDGE AND EXPERIENCE
Importance
How Assessed
Organisational Competencies
Essential
Application
 Commitment to developing additional skills in light of the
Charity’s needs
Interview
 Commitment to the Charity’s Equal Opportunities Policy
 Commitment to the Charity’s vision, mission and objectives
www.speakerstrust.org
E: info@speakerstrust.org
T: 0845 862 0444
Speakers Trust Limited
Registered Office: 32 - 36 Loman Street, Southwark, London, SE1 0EH.
A company limited by guarantee registered in England under no. 6740655.
Registered Charity: (England & Wales) 1139377, (Scotland) SC042799.
8